About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Summary We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner. Pay starting at $15 plus a Quarterly Bonus opportunity - Mon - Fri scheduled shift within 6am - 6pm; possible 4 day work week with 10 hour shifts - Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) - Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling - Obtains medically necessary documentation - Processes patient orders through Online Pharmacy system - Resolves tracking issues and reschedules shipping orders for patients - Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure - Verifies orders are complete - Performs other duties as assigned Qualifications Employment is contingent on - Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience - High school diploma or GED equivalent, required Preferred Education and/or Experience - Background in the medical field with experience in administrative record management, preferred - Experience working with medical equipment, preferred - Familiarity with medical billing processes and reimbursement procedures, preferred - Knowledge of medical terminology, preferred - Minimum of one year of related work experience, preferred Skills and Competencies - Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual - Ability to perform basic mathematical calculations accurately - Capable of working independently as well as collaboratively within a team - Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information - Self-motivated, organized, and able to manage time and solve problems using deductive reasoning - Strong attention to detail with the ability to multi-task effectively - Strong English communication skills, both written and verbal Machines, Equipment and Technical Abilities - Ability to navigate the internet and conduct online research - Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets - Proficiency with email communication platforms - Working knowledge of Microsoft Outlook, Word, and Excel Physical Demands - Ability to lift and carry office equipment when needed - Ability to read small print on screens and documents, requiring close vision - Ability to sit, stand, walk, talk, and listen for extended periods Rotech Information Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Role Description We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. - Assist clients in selecting and booking hotel accommodations - Provide accurate information on hotel amenities, pricing, and availability - Respond promptly and professionally to client inquiries via phone, email, or online chat - Maintain detailed and accurate records of client interactions and bookings - Collaborate with team members to ensure seamless client experiences - Stay updated on hotel offerings, travel trends, and industry changes - Attend virtual training sessions and team meetings Qualifications - Strong communication and customer service skills - Friendly, professional demeanor and positive attitude - Comfortable working independently and managing time effectively - Basic computer skills and a reliable internet connection - Interest in travel and helping clients plan memorable stays - Previous experience in customer service, hospitality, or sales is a plus but not required Requirements - Strong communication and customer service skills - Friendly, professional demeanor and positive attitude - Comfortable working independently and managing time effectively - Basic computer skills and a reliable internet connection - Interest in travel and helping clients plan memorable stays - Previous experience in customer service, hospitality, or sales is a plus but not required Benefits - Flexible, remote work environment - Full training and access to industry resources and tools - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks through industry partners - Personal and professional development opportunities

Role Description The Customer Support & Billing Operations Specialist plays a key role in supporting daily operational workflows by managing billing related email requests, performing database research, assisting with environment testing, and providing customer support. This position goes beyond traditional call center responsibilities, requiring strong analytical skills, attention to detail, and the ability to work across multiple systems and processes. - Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service. - Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. - Researches and analyzes customer service issues to provide information and solutions in a timely manner. - Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers. - Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. - Performs analysis of COD borrower data integrity situations identified by Customer. - Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions. - Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures. - Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. - Support Services shall be executed in compliance with processing and program guidelines published by Customer. - Review, process, and respond to billing related emails and service requests with accuracy and timely follow through. - Conduct research within internal databases and systems to resolve inquiries, validate data, and provide detailed information to customers or internal teams. - Collaborate with technical teams to support testing activities in non-production environments, including validating functionality, documenting findings, and reporting defects. - Handle inbound customer contacts through phone, chat, and ticketing systems, ensuring high quality service and issue resolution. - Maintain accurate records of customer interactions, case notes, and research findings. - Identify process issues or recurring customer problems and escalate appropriately for resolution or improvement. - Assist with special projects, operational tasks, and cross team initiatives as assigned. - Follow documented processes and contribute to updating knowledge articles or workflow