• Improves member value by providing operational, training, marketing and related property support. • Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance. • Uses all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction. • Consistently applies Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image. • Provides corrective action plans as required. • Builds member value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on superior customer care. • Communicates brand initiatives by promoting Best Western resources. • Contributes to the team effort with timely communication between members and Best Western departments. • Achieves production and budget standards by effectively planning and scheduling property visits and travel. • Ensures a seamless and expedient transition by conducting effective visits to applicant properties.

• Implementing and managing compensation and benefits strategies aligned to business needs across fifteen EMEA countries. • Providing market intelligence on local compensation trends, benefits practices, and labor laws across the EMEA region. • Liaising with brokers and vendors to recommend cost-effective, plan designs tailored to local needs. • Ensuring compliance with labor regulations and timely plan updates across all EMEA markets. • Supporting pay equity reviews across EMEA and recommending actions to promote fairness and internal equity. • Preparing analytics on compensation and benefits to support leadership decisions and regional/global project planning.

• Lead and develop a team of auditors responsible for clinical, coding, and operational quality reviews. • Ensure all audit work meets accuracy, completeness, and timeliness standards. • Track quality performance metrics and KPIs, identifying trends and implementing improvements. • Maintain standardized workflows and audit methodologies across programs and team members. • Identify quality or process gaps within the team and operational area being audited. • Analyze trends, recommend improvements, and implement solutions in partnership with AVP. • Ensure corrective actions and process enhancements are applied to prevent recurring issues. • Collaborate with global quality partners to align processes, metrics, and best practices. • Manage team workload, capacity planning, and productivity to meet program goals. • Provide coaching, training, and feedback to enhance team knowledge and performance. • Ensure auditors maintain strong process and operational knowledge to execute high-quality audits. • Monitor audit consistency and quality through regular calibration and performance reviews. • Oversee the creation of team reports and dashboards to monitor audit outcomes and KPIs. • Ensure actionable insights are derived from audit results to guide process improvements. • Provide comprehensive reports and recommendations to leadership and stakeholders, supporting decision-making.

• Sending regular statements of accounts to the counterparties as per agreed work process, and ensure the concerned Prime collector is copied on reconciliation communications related to customers / parties in case the business is through broker • Ensure on-time cash/ credit applications for assigned accounts are posted within KPIs • Communicate all disputes raised by the party/ customer to all relevant dept. UW, Operation and Vertical brokers & C/O Brokers and follow up with them to ensure on-time resolution. • Escalate issues to managements related to reconciliation whenever required as per escalation matrix • Reconcile and prepare for payment broker commissions and reinsurance payments to the counterparty based on the received premiums or /and PPW assigned to the transactions, confirm the balances with the counterparty and assign to AP team for processing • Manage the relationship with the assigned counterparties, be single point of contact for any escalations and reconciliations • Post all payment received from the counterparties assigned and ensure on-time cash/ credit application is completed accurately and on-time including any commissions deductions from brokers if any • Perform frequent reconciliations and obtain list of agreed balances & un-agreed balances. Frequency of the reconciliation is defined based on the risk attached • Follow up on the payment of the agreed balances and ensure no delay occur in receiving the balances due in ADNIC’s favor. • Communicate all disputes raised by the counterparty to all relevant dept. UW, Operation and Vertical direct customers Prime collector and follow up with them to ensure on-time resolution. • Seek further verifications for all relevant departments (UW & Operation) on the un-agreed balances due to ADNIC in our books and were not recorded by the counterparty and work on resolving these balances with escalation to all stakeholders and management. • Maintain a register for all disputes with the reasons of all disputes and action taken / progress in resolving these disputes. • Responsible for accurately uploading to Sub-ledger all reinsurance treaties, MDP & XOL on time after obtaining the data from RI dept. • Support in obtaining the balance confirmation as part of the audit procedures • Obtain the balance confirmation on the regular basis (frequency is based on the risk attached to the counterparty and it can be monthly, quarterly and semi-annually)