Role Description The Senior Client Services Manager will oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution. This role serves as the project-level lead, partnering closely with the client to ensure projects are strategically planned, executed, and aligned to client brand objectives, all while being delivered on time. You will act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders. You will assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals. Working cross-functionally with pharmaceutical clients, agencies, and internal teams, you will proactively manage timelines, anticipate risks, and ensure campaigns progress smoothly and efficiently from kickoff through launch. Duties & Responsibilities - Client Partnership - Lead ongoing client relationships at the campaign level, providing proactive communication, clear timelines, and solutions-oriented problem solving with support from your Director. - Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress. - Translate complex, multi-phase campaign architectures into clear client-facing timelines and milestone trackers. - Display understanding and ownership of the MLR submission and approvals process, acting as the day-to-day expert for your campaigns. - Ensure all client-facing requirements and approvals are tracked and progressing toward launch. - Manage change control processes when scope shifts mid-campaign. - Project Management - Maintain and update campaign project plans in Asana across all active accounts. - Proactively identify and surface blockers, risks, and scope creep across simultaneous active accounts. - Manage all projects on time and budget. - Ensure constant, clear communication with internal teams to relay client status updates. - Draft client-facing materials including kick-off decks, status documents, etc. - Own visibility across multiple concurrent campaign workstreams. - Work with the Director and Sales lead to track client KPIs and end of campaign metrics. - Internal Account Management - Drive structured launch readiness reviews ensuring each parallel phase has clear owners and deadlines before kickoff. - Facilitate recurring cross-functional standups and check-ins to keep parallel workstreams moving. - Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells, and incremental service. Qualifications - 4+ years of experience in pharmaceutical life sciences, health tech, or a SaaS/platform environment serving pharma clients. - Demonstrated experience managing simultaneous multi-phase projects with parallel workstreams. - History of independently managing complex campaigns across multiple pharma stakeholders. - Demonstrated ability to translate client goals into actionable campaign plans. - Strong command of project management tools (Asana or equivalent). - Experience operating in or alongside a SaaS or technology product environment. - Extreme attention to detail with the ability to manage high task volume across accounts simultaneously. - Ability to work in a fast-paced, deadline-driven environment as an organized, autonomous operator. - Travel up to 1-2x per quarter. Compensation and Benefits - The base salary range for this role is $95,000-$110,000. Benefits - Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge. - HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care. - Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance. - Flexible Time Off: Take the time you need with a flexible vacation policy. - Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child. - Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. - Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home. - 401(k): Save for your future with tax advantages (and company match!).