Your Purpose: As a Guest Connection Specialist, you will play a vital role in shaping the guest experience by providing knowledgeable, friendly, and efficient support across multiple communication channels. You will ensure that every interaction reinforces Brightline’s commitment to exceptional service, whether by resolving inquiries, assisting with reservations, or proactively offering travel recommendations. Your ability to upsell tickets, suggest services, and personalize interactions will directly contribute to revenue growth while enhancing Guest satisfaction. By anticipating needs and delivering seamless solutions, you will build trust and confidence in Brightline, ensuring that every journey starts with a positive impression. Through your expertise and enthusiasm, Guests will feel valued and assured in their decision to travel with Brightline before they even step aboard. - Must be a Florida resident and reside in the state of Florida. If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity! Pay Rate - $20.00 an hour Your Role [Essential Functions]: - Guest Experience & Issue Resolution: - Ensure a welcoming and hospitable environment by proactively engaging with Guests and addressing their needs. - Manage online phone inquiries, providing timely responses to questions, concerns, and service-related issues. - Assist Guests with troubleshooting app or website issues, ensuring smooth access to digital services. - Anticipate Guest needs and tailor interactions to diverse populations, offering relevant insights on local attractions and station offerings. - Deliver accurate details on routes, schedules, pricing, station amenities, and train features to empower informed travel decisions. - Revenue Optimization & Reservation Management: - Oversee booking procedures, fare structures, and special accommodations to ensure seamless travel experiences. - Provide expert guidance on seating options and travel upgrades, leveraging opportunities to enhance Guest experience. - Facilitate ticket sales, refunds, and upgrades while ensuring adherence to operational policies. - Safety & Security Awareness: Maintain vigilance within the station, identifying and reporting potential security risks to ensure a safe environment for all. - Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed. Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice. - Managerial Responsibility: - None Experience & Qualifications Required Education and Experience: - You have at least 1 year of experience working in a guest/customer service role whether in-person or an inbound call center handling a high volume of contacts - Proficient in computer skills. (Word, Excel) - You can type a minimum of 40-60 WPM. - While you don’t have to be a whiz, you have basic math skills. - You are a minimum of 18 years old - Must be a Florida resident and reside in the state of Florida. Knowledge Skills & Abilities: - You love working with people, staying upbeat and positive for hours on end (including in stressful times) and skillfully adapting your communication style to fit a diverse group of people. - You can assist special needs Guests, such as those in need of accessibility assistance, when necessary. - You have sound judgment while thinking and acting independently. - Your verbal and listening skills are excellent and geared towards superior Guest satisfaction, in written communication and over the phone. - You speak, read, and write a high school level, using appropriate punctuation, grammar, and spelling. - Ability to collaborate effectively with cross-functional teams and external partners. - The ability to speak multiple languages is a PLUS. Work Environment: ​Works in a clean, air-conditioned office space, free of noise, dust, and humidity.​ Physical Demands: ​While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.​ ​Occasional lifting of light items required.​ ​No specific vision requirements.​ Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury. Travel: ​None​ Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.  Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! Sign-on bonus available for eligible external applicants! Contact us today to learn more! The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: - Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. - Provides basic member service transactions, with quality and accuracy. - Consults with members. - Identifies needs, offers solutions, and follows up on any pending transactions. - Holds conversations that matter with members either in person or over the phone. - Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. - Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. - Recommends other products and services as appropriate from having conversations that matter with members. - Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. - Identifies and reports any suspicious behavior or suspected fraud activity. - Completes all required training and compliance modules. - Treats all co-workers and members with respect. - Supports and participates in continuous improvement activities. - Represents the Credit Union in a positive and professional manner. - Maintains member and other sensitive information with confidentiality. - Other related duties as assigned. Qualifications: - 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals. - Basic understanding of financial products and services - Professional verbal skills and etiquette - Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam - Excellent follow up - Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs - Excellent Written skills (Email) – Grammar and Spelling - Member service and organizational skills - Work well with other departments – Team player - Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature - Willingness to make a difference - Personable and professional Education: - High School Diploma or equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: - Alaska: Min $20.00 - Mid $24.31 - Max $29.17 - Arizona: Min $16.77 - Mid $20.96 - Max $25.15 - Nevada: Min $17.15 - Mid $21.44 - Max $25.73 - Texas: Min $16.14 - Mid $20.18 - Max $24.22 - Washington: Min $20.00 - Mid $24.35 - Max $29.23 - Wyoming: Min $16.53 - Mid $20.67 - Max $24.50 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and experience within the industry, job related training/education, etc. Benefits: - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at Recruiting@nuvisioncu.org. We will work with you to meet your needs in accordance with applicable laws.

Customer Service Specialist I Description & Duties: The expectations of this role are to respond to customer service inquiries to troubleshoot problems, provide requested information, and handle complaints regarding the organization's products or services. Pay Range USD $18.00 - USD $19.00 /Hr. Essential duties and responsibilities include the following. Other duties may be assigned. - Handles incoming calls regarding customer account questions and performs callbacks on accounts as required. - Processes routine over the phone payments for customers. - Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods. - Proficiently relay information to customers relating to interest, statements, and other account questions. - Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one-call resolutions - Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks. - Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management. - Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively. Minimum Qualifications: - Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience. - Strong computer skills including Word, Excel, Internet, email. - Professional phone presence and excellent verbal and written communication skills. - Strong persuasion and negotiation skills. - Able to handle stressful conversations with tact and diplomacy to yield the desired results. - Strong typing skills. - Strong attention to detail. - Must be bilingual - Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks. About Foundation Finance: Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. Available Benefits: · Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts). · 401(k) with company match enrollment on day-one. · Paid, Sick and Volunteer Time Off · Paid Parental Leave Options · Employer Paid Life and Disability · Wellbeing on Demand Program · Flexible Work Environment with a casual dress code *Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details. Office environment with significant time spent sitting, typing and talking on the telephone. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Remote Work Disclaimer Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

• Answer customer calls regarding billing issues • Maintain professionalism with clients • Update customer information in the database • Identify and escalate priority issues • Confirm, plan, and route appointments • Enter customer leads with accurate information • Resolve scheduling issues or concerns • Answer inbound calls from lead generation channels • Initiate outbound calls for digital advertising sales • Serve as a point of contact for potential customers