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User Experience Researcher
Location
United States
Posted
146 days ago
Salary
0
Seniority
Senior
Job Description
User Experience Researcher
Vaultes
• Conduct discovery activities, including stakeholder interviews, customer touchpoint analysis, task analysis, and conceptual modeling. • Conduct generative research activities, including observational studies, customer interviews, usability testing, and other needs analysis. • Create generative research artifacts such as empathy maps, personas, storyboards, journey maps, experience maps, and service blueprints. • Effectively communicate research findings, insights, implications, and conceptual ideas both verbally and visually. • Plan and facilitate collaborative analysis and synthesis working sessions. • Work closely with a cross functional team to ensure customer goals are met. • Research user needs as well as system enhancements. • Plan, recruit, and facilitate research and testing. • Analyze and synthesize results from research and testing to provide recommendations. • identify patterns and gaps and work with team to implement changes. • Create evaluative research documents and artifacts, including research plans, usability test plans, scripts, and findings. • Other responsibilities as assigned.
Job Requirements
- You must be a US Citizen and be able to pass and maintain at minimum a Public Trust Clearance.
- Bachelor’s degree
- 4+ years of experience in UX, CX, service design, product design, or commensurate work experience.
- Professional experience conducting user research, from the planning stage through execution and translation into actionable insights.
- Strong understanding of human-centered design strategies, methods, and approaches, and how to apply them.
Benefits
- Paid time off
- Paid holidays
- Work-from-home opportunities
- 401k with matching incentive
- Medical/dental/vision benefits
- Company provided life insurance.
- Company provided short-term disability.
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