• Develop and execute strategies to expand Arrive Health’s presence within top-tier U.S. health systems. • Generate qualified pipeline through consistent outbound activity, strategic prospecting, executive outreach, conference engagement, and industry presence. • Own full enterprise sales cycle – from initial outreach and discovery through proposal, contracting and expansion. • Build and sustain relationships with executive leaders (CIO, CFO, CMIO, CMO, Chief Pharmacy Officer) to position Arrive Health’s solutions as essential to their strategic goals. • Lead complex, multi-stakeholder sales processes and navigate layered decision-making structures. • Consistently meet or exceed revenue targets through disciplined forecasting and opportunity management. • Leverage your personal network and industry insights to open new doors and accelerate sales cycles. • Partner cross-functionally with solutions engineering, marketing, product and implementation teams to ensure alignment from opportunity through deployment. • Serve as a trusted partner to health system executives by understanding their challenges and articulating how Arrive Health’s products and services can deliver meaningful results. • Maintain accurate pipeline visibility and reporting within Salesforce.

• Own and drive the sales process end to end, from opportunity qualification through customer evaluation, commercial negotiation, and deal closure. • Lead customer engagements and act as the primary commercial and technical point of contact for prospects, customers, and strategic partners. • Represent OpenNebula in high-level technical and business discussions with customers and at selected industry events. • Lead solution positioning and value articulation, aligning OpenNebula’s capabilities with customer business objectives and operational requirements. • Drive discovery sessions with prospects, partners, and customers to understand their current cloud platforms, challenges, and long-term goals. • Qualify business alignment and technical fit between customer needs and OpenNebula products and services. • Define PoC objectives and success criteria, supervising execution in collaboration with Presales Engineers. • Act as the primary interface between customers and internal teams (Product, Engineering, Marketing), ensuring alignment and feedback flow. • Maintain awareness of market trends, competitive positioning, and customer buying drivers in the cloud and open-source infrastructure space. • Develop and grow long-term relationships with key and strategic customer accounts, supporting adoption, expansion, and retention.

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. • Work under the general direction of an Account Manager, Account Executive, or Producer. • Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. • Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. • Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. • Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. • Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. • Assist in reviewing contracts to ensure proper coverages are included. • Monitor reports and take action on delinquent accounts, collecting outstanding balances. • Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. • Monitor and maintain activity/suspense to ensure timely completion. • Maintain frequent, transparent communication with the account team regarding workload status and any issues. • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. • Stay updated on company policies and procedures. • Seek and adopt best practices to improve individual and team performance. • Demonstrate integrity and leadership.

• Assist the account team in completing day-to-day administrative tasks • Ensure no liability associated with errors or omissions occurs • Resolve basic and routine administrative and customer service issues • Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant • Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders • Identify and reconcile billing inaccuracies • Maintain accurate and up-to-date data in agency systems • Ensure timely completion of tasks and activities • Provide proactive and responsive service • Ensure productivity and quality standards are met • Participate in team building and promote a positive work environment • Stay updated on company policies and procedures • Enhance technical skills and industry knowledge • Foster positive relationships with colleagues and leadership