documentation. Qualifications - Experience in customer service, billing operations, or technical support preferred. - Strong written communication skills for email handling and documentation. - Ability to research and interpret data across multiple systems. - Familiarity with testing environments or quality assurance tasks is a plus. - Strong attention to detail and multitasking ability. - Proficiency with common office software and ticketing or CRM systems. - Ability to work independently while contributing to a collaborative team culture. Requirements - High School Diploma or GED. - 2-5 years of related experience in Customer Service or public relations. Other Job Specific Skills - Excellent customer service skills. - Ability to provide effective customer service and deal tactfully and courteously with the public. - Strong commitment to providing quality service. - Ability to convey enthusiasm, energy and sincerity over the phone. - Exceptional problem solving and organizational skills. - Ability to foster a good working relationship and rapport with customers. - Ability to adapt to new processes or procedures. - Ability to interact effectively with others. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

About Us We’re a startup with big ambitions: to make estate planning modern, visual, and intelligent. Vanilla is the first AI-powered estate advisory platform, built by advisors, planners, and attorneys to transform how wealth is transferred across generations. Our technology unifies scenario modeling, client visualization, and document creation into one seamless, digital experience. Our team brings together diverse subject matter expertise across estate planning, wealth management, and scaling SaaS startups. We’re distributed across the U.S., with a mix of fully remote and hybrid roles, and we embrace flexibility while staying closely connected. At Vanilla, you’ll join curious builders and problem-solvers who thrive on speed, autonomy, and impact. Here, you won’t just join a company, you’ll help create it. If you’re excited to tackle hard problems, move quickly, and see your work shape both an industry and a growing startup, we’d love to meet you. Summary The Customer Care Specialist is a key member of the Customer Care/Support team tasked with delivering an exceptional customer experience. In this role, customer satisfaction is the most important measurement of success. This role will also contribute to building and scaling the customer support experience including thoughtful attention to the mechanisms and processes that provide important insight into product usage and client health. This role is a remote position, you must be based out of one of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Maine, Massachusetts, Minnesota, New Jersey, New York, Ohio, Pennsylvania, Texas, Utah or Washington Responsibilities - Deliver exceptional service to all of our customers ranging from small wealth advisory businesses to the largest financial services firms. - Identify, respond, and resolve issues and questions raised by Vanilla customers. - Provide hands-on support to our customers to ensure their ongoing happiness. - Evaluate the criticality of a given issue; isolate and escalate problems to senior management to ensure problems are solved in a timely manner. - Help clients leverage Vanilla to the greatest extent possible through both functional and conceptual instruction. - Work cross-functionally across the business with Customer Success, Sales, Product, Engineering, and Operations making sure customers get the help they need. - Provide constructive feedback on methods for optimizing the support flows and tools used for tracking and responding to customers. - Report regularly to internal stakeholders on customer support operations and work with customer success managers and sales account executives on customer related initiatives. - Collaborate with the Senior Director of Customer Success to implement and track key metrics like a Client Health Score. - Become an expert in all things Vanilla. Required Qualifications: - 3+ years of Customer Support experience. - Experience supporting customers in SaaS platforms - strong understanding of cloud-based applications, subscriptions, and common SaaS workflows. - Proven results in driving positive customer experience. - Ability to form relationships with colleagues, prospects and customers through strong interpersonal skills. - Able to thrive in a fast-paced, high-growth environment, with a high level of drive, accountability, and attention to detail. - A self-starter who thrives in a startup environment. - Excellent written and verbal communication skills. - Metrics oriented and customer satisfaction driven. - Ability to manage multiple support channels (e.g. email, chat, and phone). - Ability to explain technical concepts to non-technical users in a clear, professional manner. - Associates, Bachelor's degree in Business Administration or equivalent experience. - Knowledge of customer service principles and practices. - Proficiency in Google Suite, Salesforce Service Cloud, JIRA, and Slack. Preferred Qualifications: - Experience working in financial services or wealth management. - Customer service certification. The salary range for this role is $55,000 to $75,000. Our compensation packages also include a performance based bonus and equity. Compensation is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Benefits: - Flexible paid time off policy and 10 company-wide paid holidays - Parental leave, 4 weeks for all full-time employees and up to 12 weeks for birthing parents - Medical, dental, and vision benefits coverage for employees and their families - 401K eligibility after one month of employment - Free estate planning documents - Budget for learning & development and home office setup - Paid parking or transit for hybrid and in office employees Vanilla Technologies Inc. (dba "Vanilla") provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Vanilla participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.