• Own and drive the sales process end to end, from opportunity qualification through customer evaluation, commercial negotiation, and deal closure. • Lead customer engagements and act as the primary commercial and technical point of contact for prospects, customers, and strategic partners. • Represent OpenNebula in high-level technical and business discussions with customers and at selected industry events. • Lead solution positioning and value articulation, aligning OpenNebula’s capabilities with customer business objectives and operational requirements. • Drive discovery sessions with prospects, partners, and customers to understand their current cloud platforms, challenges, and long-term goals. • Qualify business alignment and technical fit between customer needs and OpenNebula products and services. • Define PoC objectives and success criteria, supervising execution in collaboration with Presales Engineers. • Act as the primary interface between customers and internal teams (Product, Engineering, Marketing), ensuring alignment and feedback flow. • Maintain awareness of market trends, competitive positioning, and customer buying drivers in the cloud and open-source infrastructure space. • Develop and grow long-term relationships with key and strategic customer accounts, supporting adoption, expansion, and retention.

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. • Work under the general direction of an Account Manager, Account Executive, or Producer. • Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. • Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. • Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. • Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. • Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. • Assist in reviewing contracts to ensure proper coverages are included. • Monitor reports and take action on delinquent accounts, collecting outstanding balances. • Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. • Monitor and maintain activity/suspense to ensure timely completion. • Maintain frequent, transparent communication with the account team regarding workload status and any issues. • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. • Stay updated on company policies and procedures. • Seek and adopt best practices to improve individual and team performance. • Demonstrate integrity and leadership.

• Assist the account team in completing day-to-day administrative tasks • Ensure no liability associated with errors or omissions occurs • Resolve basic and routine administrative and customer service issues • Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant • Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders • Identify and reconcile billing inaccuracies • Maintain accurate and up-to-date data in agency systems • Ensure timely completion of tasks and activities • Provide proactive and responsive service • Ensure productivity and quality standards are met • Participate in team building and promote a positive work environment • Stay updated on company policies and procedures • Enhance technical skills and industry knowledge • Foster positive relationships with colleagues and leadership

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Job Description Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Heart Failure In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives. The Clinical Account Representative (CAR) supports the growth of CardioMEMS by driving utilization, supporting key accounts, and delivering education and technical support. This is a sales-forward role focused on account development, workflow optimization, and expanding access to the therapy. The CAR operates at the intersection of clinical expertise, relationship management, and commercial execution, ensuring that CardioMEMS is successfully integrated into heart failure care pathways and delivers measurable patient and economic value. WHAT YOU’LL DO 1. Sales & Customer Engagement - Serve as the primary point of contact for high‑volume, established accounts, ensuring seamless onboarding and patient monitoring workflows. - Achieve assigned sales and utilization targets within defined accounts. - Execute actionable quarterly business plans with clear activity goals and growth drivers. - Conduct routine account check‑ins to review program performance, identify barriers, and uncover new opportunities. - Deliver product demonstrations and participate in educational meetings to drive adoption and expand utilization. - Provide competitive insights, including customer feedback and market intelligence. - Provide coverage for Territory Managers during PTO, meetings, and peak demand periods. 2. Account Management - Maintain CRM documentation for key accounts, including activity notes, opportunities, and follow‑ups. - Build and sustain strong relationships with physicians, APPs, HF clinics, and administrators. - Conduct quarterly account reviews in collaboration with Territory Manager to support program health, patient volume trends, and operational needs. - Support the execution of workflow optimizations to improve patient identification, onboarding, and monitoring processes. 3. Technical & Clinical Support - Provide technical troubleshooting for remote monitoring issues and workflow challenges, escalating as needed. - Offer procedural case support occasionally for broader territory, focusing on priority accounts. - Support training and education for new clinical staff, HF clinics, and administrators. - Participate in product in‑services and support clinical data collection as needed. - Continue developing strong product, HF, and CardioMEMS competency. 4. Compliance & Collaboration - Adhere to all FDA, regulatory, and company quality requirements. - Maintain accurate documentation of sales activities, account plans, expenses, and clinical interactions. - Collaborate effectively with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership. - Maintain professional, compliant, and positive communication with all hospital and internal stakeholders. EDUCATION AND EXPERIENCE YOU’LL BRING Required - Bachelor’s degree (Business, Life Sciences, Engineering, or related). - Experience: 2-4 years in medical device or healthcare (inside or field). - Demonstrates consultative selling skills, including uncovering needs, asking strategic questions, and positioning solutions that drive utilization growth. - Track record of ≥100% to goal in the most recent performance year. - Account-facing experience with clinicians and administrators (e.g., HF clinics, service line leaders). - Proficiency with CRM (Salesforce preferred), Excel/analytics, and PowerPoint. - Comfortable delivering clinical/technical presentations to audiences of 10–50 stakeholders. Preferred - Knowledge of reimbursement landscape and payment pathways (highly preferred). - Experience at top MedTech organizations (highly preferred). - 1-2 years of commercial experience. - Experience in Cardiology/HF/EP/Structural Heart or remote monitoring. - Prior involvement in value analysis or committee‑based selling. - Familiarity with Cath lab/OR workflows; basic procedural support experience. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. The base pay for this position is $68,000.00 – $136,000.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: HF Heart Failure LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf