Were seeking a reliable and customer-focused Customer Service Representative to support clients by managing communications, coordinating service details, and ensuring a smooth experience from start to finish. This fully remote role is ideal for someone who enjoys helping others, staying organized, and providing consistent, high-quality support within structured systems and processes. Key Responsibilities - Respond to client inquiries in a timely and professional manner - Provide accurate information and clear guidance - Assist with scheduling, confirmations, and service updates - Maintain organized records of client communications - Monitor follow-ups to ensure a seamless client experience - Escalate or resolve issues efficiently when needed Qualifications - Strong written and verbal communication skills - Customer service, administrative, or client support experience (preferred but not required) - Comfortable working independently in a remote environment - Detail-oriented, dependable, and organized - Tech-comfortable and confident navigating online systems - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM What This Role Offers - 100% remote flexibility - Structured onboarding and ongoing training - Clear processes and tools for success - Growth opportunities within a supportive team environment

About Stephen K. Denny, Inc. Stephen K. Denny is an established company with over 30 years of experience as a full-service HVAC contractor. We provide top-tier service and quality products in the Jupiter area and neighboring communities of South Florida. *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="5127ad4a-95b9-4ed2-913b-ee4c307245bc" data-testid="conversation-turn-2" data-scroll-anchor="false" data-turn="assistant"> About the Role Stephen K. Denny Heating & Cooling is looking for a Customer Support Representative (CSR) to help support our technicians and ensure installations are completed efficiently and accurately. This is a full-time role that will report to the Client Support Manager and can be fully remote or based out of our Jupiter, FL office. What You’ll Do - Have phone conversations with prospective and current customers to answer questions, set appointments, and schedule service visits - Support technicians by ensuring jobs are properly scheduled and customer information is accurate - Deliver a high level of customer service while representing the Stephen K. Denny brand Work Schedule (EST): - Monday–Friday, 12:30 PM – 9:00 PMAlternating Fridays or Saturdays off; some Saturdays 11:00 AM – 7:30 PM We’d Love to Hear From You If You Have - Prior experience working for an HVAC company (preferred) - Experience with ServiceTitan (a plus) - Excellent written and verbal communication skills - Strong customer service and organizational skills *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="c92629a2-4e55-4403-b00f-587c84108f7f" data-testid="conversation-turn-4" data-scroll-anchor="true" data-turn="assistant"> Benefits and Perks: Stephen K. Denny treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our employees with: - Competitive Pay - Benefits: We offer top-notch benefits! - Various medical, dental & vision plans, including 100% employer covered options for you and your family - 401(k) with a company match up to 3.5% - 100% Company paid long & short-term disability and life insurance - Flexible spending accounts for health and dependent care - Training and Career Growth: We are scaling quickly and would support this person’s career growth and development - Paid Time Off: 6 company paid holidays, 3-4 weeks of PTO, and a paid Parental Leave Policy - Company Provided: Company branded attire and company vehicle provided for certain roles Stephen K. Denny is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

