Job DetailsPosition Type: Full TimeSalary Range: $24.35 - $26.35 HourlyTravel Percentage: NoneJob Shift: SwingJob Category: Health CareEducation (one of the following required): Bachelor’s Degree from an accredited 4 year college or university. Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Illinois residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. Role Expectations:About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. Build rapport, actively listen, and foster client engagement. Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. Provide resources, coping strategies, referrals, and safety planning. Intervene appropriately in emergent situations. Maintain accurate, timely, and clinically sound documentation. Multitask effectively while navigating multiple software systems. Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect Six-Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

Job DetailsPosition Type: Full TimeSalary Range: $24.35 - $26.35 HourlyTravel Percentage: NoneJob Shift: SwingJob Category: Health CareEducation (one of the following required): Bachelor’s Degree from an accredited 4 year college or university. Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Kansas residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. Role Expectations:About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. Build rapport, actively listen, and foster client engagement. Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. Provide resources, coping strategies, referrals, and safety planning. Intervene appropriately in emergent situations. Maintain accurate, timely, and clinically sound documentation. Multitask effectively while navigating multiple software systems. Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect Six-Week Paid Virtual Training Cohort: Monday–Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

Description Work from Home (WFH) - Remote work must be performed while residing in California or New Mexico CIAT Location: San Diego, CA and Albuquerque, NM Reports to: Admissions Manager Status: Non-Exempt Employment Type: Full-time Summary Are you passionate about positively changing the lives of others? California Institute of Applied Technology (CIAT) is growing and seeking student-success focused admissions professionals with a passion for serving others. If this is you, please contact us! CIAT prepares students for professional success by offering practical training in today’s most competitive technology fields to make sure students are career ready. With a large selection of courses, flexible schedules, and an online campus, we aim to empower the working student. We are laser-focused on student success, whether just starting out, making a career change, or transitioning into civilian life, CIAT prepares students for success! Responsibilities - Complies with all Federal, State, accreditation and institutional policies and procedures - Interacts with a high volume of prospective students via phone, email, chat, trade shows, user groups, and/or other communication channels in order to secure enrollment into a CIAT degree or other educational programs - Creates prospective student interest using institution approved resources and technology - Discovers the education and career objectives of prospective students and advises on all aspects of the enrollment process, including admissions requirements, program requirements, finance options, and applicability of previous college credits earned - Discovers the education and career objectives of prospective students and provides timely and accurate advising on all aspects of the enrollment process, including admissions requirements, program requirements, financial options, applicability of previous college credit, and CIAT resources to achieve education and career goals - Uses professional knowledge and perspective to build rapport, overcome obstacles, and guide prospective students through the decision-making process - Sets clear expectations with prospective students regarding program requirements, while helping them identify options to develop a personalized plan for success - Proactively follows-up with prospective students from first contact through the completion of the first term and assists in overcoming obstacles in the process - Develops and implements a plan for generating referrals and personally developed inquiries from all current and prospective students and personal and professional networks and establishes and maintains a network of employers - Documents all interactions with prospective, active, and inactive students within institutional information systems and utilizes internal systems with proficiency and accuracy in creating, maintaining, and updating student records - Effectively communicates with other CIAT departments in a timely manner and shares student information and documentation in order to offer a high level of service and meet state and federal, accrediting and other requirements - Meet or exceed resource management and enrollment goals established and provide accurate forecasting of performance outcomes - Manage a student portfolio by nurturing active students, promoting new programs, and meeting or exceeding retention goals - Works with a sense of urgency, while engaging and listening to others and exhibits a high degree of flexibility in adapting to a rapidly changing environment Requirements Preferred Qualifications: - Bachelor’s degree or combination of education and professional sales or Admissions experience - Minimum 2 years of previous experiences working in a higher education setting - 2 years prior experience in higher education setting in admissions or student services or other employment in an advising, career planning/coaching, finance, or related role - Strong knowledge of IT industry and IT fields of study Required Qualifications: - High School Diploma or GED and general knowledge of the higher education industry - Minimum of 2 years of professional work experience in Admissions and/or sales - Excellent organizational and communication skills and ability to inspire and motivate - Possess a sincere interest in helping others achieve life goals - Goal oriented, assertive, results driven, high energy, and highly ethical - Ability to demonstrate partnership, consultative skills - Problem solve rapidly and effectively and work independently with minimal supervision - Handle confidential and sensitive information following confidentiality guidelines - Ability to work in a fast-paced environment and be a team player with a positive attitude - Proficient user of Microsoft Office products (e.g. Outlook, Word, PowerPoint and Excel) - Computer literate with a proven ability to learn and effectively use CRM, SIS, LMS software Values Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company. - We are passionate about education and student success - We value integrity and excellence in our employees and students - We treat ourselves and our students with dignity and respect - We believe in and encourage innovation at our school to better help our students succeed - We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success - We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward - We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals - We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required. Supervisory Responsibility This position has no supervisory responsibilities. Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. - While performing the duties of this job, the employee is regularly required to talk or hear - Sedentary work. Essential functions of this role require sitting for extended periods of time - Ability to type, use a computer to search for information and input information while speaking on the phone is required - The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role - The employee will be required to compute simple to simple mathematical calculations as a normal part of this role Work Environment While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to. The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws. This remote work policy is designed to comply with all relevant local, state, and federal laws. AAP/EEO Statement California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. #ZR

Description Work from Home (WFH) - Remote work must be performed while residing in California or New Mexico CIAT Location: San Diego, CA and Albuquerque, NM Reports to: Admissions Manager Status: Non-Exempt Employment Type: Full-time Summary Are you passionate about positively changing the lives of others? California Institute of Applied Technology (CIAT) is growing and seeking student-success focused admissions professionals with a passion for serving others. If this is you, please contact us! CIAT prepares students for professional success by offering practical training in today’s most competitive technology fields to make sure students are career ready. With a large selection of courses, flexible schedules, and an online campus, we aim to empower the working student. We are laser-focused on student success, whether just starting out, making a career change, or transitioning into civilian life, CIAT prepares students for success! Responsibilities - Complies with all Federal, State, accreditation and institutional policies and procedures - Interacts with a high volume of prospective students via phone, email, chat, trade shows, user groups, and/or other communication channels in order to secure enrollment into a CIAT degree or other educational programs - Creates prospective student interest using institution approved resources and technology - Discovers the education and career objectives of prospective students and advises on all aspects of the enrollment process, including admissions requirements, program requirements, finance options, and applicability of previous college credits earned - Discovers the education and career objectives of prospective students and provides timely and accurate advising on all aspects of the enrollment process, including admissions requirements, program requirements, financial options, applicability of previous college credit, and CIAT resources to achieve education and career goals - Uses professional knowledge and perspective to build rapport, overcome obstacles, and guide prospective students through the decision-making process - Sets clear expectations with prospective students regarding program requirements, while helping them identify options to develop a personalized plan for success - Proactively follows-up with prospective students from first contact through the completion of the first term and assists in overcoming obstacles in the process - Develops and implements a plan for generating referrals and personally developed inquiries from all current and prospective students and personal and professional networks and establishes and maintains a network of employers - Documents all interactions with prospective, active, and inactive students within institutional information systems and utilizes internal systems with proficiency and accuracy in creating, maintaining, and updating student records - Effectively communicates with other CIAT departments in a timely manner and shares student information and documentation in order to offer a high level of service and meet state and federal, accrediting and other requirements - Meet or exceed resource management and enrollment goals established and provide accurate forecasting of performance outcomes - Manage a student portfolio by nurturing active students, promoting new programs, and meeting or exceeding retention goals - Works with a sense of urgency, while engaging and listening to others and exhibits a high degree of flexibility in adapting to a rapidly changing environment Requirements Preferred Qualifications: - Bachelor’s degree or combination of education and professional sales or Admissions experience - Minimum 2 years of previous experiences working in a higher education setting - 2 years prior experience in higher education setting in admissions or student services or other employment in an advising, career planning/coaching, finance, or related role - Strong knowledge of IT industry and IT fields of study Required Qualifications: - High School Diploma or GED and general knowledge of the higher education industry - Minimum of 2 years of professional work experience in Admissions and/or sales - Excellent organizational and communication skills and ability to inspire and motivate - Possess a sincere interest in helping others achieve life goals - Goal oriented, assertive, results driven, high energy, and highly ethical - Ability to demonstrate partnership, consultative skills - Problem solve rapidly and effectively and work independently with minimal supervision - Handle confidential and sensitive information following confidentiality guidelines - Ability to work in a fast-paced environment and be a team player with a positive attitude - Proficient user of Microsoft Office products (e.g. Outlook, Word, PowerPoint and Excel) - Computer literate with a proven ability to learn and effectively use CRM, SIS, LMS software Values Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company. - We are passionate about education and student success - We value integrity and excellence in our employees and students - We treat ourselves and our students with dignity and respect - We believe in and encourage innovation at our school to better help our students succeed - We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success - We are accountable for our actions and focus on improvements moving forward - We have a growth mindset with a sincere belief that every student can do better and achieve their goals - We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues - We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives - We foster lifelong learning and professional development Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required. Supervisory Responsibility This position has no supervisory responsibilities. Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. - While performing the duties of this job, the employee is regularly required to talk or hear - Sedentary work. Essential functions of this role require sitting for extended periods of time - Ability to type, use a computer to search for information and input information while speaking on the phone is required - The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role - The employee will be required to compute simple to simple mathematical calculations as a normal part of this role Work Environment While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to. The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws. This remote work policy is designed to comply with all relevant local, state, and federal laws. AAP/EEO Statement California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. #ZR