About the Position Effortless Travel Solution is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips. You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home. What You’ll Do Provide responsive and professional customer support via phone, email, and online messaging Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations Communicate essential travel details, documentation requirements, and agency guidelines Monitor bookings to ensure accuracy and follow up to confirm client satisfaction Resolve client questions or concerns with care and a solutions-focused mindset Maintain organized records and update internal systems as needed What We’re Looking For - Strong communication and interpersonal skills - Customer service experience in travel, hospitality, or a related field preferred - Ability to work independently in a remote environment - High level of organization and attention to detail - Comfortable using digital tools, booking platforms, and communication software - Passion for travel and creating positive client experiences Why Join Us - Fully remote position (work from anywhere within approved locations) - Flexible work schedule options - Career development and advancement opportunities - Travel-related perks and industry discounts - Collaborative and supportive team culture with training provided Equal Opportunity Employer Effortless Travel Solution is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds. -

• Serve as the single-threaded owner for a major, enterprise customer relationship • Develop and execute a multi-year account strategy that drives employee engagement, ROI, retention, and expansion • Build and sustain trusted relationships across all levels of a large organization, including senior and executive stakeholders • Act as a strategic advisor, challenging customer thinking and influencing decisions through insights, storytelling, and data • Proactively manage and improve customer health, ensuring Brightside meets or exceeds engagement goals and contractual commitments • Lead renewal and expansion efforts, grounded in data and demonstrated value and outcomes • Translate customer feedback into clear, actionable insights that shape Brightside’s product roadmap, services, and go-to-market strategy • Identify and deliver creative, consultative solutions to complex workforce financial health challenges • Serve as a subject matter expert on Brightside’s platform, services, and best practices • Navigate the complexity of large, multi-stakeholder accounts across different stages of maturity and adoption • Help define and evolve Customer Success strategy, playbooks, and standards across the organization • Mentor and influence other Customer Success leaders, setting the bar for strategic account excellence

• Act as a trusted advisor, aligning our solutions with the client’s evolving eCommerce business needs to drive sustainable and profitable growth. • Build and nurture strong, long-term relationships with key decision-makers and stakeholders. • Develop a deep understanding of the client’s industry, business, and strategic priorities that drive eCommerce growth. • Conduct regular strategic business reviews (QBRs) to showcase ROI, discuss business goals, and uncover growth opportunities. • Identify and capitalize on upsell, cross-sell, and expansion opportunities within existing accounts. • Partner with Sales to develop account growth strategies and effectively manage a robust pipeline of incremental revenue opportunities. • Partner with clients to achieve specific financial targets related to the growth of their Dropship, Marketplace, and overall eCommerce programs. • Proactively monitor customer health, identify risks, and create mitigation strategies. • Proactively manage client renewals and collaborate with ecosystem partners to ensure client health is closely monitored and stakeholders are engaged. • Drive adoption of platform features and new solutions to maximize business value and drive results. • Facilitate training and enablement of the platform as needed to maximize product usage and expand client programs. • Leverage data analysis and customer insights to recommend strategies that drive growth and operational efficiency. • Act as an industry expert sharing key industry trends, benchmarks, and best practices to position Logicbroker as a strategic partner. • Partner with Sales, Marketing, and Product teams to share customer feedback and align on growth strategies. • Maintain accurate account information within account plans and CRM systems to report on client health, opportunities, and risks. • Provide regular updates on revenue forecasts, expansion opportunities, and churn risks.

Role Description Magnet Forensics is seeking a technically focused Customer Success Escalation Lead - Onboarding to support new and expanding customers during the critical early stages of their journey with Magnet Review, a SaaS-based collaborative review tool for digital evidence. This role is responsible for delivering high-quality onboarding, initial deployment, and early-stage adoption to ensure customers achieve early value and confidence with Magnet Review. The mission of the Customer Success Escalation Lead – Onboarding is to accelerate customer time-to-value, reduce early adoption risk, and establish a strong technical foundation that supports long-term customer success. What You'll Do - Execute technical onboarding activities for new and expanding customers, including product setup, configuration, and initial workflow validation, often on-site. - Guide customers through early adoption milestones to ensure successful first use and confidence with Magnet products. - Support customers by collaboratively drafting tailored SOPs for their bespoke workflows. - Support customers during the critical post-purchase phase to accelerate time-to-value and adoption. - Serve as a technical onboarding resource for Customer Success Managers and customers, providing guidance on product functionality, workflows, and best practices. - Deliver product walkthroughs, onboarding sessions, and targeted technical demonstrations tailored to customer environments. - Translate technical concepts clearly for both technical and non-technical customer audiences. - Maintain strong working knowledge of Magnet’s product portfolio and common customer use cases. - Partner closely with Customer Success Managers to align onboarding activities with customer goals and success plans. - Collaborate with Support and the Customer Success Escalation Lead to ensure a smooth handoff when technical issues fall outside onboarding scope. - Work with Support, QA, and internal teams to ensure a seamless transition from deployment to post-deployment usage. - Identify and surface early adoption challenges, risks, or gaps to CSMs and the Customer Success Escalation Lead for proactive resolution. - Capture customer feedback during onboarding and early adoption and share insights with internal teams to improve processes and customer experience. - Assist in creating and maintaining onboarding documentation, internal playbooks, and enablement materials for the Customer Success team. - Support training efforts for Customer Success Managers related to onboarding workflows, product updates, and early-stage customer challenges. Qualifications - College or University Degree or Diploma in Criminal Justice, Engineering, IT, Computer Science, or equivalent practical experience. - 3–5 years of experience working with computer, mobile, and cloud-based software solutions in technical or investigative environments. - Hands-on experience with digital forensics tools such as AXIOM, FTK, EnCase, XRY, GrayKey, Magnet Witness, Griffeye, VeraKey, Cellebrite, Oxygen, or similar technologies. - Strong understanding of digital forensics workflow, artifact categories, and industry challenges. - Experience supporting or assisting with deployments of forensic or investigative tools in customer environments. - Strong written and verbal communication skills, with the ability to clearly explain technical concepts. - Highly collaborative, customer-focused, and comfortable working as part of a broader Customer Success organization. - Ability to manage multiple onboarding engagements simultaneously. - Self-driven with the ability to work independently while understanding when to escalate issues. - Experience supporting multimedia investigations is a plus. - Exposure to private-sector incident response workflows or corporate investigations is desirable. - Multilingual capabilities are an asset but not required. - Experience working in Salesforce, Gainsight, or similar customer success platforms is a plus. - Industry-recognized certifications are preferred, including: - DFIR: MCFE, MCGE/MCVK, CFCE (IACIS) - IT: CompTIA Network+, Security+, AWS Cloud Practitioner, Azure Fundamentals, CCNA - May be required to work flexible hours to support customer onboarding needs. - Willingness to travel up to 50%. Benefits - Generous time off policies - Competitive compensation - Volunteer opportunities - Reward and recognition programs - Employee committees & resource groups - Healthcare and retirement benefits