Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Claims Operational Enablement Administrator will work closely with the Senior Claims Operational Enablement Specialist to ensure optimal use of claims platforms through comprehensive resource development, documentation, testing, and continuous improvement initiatives. This role will assist in driving efficiency, accuracy, and compliance across the claims function. How You’ll Do ItOperational Enablement - Assist with the development of training programs for claims adjusters and operations teams on best practices, tools, and new system updates. - Assist with documenting technology-related standard operating procedures (SOPs) to improve efficiency and reduce claim cycle times. - Assist with maintaining an up-to-date knowledge base, FAQs, and playbooks to ensure consistency and efficiency in claims handling. Run-the-Business System Orchestration - Assist with the development of training programs for claims adjusters and operations teams on best practices, tools, and new system updates. - Assist with documenting technology-related standard operating procedures (SOPs) to improve efficiency and reduce claim cycle times. Assist with maintaining an up-to-date knowledge base, FAQs, and playbooks to ensure consistency and efficiency in claims handling. Collaboration - Develop and maintain training calendars, scheduling in-person and virtual sessions to accommodate diverse learner needs and business requirements. - Regularly review and update resources to reflect process changes and industry developments. - Create training tracking mechanisms for continuing education (CE) compliance. The Right Stuff - High school diploma or GED required. - 1+ year of experience with knowledge of claims processes and general requirements. - 3+ years of experience with PowerPoint, Scribe, Adobe Products, or other authoring tools; graphic design experience a plus. - Ability to communicate effectively with a variety of audiences in written form. - Ability to manage tasks varying in complexity and work through solutions with guidance and direction. - Interpersonal and cross-team collaboration skills. - Ability to run a project from start to finish with guidance. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $50,000—$65,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE