• Effectively manage ticketing queue to ensure timely and accurate responses back to customer inquiries • Work with clients’ technical teams to troubleshoot and resolve issues and provide integration guidance • Work directly with Implementation & Support Engineers and clients to understand and define requirements and configure our products accordingly • Become an expert so you can make recommendations to clients and coach the team to help streamline client processes using our products • Work with Product Managers to communicate bugs, feature requests, and product improvements; act as a liaison between our clients and Product team • Adhere to Service Level Agreements (SLAs) to ensure timely resolutions of tickets • Manage timely and accurate responses via Chat support feature • Ability to analyze and problem solve customer issues while remaining empathetic • Ensure a high customer satisfaction score of 95% or higher • Collaborate with Client Success Managers to mitigate client escalations • Actively review and create internal and client-facing documentation and knowledge base articles

• Provide remote and on-site technical support for Philips MR products Intera, Achieva, Panorama, Ingenia product families plus Workstations. • Use successful, effective field experience and knowledge to provide technical support to FE’s, CST’s, and customers that may include both remote and onsite support. • Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status. • Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. • Utilize “Gameplan” tool to drive Service effectiveness. • Contribute knowledge to the Problem Solution Database (PSDB). • Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required. • Support Material and Purchased Service cost improvement initiatives for the modality. • Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support. • Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. • This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates. • Work with Modality / Service Engineering, Product Engineering, and field support specialists to drive product quality, serviceability, and resolve formal customer escalations. • Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. • Serves as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum. • Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field. • Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise. • Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our Client is seeking an experienced App Developer with strong expertise in both iOS and Android development to support the design, development, and enhancement of mobile applications. This role will work closely with engineering, product, and operations teams to build high-quality, scalable mobile solutions. - Design, develop, and maintain mobile applications for iOS and Android platforms - Collaborate with cross-functional teams to define app requirements and technical solutions - Write clean, scalable, and well-documented code - Troubleshoot, debug, and optimize application performance - Ensure applications meet security, performance, and quality standards - Participate in code reviews and contribute to best practices - Support ongoing enhancements and feature development Qualifications - Proven experience developing native or cross-platform mobile applications for both iOS and Android - Strong proficiency in one or more of the following: Swift / Objective-C (iOS), Kotlin / Java (Android), or cross-platform frameworks such as React Native, Flutter, or Xamarin - Experience integrating APIs and backend services - Familiarity with version control systems (e.g., Git) - Strong problem-solving skills and attention to detail - Ability to work independently and collaborate with distributed teams Requirements - Experience publishing apps to the Apple App Store and Google Play Store - Knowledge of CI/CD pipelines for mobile apps - Experience working in agile or fast-paced startup environments - Exposure to data-driven or analytics-focused applications

• Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes, and cloud environments. • Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios. • Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization. • Apply ML knowledge to support and optimize model deployment, performance tuning, and integration challenges within ML pipelines. • Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency. • Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis, and resolutions. • Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes. • Maintain and continuously enhance technical documentation, reflecting best practices. • Provide technical leadership and mentorship to mid-level support colleagues. • Collaborate with engineering and product teams to identify patterns, propose enhancements, and contribute to the evolution of systems and services.