• Set and maintain operational strategy, standards, and performance benchmarks across all managed service lines and the NOC • Monitor service metrics and ensure SLA compliance across all client accounts, enterprise and SMB • Identify operational trends and drive initiatives for automation, efficiency, and service quality improvement • Own data center operations and delivery platforms, ensuring reliability, capacity planning, and security compliance • Serve as the senior escalation owner for complex or high-impact technical and operational issues • Serve as the senior delivery owner for enterprise and SMB client relationships, satisfaction, and retention • Manage delivery P&L for assigned accounts, proactively identifying risks, cost overruns, and growth opportunities • Lead and participate in regular business reviews with clients to assess service health, alignment, and roadmap • Partner with the implementation team to oversee onboarding of new clients and ensure smooth transition into steady-state operations • Establish and maintain clear escalation paths, serving as the final escalation point for client-impacting issues • Define and maintain technical strategy and operational standards for all service-aligned technical teams • Partner with the Sr. Manager of Technical Services to translate technical capabilities into service-ready features • Oversee engineering best practices, standards, and documentation discipline across all service lines • Provide senior technical leadership on complex challenges and architecture decisions that affect service delivery • Partner with Product/Service to evaluate and prioritize new service features and capabilities • Integrate learnings from client feedback, incident data, and market trends into ongoing service improvements • Champion a culture of data-driven decision-making, engineering excellence, and continuous improvement • Lead, develop, and retain two Senior Managers (Technical Services and Network Operations) and their extended teams • Set clear performance expectations, provide regular coaching, and conduct structured performance reviews • Partner with P&C and VP to recruit top technical and operational talent as the organization scales • Foster a culture of accountability, collaboration, client focus, and continuous improvement across all teams • Support career development and succession planning across the managed services leadership team

• Develop and refine core Practice Analysis frameworks • Conduct structured, evidence-based research into evolving investment practices • Develop and facilitate global advisory panels and subject matter expert working groups • Syntheise complex industry input into clear curriculum recommendations • Partner closely with Learning Content colleagues • Engage with senior investment professionals across markets • Support alignment across programmes and certificates

Req ID: 364093 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Transformation Executive Senior Director to join our team in Dallas, Texas (US-TX), United States (US). Overview – The Transformation Executive is a strategic door opener who can present NTT Data’s holistic capabilities in a differentiated fashion. They are a storyteller who is expected to build credibility with client C-Suite and become a trusted advisor that helps shape the customer’s technology strategy. The Transformation Executive has a proven background in transformational sales; they may even be ex-CIOs, CTOs, and CDOs who have led a successful transformation of their organizations. Location: This is a remote role based in the United States. The Transformation Executive must have a broad understanding of NTT Data’s offerings and strength in one of NTT Data’s primary industries. They work with key clients and partner with the broader NTT DATA team to create an account growth strategies, build a pipeline of transformational opportunities, and create compelling points of view on trends and art of the possible outcomes. As they build senior relationships, earn client trust and open doors, the Transformation Executive will work with and through the relevant members of our pursuit pods and help create and present relevant value propositions that solve client specific business problems. Responsibilities - Earn the trust of customer C-Suite decision makers through a deep understanding of technology-driven business transformations - Create and present Points of View on emerging technology trends (e.g. AI strategies, hybrid cloud solutions, digital experience transformation, etc.) - Craft outside-in value propositions that connect client business needs with technology trends. - Co-author account growth strategies along with matrixed sales teams. Manage both sides of the relationship as a trusted advisor. - Engage early with customer technology and business leaders to build relationships and gather a deep understanding of the customer’s current needs and challenges. - Work collaboratively across multi-solution and cross-functional organization with Sales, Client Executives, Consulting Engagement Leads, Solution/Enterprise Architects, and Client Delivery, and Operations teams to ensure that solutions aligns with the customer's business goals and requirements. - Communicate effectively with customers, sales teams, delivery teams, and stakeholders to ensure alignment and clarity of the solution vision, scope, and value proposition. - Stay abreast of the latest trends, technologies, and best practices in the enterprise architecture domain and leverage them to create innovative and competitive solutions. Qualifications: - Bachelor's degree in computer science, engineering, or related field, or equivalent work experience. - Proven experience closing mega deals exceeding $40mm in the Financial Services business vertical. - At least 12 years of experience in transformational sales, complex deal pursuit, or consulting sales roles, preferably in the IT services industry. - Expertise of the Banking and Financial services business. Act as the Subject matter expert. - Demonstrated ability to create and execute strategic sales strategy at the C-Suite in Fortune 300 - Proven record of accomplishment of managing and closing complex deal cycles that meet customer requirements and expectations. - World class communication, presentation, and interpersonal skills, with the ability to articulate complex concepts and solutions clearly and concisely. - Strong knowledge and experience in various technology domains, such as cloud, data, AI, security, network, infrastructure, applications, etc. - Ability to work effectively in a fast-paced, dynamic, and collaborative environment, with multiple stakeholders and teams. - Domestic travel required up to 60% - may include international based on client Basic Required Qualifications: - Experience closing technology services deals in excess of $40 million, multi-year deals within Financial Services industry. - Enterprise architecture background is a plus - Certification by one hyperscaler provider - Capable of executive discussions with one or two line of business areas (HR, MFG, SCM, FIN) - Experience with large-scale, Fortune 200, IT systems crossing on premises and public cloud About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.  