Building Location: Virginia Clinic Department: 1006160 REGISTRATION - EH SS Job Description: This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments. Education Qualifications: Key Responsibilities: - Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision - Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary - Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue - Maintains all assigned work queues according to supervisor’s instructions and guidance - Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service - Answers incoming phone calls, schedules appointments, and refers to clinical team as needed - Sanitizes registration equipment between each use and restocks basic supplies - Other clerical duties as assigned Preferred Qualifications: - Previous Patient Access Representative or Patient Scheduler experience - Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date Licensure/Certification Qualifications: FTE: 0.6 Possible Remote/Hybrid Option: Remote Shift Rotation: Day/Eve Rotation (United States of America) Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: DC AFSCME Local 3454 Virg Clinic (DCAVA) Union Posting Deadline: Compensation Range: $16.70 - $22.90 Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

**While this position is remote, you must be located in the Cincinnati, Ohio metro area** JOB RESPONSIBILITIES - Professional Development - Maintains current understanding of official coding guidelines and applies as appropriate. Identifies and assumes responsibility for learning needs. Integrate new knowledge into practice. Successfully complete continuing education in order to maintain credentials. - Coding - Reviews and screens the medical record to abstract designated statistical and clinical data and enters reliable information into Epic, and/or Fastrack, as appropriate. Assigns ICD-10-CM, and/or CPT codes to accounts in an accurate and ethical manner utilizing 3M encoding software and coding manuals. Meets or exceeds all established productivity standards. Submits completed coding activity logs in a timely manner. Effectively manages work responsibilities to meet deadlines, and departmental and organizational bill hold and AR goals. JOB QUALIFICATIONS - High school diploma or equivalent - No experience required - Certification/credentialed as Certified Coding Specialist (CCS) OR Registered Health Information Technician (RHIT) OR Registered Health Information Admin (RHIA) OR Certified Professional Coder (CPC) Certified Coding Associate (CCA) Certified professional Coder Apprentice (CPC-A) Certified Coding Specialist -Physician (CCS-P) OR Eligible to sit for credentials exam. Must obtain credentials within 6 months of employment Primary Location Remote Schedule Full time Shift Day (United States of America) Department Coding Services Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status $22.18 - $27.73 About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.  Cincinnati Children's is: - Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years - Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding - Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) - One of the nation's America’s Most Innovative Companies as noted by Fortune - Consistently certified as great place to work - A Leading Disability Employer as noted by the National Organization on Disability - Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)  We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

• Compile and prepare patient charges • Prepare invoices billings, UB-04 and 1500 claim forms for payment • Review charges and obtain family/third party payers for payment • Maintain and update departmental system • Act as a preceptor for new employees

The Customer Support Specialist will serve as the first point of contact for incoming questions or concerns about our web-based app. Our goal is to make a personal connection with everyone that reaches out to the Remine team while getting them the help they need in a quick, professional and friendly manner. The Customer Support Specialist also serves as the voice of the customer: recognizing, interpreting and internally communicating the trends in customer feedback (including their successes and pain points) which are so critical to us as a business.  In order to solve problems, find workarounds and effectively understand customer feedback, our Customer Support team possesses both an in-depth knowledge of our products as well as a solid understanding of our customer base. Cross-departmental communication and collaboration is key here, and in this role you’ll thrive in a fast-paced, challenging environment, knowing you are making a difference not only in the lives of the individuals that make up our customer base, but in the future success of our company as well.  Core Duties & Responsibilities: - Troubleshooting: Resolve issues related to logins, data, platform performance and tool malfunctions - Contribute towards the development of a strong team environment by upholding high work standards.  - User Training and Product Knowledge: Guide users on how to use all of Remine’s platforms and maintain expert-level knowledge of Remine’s features. - Escalation and Documentation: Research and document complex technical issues to escalate to specialized internal teams. - Take ownership of incoming help requests sent to Remine over email, phone and chat and see each request through to resolution.   - Share feedback with the rest of the team and across the organization on possible ways to improve product and processes.  It would be great if you have: - Excellent written and verbal communication skills  - 1-2 years of experience in a customer-facing role  - A demonstrated desire for continuous learning and personal development  - A tech-savvy, analytical and process-oriented mindset  - A solid understanding of the real-estate industry space  - A strong sense of customer empathy  - The ability to multi-task and prioritize your workload  We'd think you're even MORE awesome if you: - Have experience as a real estate professional  - Have previous experience in a fast-paced tech startup environment  - Have experience with Zendesk  - Are comfortable working remotely  Must be able to work EST hours. Salary: $50,000-55,000 per year