Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Dandy is a fast-growing global dental technology company headquartered in the U.S., hiring Product and Platform Support Specialists to deliver best-in-class technical support to our dental offices and clinicians using Dandy’s dental scanning hardware and software. You will serve as a front-line product expert for client-facing hardware (specifically 3D intraoral scanning devices) and software, ensuring practices can seamlessly navigate digital dental workflows. You will manage live inquiries and troubleshoot technical issues, often providing critical assistance during urgent, patient-facing moments. Looking to hire immediately for an upcoming training cohort start on 3/23 and requires travel to Provo, UT the week of 3/23-3/27 Key Responsibilities - Live Clinical & Tech Support: Provide real-time support to dental practices via phone, chat, and email, coaching users on best practices for capturing images and using intraoral scanners. - Technical Troubleshooting: Resolve hardware and software issues for Windows 10 PCs, peripherals, and device connectivity. - Workflow Optimization: Review dental orders and assist with troubleshooting digital workflows to ensure doctors receive what they need on time. - Cross-Functional Collaboration: Work with Account Managers, Lab Operations, and Product teams to identify operational bottlenecks and escalate complex cases. - Documentation & Scaling: Maintain accurate documentation in support systems (e.g., Zendesk, Slack) and utilize SaaS tools to build scalable processes. - Customer Excellence: Surprise and delight customers through superior issue resolution and relationship-building, prioritizing speed and accuracy when patient care is involved. What We’re Looking For - Experience: 1+ years of experience in a healthcare technical support, IT, or clinical tech environment. - Communication: Strong written and verbal communication skills with the ability to guide users through step-by-step technical fixes. - Technical Proficiency: Experience with Windows 10, Google Suite, and basic networking infrastructure. - Industry Knowledge: Familiarity with healthcare or dental practice workflows is required. - Mindset: A desire to work in high-velocity environments, a "roll up your sleeves" attitude, and the ability to remain calm under pressure. Bonus Points For - Specialized Dental Tech: Exposure to platforms such as 3Shape, CAD/CAM software, or specific intraoral scanners. - Certifications: CompTIA A+ and/or Microsoft Technology certifications. - Language: Fluency in a second language. Work Requirements & Schedule - Status: This is a full-time role hourly role eligible for benefits. - Hours: Shifts are aligned to peak operations: Monday - Friday (between 8am - 9pm ET) and Saturday (9am - 4pm ET). Setup: Remote/work-from-home setup with reliable internet, power backup, and a computer meeting minimum technical specifications. Req ID: J-1023 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Product Adoption Specialist - REMOTE. In this vital role, you will guide a team of 10 specialists aimed at enhancing workflow integration and promoting multi-product adoption. The focus will be on designing scalable systems to improve customer engagement through well-structured programs and content. This position requires collaboration across various departments, ensuring that thousands of customers achieve optimal value from our services. Your leadership will be essential in transforming the team into a high-performing unit that champions customer journeys and drives measurable results. Assess and optimize the team of 10 specialists, including restructuring coverage and defining metrics. Design and implement a content strategy and programmatic engagement model (email campaigns, webinars, community engagement). Build and optimize dashboards through experimentation and automation for operational excellence. Ensure accessibility of adoption programs for customers throughout their journey, starting from Day 1. Collaborate with Onboarding, Customer Success, Product, Marketing, and Support for seamless customer journeys. Own and track multi-product adoption and workflow integration metrics. Drive measurable adoption lift and demonstrate ROI through data analysis. Foster a culture of experimentation while developing product knowledge and content creation skills within the team.

TL;DR We're looking for Product Experience Specialists to deliver world-class support and shape the future of Lovable from the front lines. You’ll troubleshoot real user problems, capture high-signal insights, and turn feedback into product gold. This role is for someone who’s user- and product-obsessed, someone who cares deeply about helping others succeed and wants to build support processes that scales with quality. This is a contractor position requiring availability during APAC business hours to provide seamless support coverage for our global user base. Why Lovable? Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. What we’re looking for User-First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter. Crystal‑Clear Communicator: Whether it’s a concise chat reply or detailed bug report, you communicate warmly, clearly, and precisely. Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked even if it is something we haven’t seen before. 3 yrs experience in B2C Saas customer support using tools like (e.g. Intercom) Bonus: Experience using Lovable What you’ll do Become a Lovable expert: Understand every part of our product Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity. Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked. Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams. Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch. Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction. About your application Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. We treat all candidates equally - if you are interested please apply through our application system.

• Organizes, updates, and maintains documentation of processes supporting Leasing or Capital Markets Technology Group Products • Audits and maintains business application best practices • Responds as the first line of defense to support cases from users of supported product(s) • Shepherds the workflow of escalations with the technology teams • Responsible for technology on-boarding for new hires and off-boarding for terminated employees • Documents case resolution and ensures a consistent experience for end users • Works with other product/portfolio specialists to improve messaging consistency • Champions data integrity and resolves user-facing data quality issues