• Manage and grow relationships with multiple eCommerce clients • Develop and execute Klaviyo email & SMS strategies (campaigns, flows, automations) • Build and optimize key flows (welcome, abandoned cart, post-purchase, winback) • Oversee campaign planning, scheduling, and execution • Analyze performance metrics (open rates, CTR, revenue per recipient) and optimize campaigns • Conduct client calls, reporting, and strategic reviews • Collaborate with designers and copywriters to deliver high-converting campaigns • Identify upsell opportunities and contribute to account growth

• Serve as the primary point of contact for clients, ensuring ongoing engagement and satisfaction. • Understand clients' business objectives and guide the use of Arvo's solutions to maximize impact and value. • Lead prioritization of features and initiatives for clients based on careful analysis of potential return and client context. • Conduct onboarding sessions and regular check-ins with clients to assess progress and adjust strategies as necessary. • Develop detailed reports on the impact of implemented solutions, presenting results to internal and external stakeholders. • Collaborate with product, operations, and development teams to align priorities and deliver effective solutions to clients.

• Ensure client success by providing oversight of assigned clients • Triage and respond to medical information inquiries from healthcare professionals • Mentor junior staff and ensure staff performance

• Ensure client success by providing oversight of assigned clients. • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center. • Mentor junior staff and provide initial and ongoing training to staff. • Triage and respond to medical information inquiries from healthcare professionals and consumers. • Maintain product, therapeutic area, and client specific requirements knowledge.