About Us  - Big Changes, Better Benefits - Join us today! The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter. Position Summary The Online Program Director is responsible for leading the delivery, performance, and scalability of AIM’s hybrid learning programs across multiple campuses. This role ensures a consistent, high-quality student experience by overseeing the integration of online instruction, campus-based learning, and student support services. This position operates within a cross-functional, matrixed environment, partnering closely with academic leadership, campus leadership, faculty, and administrative teams. The Director provides strategic and operational leadership, managing the distance learning classroom experience while building scalable processes and leading a team of program coordinators as the program expands. Key Responsibilities Hybrid Program Delivery & Operations - Lead and oversee the delivery of hybrid programs across multiple campuses, ensuring consistency in the student learning experience. - Manage the operational execution of the distance learning classroom experience, including delivery execution, student engagement, and program outcomes. - Support course setup, maintenance, and delivery within the Learning Management System (LMS). - Ensure alignment between online instruction and campus-based components of the program. - Assist in developing and implementing processes that support program scalability across sites. Student Experience & Engagement - Serve as a primary point of contact for students in hybrid programs, ensuring a seamless and supportive experience. - Coordinate onboarding, orientation, and ongoing communication for online learners. - Monitor student engagement, attendance, and progress in the distance learning environment. - Partner with Student Services, Financial Aid, Registration, and Career Services to ensure coordinated student support across campuses. Faculty & Instructional Support - Support faculty in the delivery of hybrid and online courses, including LMS usage and classroom technology. - Assist with troubleshooting instructional delivery issues in real time. - Coordinate and support faculty onboarding, training, and ongoing engagement related to hybrid delivery. - Partner with academic leadership to ensure instructional quality and consistency. Cross-Functional & Multi-Site Collaboration - Operate effectively within a matrixed organizational structure, collaborating across academic leadership, campus leadership, and centralized support teams. - Coordinate program delivery across multiple campuses, ensuring alignment in processes, communication, and execution. - Facilitate communication between departments to support student success and program outcomes. - Support campus teams in implementing hybrid program standards and best practices. Technology & Systems Management - Utilize and support Learning Management Systems (LMS) and Student Information Systems (SIS) to manage student data and program delivery. - Maintain accuracy and integrity of student records across systems. - Leverage systems (e.g., Anthology) to support reporting, tracking, and operational workflows. - Troubleshoot and resolve issues related to distance learning technology and student systems. Data, Reporting & Continuous Improvement - Track key performance indicators including student retention, attendance, and student engagement. - Support data collection and reporting across campuses. - Identify trends and recommend improvements to enhance the hybrid learning experience. - Contribute to ongoing process improvement and program optimization. Program Growth & Expansion - Support the rollout of hybrid programs to new campuses. - Assist in developing scalable processes, documentation, and training materials. - Adapt to evolving program needs and contribute to continuous program development. Qualifications Education - Bachelor’s degree required; Master’s degree preferred Experience/Skills - 5+ years of experience in education administration, program coordination, student services, or a related field, with experience supporting or managing distance learning or hybrid classroom delivery - Demonstrated ability to work effectively in a cross-functional, matrixed environment, managing multiple priorities across teams, departments, and locations; experience supporting multi-site or campus-based operations strongly preferred - Strong technical aptitude with educational systems, including experience with Learning Management Systems (Canvas or similar) and Student Information Systems (Anthology preferred), with the ability to troubleshoot and resolve issues in a fast-paced environment - Excellent communication and stakeholder management skills, with the ability to collaborate across academic leadership, faculty, and campus teams, and effectively support a diverse student population with a strong student-service mindset - Highly organized and detail-oriented, with strong project management, analytical, and problem-solving skills; able to use data and insights to support student success and program improvement - Self-starter who can work independently while collaborating across teams, with a high level of adaptability in an evolving program environment, and the ability to support occasional evening or weekend program needs - Experience supporting or facilitating training for faculty or staff in educational or technology environments preferred Work Schedule: - This is a full-time, remote role. The position requires regular availability during standard business hours and flexibility to support a multi-campus, multi-state organization as needed. - This role is anticipated to require some travel What We Offer   The anticipated annual salary for this role is $75,000 - $90,000. However, actual compensation will be based on a variety of factors, including the candidate's skills, experience, and geographic location. In addition to a competitive salary, we offer a comprehensive benefits package, including:   - 401(k) and Matching: Secure your future with our competitive retirement savings plan.   - Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.   - Life Insurance: Peace of mind with life insurance options.   - Parental Leave: Support for new parents during important life transitions.   - Paid Time Off: Recharge with paid time off to promote work-life balance.   - Retirement Plan: Additional options to help you save for retirement.   - Employee Assistance Program: Access to resources for personal and professional support.   - Tuition Reimbursement: Invest in your future with financial support for further education. AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.