• Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments. • Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms. • Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices. • Develop and maintain detailed documentation for UCaaS systems, configurations, and procedures. • Manage technical escalations and provide expert guidance to the engineering team in resolving complex issues. • Establish and monitor key performance metrics for UCaaS service delivery and improve service quality. • Coordinate with sales and customer support teams to ensure alignment and customer satisfaction. • Ensure compliance with SOC2 standards in all UCaaS operations, maintaining security, privacy, and data protection requirements. • Handle other duties as assigned by management

• Work with other engineering leads to set the direction and develop novel vehicle architecture • Develop novel algorithms for precise pointing of very large, flexible structures in earth orbit and beyond • Develop novel slewing algorithms of very large, flexible structures in earth orbit and beyond • Develop simulation and modeling tools to support vehicle and GNC trade studies. This includes mission design, controls analysis, and 6-DOF simulation development. • Integral to building the GNC organization by recruiting, hiring, and mentoring other engineers

• Drive the adoption of Near Intents by working closely with partners and developers to integrate it into their applications. • Work closely with developers to integrate Near Intents, solving technical challenges and optimizing implementations. • Write high-quality technical documentation, tutorials, and example repositories; create technical resources (guides, tutorials, SDKs) to accelerate integrations. • Debug and troubleshoot issues, providing direct engineering support to partners and ecosystem projects. • Identify and address technical barriers, ensuring smooth implementation across various projects. • Serve as the primary Point of Contact (PoC) for partners and users, answering technical inquiries and troubleshooting issues. • Actively support and engage with developers across Telegram, GitHub, Twitter, and forums to provide real-time assistance. • Advocate for developer needs internally, ensuring Near Intents evolves in alignment with community feedback. • Maintain a deep understanding of Near Intents and its underlying technology to effectively assist developers. • Conduct workshops, AMAs, and office hours to educate and empower the community. • Develop example use cases, reference implementations, and best practices to showcase the power of Near Intents. • Collaborate with ecosystem projects, tooling providers, and infrastructure teams to expand the reach of Near Intents. • Build relationships with key developers, fostering a strong technical community around Near Intents. • Monitor adoption metrics and provide insights to continuously improve developer experience.

• Design, configure, and maintain SyncAID MES applications for production scheduling, tracking, and reporting. • Integrate MES with DeltaV DCS, ensuring real-time data flow, batch tracking, and process control synchronization. • Develop and maintain interface specifications, including OPC, SQL databases, and custom APIs, between MES and DCS systems. • Troubleshoot MES and DeltaV system issues, performing root cause analysis and implementing corrective actions. • Support validation, commissioning, and testing of MES-DCS interfaces. • Generate and maintain documentation, including system configuration, SOPs, and technical manuals. • Collaborate with process engineers, IT teams, and production staff to ensure MES workflows align with manufacturing requirements. • Monitor system performance, implement enhancements, and ensure compliance with GxP / FDA / ISO standards where applicable. • Provide training and support to production and operations personnel on MES functionality.