Role Description As a Customer Care Representative Tier 2, you will handle more in-depth or complex issues that our offshore or tier 1 support isn’t equipped to handle. You’ll have access to more tools and information to help resolve inquiries efficiently. You’ll provide high-quality service and troubleshoot issues in depth to ensure customer satisfaction. This role requires strong problem-solving abilities, technical aptitude, and a customer-first attitude. Responsibilities - Communicates professionally and empathetically via phone, email, chat, text, case, and social media, answering customer questions, resolving issues and complaints. - Handles customer inquiries or workflow processes that the offshore team or tier 1 roles cannot resolve. - Provides backup support to offshore team in other areas and on an as-needed basis. - Identifies and reports recurring issues and trends to leadership. - Adherence to company policies, procedures, and service level agreements (SLAs). - Accurately updates customer records and provides detailed documentation of all actions taken in the CRM system. Qualifications - High school diploma or GED - Minimum of 2 years' experience in a customer service support center environment; or 1+ years with the company - Minimum typing of 50 words per minute with 95% accuracy - Comprehensive spelling and grammar skills - Active listening to fully understand customer needs before responding - Navigate and use multiple systems efficiently and while assisting a customer - Comprehensive knowledge of computers and mobile devices - Tech-savvy with an ability to learn new systems and tools quickly - Knowledge of principles and processes for providing an excellent customer experience - Stay updated on changes and apply them to real-time customer interactions - Escalate only when necessary and provide complete documentation when doing so - Working knowledge of Microsoft Office applications - Familiarity with CRM tools such as Salesforce, Zendesk, or Freshdesk preferred but not required - Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays Competencies & Attributes - Passionate Learner – actively learns; asks questions to gain further understanding; open to feedback; applies learning to role; considers learning important and completes when assigned - Flexible & Agile Adapter – open to change, works well with little direction and finishes the task, keeps calm under pressure and doesn’t dwell on the past - Talent Builder – shares knowledge with others, considers how to include others to problem solve and gain knowledge, looks for ways to acknowledge and motivate others - Effective Communicator – can articulate well when sharing information, self-aware of impact and style when communicating to engage others, asks questions and listens - Team Builder – works well with others, collaborates with a wide number of associates/teams, acts humbly when a part of a team and understands the importance of including others - Customer Focused Partner – understands the customer and shares insights, values the customer and eager to make a positive impact, holds self to a good standard of customer service - Strategic Thinker – brings new, strategic ideas to the team, actively supports strategic plans, provides additional ideas to drive improvements - Big Picture Thinker – understands how the team operates, knows how decisions could impact other teams - Results Driver – holds self to a good standard of work and delivery, manages own time and focuses on the right priorities, self-motivated, adapts easily, demonstrates grit - Problem Solver & Decision Maker – uses the right information to make decisions and take action with others to solve problems, uses good judgement to make prompt yet balanced decisions Working Conditions & Physical Requirements The work is sedentary and remote. Typically, the associate may sit comfortably to do the work. However, there may be some walking, standing, or bending, carrying of light items such as computer equipment, driving an automobile, etc. No special physical demands are required to perform the work. Benefits - Competitive salary and outstanding benefits package that includes medical, dental, vision, life insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. - In-house salon with complementary services and a varied selection of food options at our corporate campus. - Onsite store, where associates enjoy a great merchandise discount.

