• Analyze and report on website performance, focusing on conversion rates, form submissions, and user engagement. • Interpret data from website tracking tools (Google Analytics, VWO, Hubspot). • Setting and ideation for web events based on business objectives. • Conducting A/B testing analyses (VWO and HubSpot). • One-off analysis for key initiatives like Back Friday campaign, promotions, product launches, website migrations to measure effectiveness. • Identify and analyze different audience segments to improve targeting and personalization. • Work closely with stakeholders to ensure that tracking plans are in place for all key user behaviors. • Collaborate with the content team to provide data driven insights that inform content creation and optimize engagement from key user segments.

• Analyze, and report on website performance, focusing on conversion rates, form submissions, and user engagement. • Interpret data from website tracking tools (Google Analytics, VWO, Hubspot). • Setting and ideation for web events based on business objectives. • Conducting A/B testing analyses (VWO and HubSpot). • One-off analysis for key initiatives like Back Friday campaign, promotions, product launches, website migrations to measure effectiveness. • Identify and analyze different audience segments to improve targeting and personalization. • Work closely with stakeholders to ensure that tracking plans are in place for all key user behaviors. • Collaborate with the content team to provide data driven insights that inform content creation and optimize engagement from key user segments.

• Assist with the accurate processing and release of client shipments across multiple transportation modes. • Review documentation, create customs entries, and ensure compliance with Livingston’s procedures and client requirements. • Perform data entry for shipment release, rating, and billing, making sure all details are accurate. • Communicate with internal teams or clients to resolve missing documentation or shipment questions. • Follow SOPs, ESPs, and business rules; flag outdated processes and recommend improvements. • Support client inquiries professionally via email or phone. • Escalate complex or exception cases to managers or specialized teams. • Participate collaboratively with the Release Operations team and leverage automation tools where available. • Contribute to ongoing process improvements and help enhance client service efficiency.

• Collect and analyze data related to workforce management, including call volumes, service levels, agent performance, and other key metrics. • Maintain & publish comprehensive reports at day level, week level, month & quarter level including dashboards that provide a clear understanding of performance and efficiency (metrics like Shrinkage, Attrition, Graduation rate, AHT, Occupancy, Service level etc). • Identify trends and patterns in data & provide recommendations for process improvements and optimization both internal & external facing. • Collaborate with cross-functional teams to understand business requirements and translate them into meaningful reporting solutions. (Focus on qualitative & actionable reporting) • Monitor, track & publish metric comparisons (Budget vs Assumption vs Actual’s). • Work with internal WFM poc’s, Customers & Finance in identifying and resolving gaps if any. • Perform regular audits to ensure data accuracy and integrity in relation to WFM Department Enterprise Reports, Dashboards, MBR & QBR deck data inputs etc. • Continuously analyze and evaluate the effectiveness of workforce management strategies and make recommendations for improvement. (Reduce Cost per Reports @ Arise) & find opportunities to Automate/Transform business reporting. • Stay updated on industry best practices in workforce reporting and analytics.