The Customer Support Specialist will serve as the first point of contact for incoming questions or concerns about our web-based app. Our goal is to make a personal connection with everyone that reaches out to the Remine team while getting them the help they need in a quick, professional and friendly manner. The Customer Support Specialist also serves as the voice of the customer: recognizing, interpreting and internally communicating the trends in customer feedback (including their successes and pain points) which are so critical to us as a business.  In order to solve problems, find workarounds and effectively understand customer feedback, our Customer Support team possesses both an in-depth knowledge of our products as well as a solid understanding of our customer base. Cross-departmental communication and collaboration is key here, and in this role you’ll thrive in a fast-paced, challenging environment, knowing you are making a difference not only in the lives of the individuals that make up our customer base, but in the future success of our company as well.  Core Duties & Responsibilities: - Troubleshooting: Resolve issues related to logins, data, platform performance and tool malfunctions - Contribute towards the development of a strong team environment by upholding high work standards.  - User Training and Product Knowledge: Guide users on how to use all of Remine’s platforms and maintain expert-level knowledge of Remine’s features. - Escalation and Documentation: Research and document complex technical issues to escalate to specialized internal teams. - Take ownership of incoming help requests sent to Remine over email, phone and chat and see each request through to resolution.   - Share feedback with the rest of the team and across the organization on possible ways to improve product and processes.  It would be great if you have: - Excellent written and verbal communication skills  - 1-2 years of experience in a customer-facing role  - A demonstrated desire for continuous learning and personal development  - A tech-savvy, analytical and process-oriented mindset  - A solid understanding of the real-estate industry space  - A strong sense of customer empathy  - The ability to multi-task and prioritize your workload  We'd think you're even MORE awesome if you: - Have experience as a real estate professional  - Have previous experience in a fast-paced tech startup environment  - Have experience with Zendesk  - Are comfortable working remotely  Must be able to work EST hours. Salary: $50,000-55,000 per year

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. The Opportunity: As a Peer Navigator, you’ll be a caller’s consistent, human anchor—helping people move from “I need help” to “I’m connected and staying connected.” In this role you will run structured clinical intakes using Scope (Akido’s clinical AI), and you’ll also drive navigation, follow-up, and retention. You’ll work tightly with SUNs, prescribers, and operational teammates to move callers rapidly into appropriate substance use care. What you’ll do: - Warmline engagement & support: Provide empathetic, structured support to callers seeking help for substance use and related needs; de-escalate and maintain rapport. - Clinical intake in Scope: Conduct clinical intakes using Scope, following Akido protocols, scripts, and decision support (e.g., history, substance use patterns, prior treatment, meds/allergies as applicable, risk/safety screening, readiness, goals). - Rapid care coordination: Coordinate next steps based on intake outcomes—handoff to SUN/prescriber workflows, scheduling, pharmacy logistics (as applicable), and linkage to treatment programs. - Care navigation: Connect callers to the right level of care (MAT access, outpatient, detox/residential referrals, counseling, harm-reduction services, basic needs). - Barrier-busting: Troubleshoot obstacles (phone access, transportation, appointment reminders, documentation needs, benefits navigation support as applicable). - Follow-ups & re-engagement: Run structured outreach for missed connections/no-shows; support retention and continuity until the handoff is stable. - Safety protocols: Identify red flags and warm-transfer to crisis services/EMS when indicated, following Akido escalation protocols. - Documentation & quality: Document intakes and follow-ups accurately and on time in Scope and other Akido systems; participate in QA, coaching, and continuous improvement. - Team collaboration: Coordinate tightly with SUNs and prescribers; contribute to daily huddles and process improvements. Who you are: - Required: Experience working for a warmline and/or SUD program (1+ year strongly preferred). - Required: Comfort performing structured clinical intake workflows and following protocols/scripts (Scope training provided, but baseline competency expected). - Strong phone presence and ability to build trust quickly with high-acuity callers. - Fluency with harm reduction and trauma-informed engagement. - High reliability, strong attention to detail, and excellent documentation discipline. - Able to work fast without cutting corners—tight turnaround times, multiple concurrent follow-ups. - Nice to have: Motivational Interviewing / SBIRT training or experience. - Nice to have: Bilingual Spanish. Benefits - Health benefits include medical, dental and vision - Paid sick time in accordance in CA law. - Accrued paid time off (PTO) Location: - Fully remote with option for staff to work out of Akido offices in LA, Kern, or IE if interested. Occasional travel to office expected for trainings. Salary range $57,120—$57,120 USD Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Summary We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner. Pay starting at $15 plus a Quarterly Bonus opportunity - Mon - Fri scheduled shift within 6am - 6pm; possible 4 day work week with 10 hour shifts - Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) - Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling - Obtains medically necessary documentation - Processes patient orders through Online Pharmacy system - Resolves tracking issues and reschedules shipping orders for patients - Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure - Verifies orders are complete - Performs other duties as assigned Qualifications Employment is contingent on - Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience - High school diploma or GED equivalent, required Preferred Education and/or Experience - Background in the medical field with experience in administrative record management, preferred - Experience working with medical equipment, preferred - Familiarity with medical billing processes and reimbursement procedures, preferred - Knowledge of medical terminology, preferred - Minimum of one year of related work experience, preferred Skills and Competencies - Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual - Ability to perform basic mathematical calculations accurately - Capable of working independently as well as collaboratively within a team - Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information - Self-motivated, organized, and able to manage time and solve problems using deductive reasoning - Strong attention to detail with the ability to multi-task effectively - Strong English communication skills, both written and verbal Machines, Equipment and Technical Abilities - Ability to navigate the internet and conduct online research - Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets - Proficiency with email communication platforms - Working knowledge of Microsoft Outlook, Word, and Excel Physical Demands - Ability to lift and carry office equipment when needed - Ability to read small print on screens and documents, requiring close vision - Ability to sit, stand, walk, talk, and listen for extended periods Rotech Information Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Role Description We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. - Assist clients in selecting and booking hotel accommodations - Provide accurate information on hotel amenities, pricing, and availability - Respond promptly and professionally to client inquiries via phone, email, or online chat - Maintain detailed and accurate records of client interactions and bookings - Collaborate with team members to ensure seamless client experiences - Stay updated on hotel offerings, travel trends, and industry changes - Attend virtual training sessions and team meetings Qualifications - Strong communication and customer service skills - Friendly, professional demeanor and positive attitude - Comfortable working independently and managing time effectively - Basic computer skills and a reliable internet connection - Interest in travel and helping clients plan memorable stays - Previous experience in customer service, hospitality, or sales is a plus but not required Requirements - Strong communication and customer service skills - Friendly, professional demeanor and positive attitude - Comfortable working independently and managing time effectively - Basic computer skills and a reliable internet connection - Interest in travel and helping clients plan memorable stays - Previous experience in customer service, hospitality, or sales is a plus but not required Benefits - Flexible, remote work environment - Full training and access to industry resources and tools - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks through industry partners - Personal and professional development opportunities