• Installation and configuration of client and server systems • Processing change requests and incident reports from our customers • Analyzing and resolving error messages related to hardware and software • Point of contact for IT-related topics to support and secure day-to-day operations • Assisting with the planning, expansion and optimization of IT infrastructure and IT processes

• Analyze revenue cycle data across internal systems and payer portals to identify trends, patterns, and performance gaps • Monitor claims, denials, reimbursements, and payer behavior through daily and weekly reporting • Track KPIs such as days in A/R, denial rates, net collections, and reimbursement timelines • Conduct root-cause analysis for denials, rejections, underpayments, and delayed payments—recommending actionable solutions • Build dashboards, reports, and visualizations with SQL and other tools that support leadership and operational decision-making • Partner closely with RCM teams to improve clean-claim rates, streamline workflows, and enhance overall efficiency • Support ad hoc data requests and cross-functional initiatives for revenue cycle leadership

• Supports core functions of Stanford Health Care's Billing applications to enable cost-effective and efficient revenue cycle functions. • Implement, administer, and support the Epic Resolute billing module along with other assigned systems under the minimal guidance of senior members of the team. • Independently address issues and design decisions of moderate to high complexity with little or no supervision • Deliver clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.

• Plans, designs/builds, tests, implements, and supports the needs of Epic software. • Analyzes and determines system requirements and specifications. • Performs and documents workflow analysis while evaluating user experience. • Supports and maintains environments or applications using domain knowledge. • Creates and maintains documentation and training materials regarding the implementation of applications. • Configures changes within the Epic environments to provide standardized, comprehensive workflows. • Corrects issues and conducts routine maintenance. • Provides guidance and support to end-users to enhance the use of Epic. • Contributes to and manages small to medium projects independently. • Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems.