• Work within hospital environment to evaluate and troubleshoot Patient Care Solutions (PCS) equipment issues and implement appropriate repairs. • Complete Planned/Preventative Maintenance on designated equipment. • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. • Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Learn and ensure proper care of tools and test equipment and ensure calibration. • Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment. • Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area. • Complete all planned Quality and Compliance training within the defined deadlines. • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs. • Complete Preventative Maintenance on designated equipment. • Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines. • Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures. • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.

• Address and resolve complex issues escalated by Product Support Specialists. • Follow escalation matrix for unresolved issues to hardware, and software teams as necessary. • Utilize electrical wiring diagrams / schematic to troubleshoot issues • Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions • Read and interpret device logs to identify and resolve problems. • Review, understand Standard Operating Procedures (SOPs), and implement changes as they relate to the remote monitoring system to fix issues within the Robotic machines • Manage onsite inventory and perform physical audits to ensure a sufficient supply of spare parts, maintain safe and organized work environment around equipment • Create and update the ticketing tool daily • Conduct preventative maintenance on robotic systems to ensure optimal performance and avoid potential problems. • Travel to different sites as needed to provide on-site support for customers • Serve as the primary point of contact for the customer on-site, providing exceptional customer service and support.

• Deliver expert-level support for the EV charger product line, diagnosing and resolving customer issues with speed and precision. • Partner with the customer service team to ensure seamless communication and resolution of technical challenges. • Travel to customer locations as needed to provide hands-on troubleshooting, repair, and maintenance support. • Create and maintain detailed records of service activities, including customer interactions, technical problems, and corrective actions. • Conduct training sessions for customers, field service staff, and internal teams on the proper use, maintenance, and repair of EV chargers. • Gather customer feedback and field insights to identify opportunities for product enhancements and service process improvements. • Contribute technical expertise in the development of service strategies, programs, and best practices. • Ensure all service and repair activities meet company standards, safety requirements, and applicable industry regulations.