Role Overview We are seeking a highly motivated EV Concierge to support current and prospective electric vehicle (EV) owners. In this customer-facing role, you will provide exceptional service through expert product knowledge, thoughtful problem-solving, and relationship building. Your goal is to create an outstanding ownership experience while fostering loyalty between customers and the EV brand. Associates in this role will answer product questions, assist with ordering and reservations, coordinate dealership appointments, discuss charging solutions, and help resolve customer concerns with empathy and ownership. This role requires a strong customer-first mindset, the ability to communicate complex information clearly, and a passion for the growing EV space. Key Responsibilities - Serve as a product expert for current and future EV models and related services. - Support customers via phone (80%), chat, and email (20%). - Assist with inquiries related to: - Product features & specifications - Orders, reservations, and dealership appointments - Vehicle service and recall questions - Home charging options and EV ownership - Take full ownership of customer interactions, ensuring complete and accurate resolutions. - Provide a personalized experience by tailoring communication to each customer’s background and needs. - Use internal systems (including CRM tools such as Salesforce) to document interactions and manage cases. - Leverage learnings from previous calls to improve future customer outcomes. - Continuously identify opportunities to improve the EV buying and ownership experience. Required Skills & Qualifications - 1–2 years of experience in a customer service–related role. - Experience in a high-volume call center environment. - Strong oral and written communication abilities. - Proficiency in computer navigation, typing, and multitasking. - High attention to detail with strong organizational skills. - Positive, self-driven work ethic with the ability to meet deadlines. - Ability to quickly learn technical information and explain it clearly. - Strong reading comprehension and interpersonal skills. Job Type & LocationThis is a Contract position based out of Cleveland, OH. Pay and BenefitsThe pay range for this position is $19.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do The Client Relations Specialist serves as a key liaison between the organization and its mortgage servicing clients. This role is responsible for managing the facilitation of loan-level and document-related requests, and ensuring a high level of service and responsiveness. The ideal candidate has strong mortgage servicing experience, excellent communication skills, and the ability to manage multiple client requests in a fast-paced environment. WHAT YOU'LL DO - Manage day-to-day client communications via email, phone, and virtual meetings as needed. - Facilitate and track loan-level inquiries and servicing-related requests from clients. - Coordinate document requests, including servicing records, loan documentation, and reporting materials. - Work cross-functionally with internal departments (servicing operations, compliance, investor reporting, etc.) to obtain and provide loan level requests back out to clients for their review and response. - Monitor and manage request pipelines to ensure service level expectations are met. - Maintain accurate records of client communications, requests, and resolutions. - Proactively identify potential client concerns and work toward timely resolution. - Support additional client relations initiatives and team projects as needed. - Contribute to process improvements that enhance client service and operational efficiency. WHAT YOU'LL BRING - 5+ years of experience in mortgage servicing or related mortgage operations roles. - Strong understanding of mortgage servicing processes, loan servicing data, and documentation. - Proven experience working directly with clients in a professional service or account support role. - Excellent written and verbal communication skills. - Strong organizational skills with the ability to manage multiple client requests simultaneously. - High attention to detail and strong problem-solving abilities. - Ability to collaborate across departments and escalate issues appropriately. - Prior experience in client relations, account management, or servicing support roles within the mortgage industry. - Familiarity with servicing platforms (e.g., MSP or similar systems). - Experience coordinating document fulfillment or loan-level data requests. Pay Range: $58,400.00 - $77,900.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Ready to help us transform healthcare? Bring your true colors to blue. The Role The Pharmacy Support Associate is a critical member of the Pharmacy Operations team. You will work collaboratively with Pharmacists to provide high-touch, concierge-level pharmacy services to Medicare members. This role focuses on outreach to members who have been identified for pharmacy interventions, ensuring they get personalized and effective support. The associate will triage member issues and concerns, facilitating efficient resolution by the pharmacists. Key Responsibilities: - Effectively engage and motivate members to adhere to their medications by clearly explaining the goals, benefits, and interventions - Research and compile member’s pharmacy information from multiple sources for the Pharmacist to review - Act as a liaison between patient, provider, and pharmacy to promote medication adherence and improve member outcomes - Coordinates phone appointments for members to speak with an internal Pharmacist - Perform outreach to providers to research and facilitate prescriptions for member - Provide assistance by contacting retail pharmacies to support members with their medications Key Qualifications: - Strong telephone communication skills - Ability to multi-task and handle inventory - Independent critical thinking - Exhibits strong interpersonal skills and cultural awareness when interacting with members - Builds and maintains effective, collaborative work relationships, fostering professional and meaningful connections with members - Exhibits strong interpersonal skills and cultural awareness when interacting with members Education and Experience: - Minimum 2-3 years of customer/member service experience - Medicare Part D and/or Pharmacy experience preferred - BS/BA or AS/AA degree in healthcare field, or related area is preferred or equivalent work experience - Certified Pharmacy Technician (CPhT) is preferred, but not required This position is eligible for the following personas: eWorker, Mobile, Resident. LI-#Remote Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above Location HinghamTime Type Full time Hourly Range: $26.86 - $32.83 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue. At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.