Role Description As a Customer Care Representative Tier 2, you will handle more in-depth or complex issues that our offshore or tier 1 support isn’t equipped to handle. You’ll have access to more tools and information to help resolve inquiries efficiently. You’ll provide high-quality service and troubleshoot issues in depth to ensure customer satisfaction. This role requires strong problem-solving abilities, technical aptitude, and a customer-first attitude. Responsibilities - Communicates professionally and empathetically via phone, email, chat, text, case, and social media, answering customer questions, resolving issues and complaints. - Handles customer inquiries or workflow processes that the offshore team or tier 1 roles cannot resolve. - Provides backup support to offshore team in other areas and on an as-needed basis. - Identifies and reports recurring issues and trends to leadership. - Adherence to company policies, procedures, and service level agreements (SLAs). - Accurately updates customer records and provides detailed documentation of all actions taken in the CRM system. Qualifications - High school diploma or GED - Minimum of 2 years' experience in a customer service support center environment; or 1+ years with the company - Minimum typing of 50 words per minute with 95% accuracy - Comprehensive spelling and grammar skills - Active listening to fully understand customer needs before responding - Navigate and use multiple systems efficiently and while assisting a customer - Comprehensive knowledge of computers and mobile devices - Tech-savvy with an ability to learn new systems and tools quickly - Knowledge of principles and processes for providing an excellent customer experience - Stay updated on changes and apply them to real-time customer interactions - Escalate only when necessary and provide complete documentation when doing so - Working knowledge of Microsoft Office applications - Familiarity with CRM tools such as Salesforce, Zendesk, or Freshdesk preferred but not required - Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays Competencies & Attributes - Passionate Learner – actively learns; asks questions to gain further understanding; open to feedback; applies learning to role; considers learning important and completes when assigned - Flexible & Agile Adapter – open to change, works well with little direction and finishes the task, keeps calm under pressure and doesn’t dwell on the past - Talent Builder – shares knowledge with others, considers how to include others to problem solve and gain knowledge, looks for ways to acknowledge and motivate others - Effective Communicator – can articulate well when sharing information, self-aware of impact and style when communicating to engage others, asks questions and listens - Team Builder – works well with others, collaborates with a wide number of associates/teams, acts humbly when a part of a team and understands the importance of including others - Customer Focused Partner – understands the customer and shares insights, values the customer and eager to make a positive impact, holds self to a good standard of customer service - Strategic Thinker – brings new, strategic ideas to the team, actively supports strategic plans, provides additional ideas to drive improvements - Big Picture Thinker – understands how the team operates, knows how decisions could impact other teams - Results Driver – holds self to a good standard of work and delivery, manages own time and focuses on the right priorities, self-motivated, adapts easily, demonstrates grit - Problem Solver & Decision Maker – uses the right information to make decisions and take action with others to solve problems, uses good judgement to make prompt yet balanced decisions Working Conditions & Physical Requirements The work is sedentary and remote. Typically, the associate may sit comfortably to do the work. However, there may be some walking, standing, or bending, carrying of light items such as computer equipment, driving an automobile, etc. No special physical demands are required to perform the work. Benefits - Competitive salary and outstanding benefits package that includes medical, dental, vision, life insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. - In-house salon with complementary services and a varied selection of food options at our corporate campus. - Onsite store, where associates enjoy a great merchandise discount.

Role Overview We are seeking a highly motivated EV Concierge to support current and prospective electric vehicle (EV) owners. In this customer-facing role, you will provide exceptional service through expert product knowledge, thoughtful problem-solving, and relationship building. Your goal is to create an outstanding ownership experience while fostering loyalty between customers and the EV brand. Associates in this role will answer product questions, assist with ordering and reservations, coordinate dealership appointments, discuss charging solutions, and help resolve customer concerns with empathy and ownership. This role requires a strong customer-first mindset, the ability to communicate complex information clearly, and a passion for the growing EV space. Key Responsibilities - Serve as a product expert for current and future EV models and related services. - Support customers via phone (80%), chat, and email (20%). - Assist with inquiries related to: - Product features & specifications - Orders, reservations, and dealership appointments - Vehicle service and recall questions - Home charging options and EV ownership - Take full ownership of customer interactions, ensuring complete and accurate resolutions. - Provide a personalized experience by tailoring communication to each customer’s background and needs. - Use internal systems (including CRM tools such as Salesforce) to document interactions and manage cases. - Leverage learnings from previous calls to improve future customer outcomes. - Continuously identify opportunities to improve the EV buying and ownership experience. Required Skills & Qualifications - 1–2 years of experience in a customer service–related role. - Experience in a high-volume call center environment. - Strong oral and written communication abilities. - Proficiency in computer navigation, typing, and multitasking. - High attention to detail with strong organizational skills. - Positive, self-driven work ethic with the ability to meet deadlines. - Ability to quickly learn technical information and explain it clearly. - Strong reading comprehension and interpersonal skills. Job Type & LocationThis is a Contract position based out of Cleveland, OH. Pay and BenefitsThe pay range for this position is $19.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.