• Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships. • Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction. • Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metrics. • Develop effective improvement plans for practices that are not meeting performance goals. • Improve the rate of active participation among all contracted practices, at the individual provider level. • Contribute to the achievement of 99%+ provider retention year-over-year. • Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers’ questions and concerns are addressed in a timely manner. • Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters. • Leverage technology, and best practices, to deliver provider-centric service. • Receive, assess, and research all questions, concerns and complaints received from contracted practices. Work cross functionally to research concerns and complaints and achieve “win-win” results for practices, clients and Vatica. • Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints. • Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate). • Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs. • Support interdepartmental projects. • Contributes to, and executes, all responsibilities assigned to this role.

• The Merchandise Manager runs the day-to-day of Level99 merchandise program and ensures products move efficiently from concept to player-ready execution. • They turn strategy into action, managing the line plan, maintaining Shopify, overseeing reorders, and making sure every product is correctly built, priced, and launched on schedule. • This is an operations and planning focused merchandise role, not a sales-floor or visual merchandising position. • This role owns the systems, data, and execution required to run a merchandise program end-to-end, including SKU planning, forecasting, Shopify catalog management, reorders, and cross-functional coordination.

• Overseeing and managing the overall performance and profitability of a portfolio of properties within a designated region. • Developing and implementing effective property management strategies. • Ensuring high tenant satisfaction and optimizing financial returns for property owners. • Coordinating and leading property management teams. • Collaborating with various stakeholders and maintaining a strong understanding of real estate market trends in the region. • Inspecting properties and reviewing financial, market, and operational reports to achieve results. • Collaborating with CMs and regional support services leaders to improve asset and team performance. • Implementing local and national operational initiatives. • Overseeing and managing budgets to meet or exceed financial targets. • Preparing and presenting regular reports on property performance, financial metrics, and market trends to ownership and senior management. • Fostering positive relationships with tenants and addressing their concerns promptly. • Implementing tenant retention programs, maintenance programs, and ensuring compliance with regulations. • Conducting market research and analysis to identify opportunities for property improvement and trends.

• Drive adoption of FICO's sales process, following the MEDDPICC methodology, across all sales teams, ensuring consistent execution and adherence to best practices. • Customize methodology guidance for different sales motions, product lines, and market segments while continuously refining our approach based on field feedback and performance data. • Lead Go-to-Market initiatives, particularly around AI-powered solutions, partnering with Product, Marketing, and Sales leadership to develop supporting messaging frameworks. • Translate high-level business strategy into clear, executable sales processes and guidance. • Manage complex, time-sensitive projects including rapid customization of marketing materials for specific customer opportunities. • Coordinate with internal teams and oversee entire project lifecycle from initial request through final delivery, whether digital distribution or print production. • Ensure stakeholder alignment and manage competing priorities across multiple concurrent initiatives. • Create and maintain comprehensive assets including playbooks, training simulations, and presentation templates that enable sellers to effectively apply methodology in customer engagements. • Ensure all materials remain current and aligned with product strategy and market positioning. • Develop value messaging and narratives that clearly articulate FICO's competitive differentiation for high-stakes customer engagements, strategic deals, and executive-level meetings. • Customize standard messaging for specific customer contexts and deal requirements. • Serve as the organizational expert on sales methodology, messaging, and execution standards while providing guidance and thought leadership on sales effectiveness best practices. • Identify opportunities to leverage AI tools and technologies to improve organizational efficiency.