As a Care Navigator at Rezilient Health, you will play a pivotal role in guiding patients through their healthcare journey, ensuring a seamless and supportive experience. You will serve as a key point of contact, navigating care, addressing patient needs, and collaborating with clinical and administrative teams to deliver high-quality services. At Rezilient, we’re dedicated to revolutionizing primary and specialty care by delivering convenient, timely, and seamless access to healthcare. Our innovative hybrid CloudClinic model, powered by our onsite team of Medics and virtual Providers fosters a personalized and digital healthcare experience, putting the patient at the center of their care. By leveraging cutting-edge technology, we streamline care delivery, allowing our Providers to focus on patient well-being, and we continuously expand our specialty services to provide the most comprehensive and convenient healthcare possible.

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. • Researches and resolves problems and errors which may include those related to fraud support and internet operations. • Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

• Responds to customer inquiries promptly, patiently and in a clear, friendly, and thoughtful manner • Handles inbound support across multiple channels, including phone, email, and chat, including real-time customer interactions. • Demonstrates proficiency in brand voice, product knowledge, and common issues • Uses product knowledge, critical thinking skills to research and troubleshoot customer issues effectively • Comfortable working with multiple web apps to enter, pull, and assess customer information as well as communicate to customers via voice mail, email, online chat or in-person communication • Demonstrated ability to work as an effective team member and comfortable working autonomously in an ambiguous, fast paced work environment • Consistently exhibit excellent written and verbal communication skills with customer and internal team members including a clear, professional, and easy-to-understand speaking voice. • Maintain excellent attention to detail when following and helping to maintain customer support documentation and procedures • Assist with outbound customer outreach and special projects as needed • Resolves high-volume requests with speed and accuracy. • Contributes to improving support efficiency by identifying common issues, suggesting updates, and helping maintain accurate knowledge base content.

About the Opportunity We are a leading provider of supplemental benefits, serving a large network of unions and associations across North America. For over 60 years, we have focused on supporting working families by offering access to both supplemental and permanent benefit programs. Our team works with members who have requested information, providing guidance and support through a structured and professional process. Key Responsibilities - Handle inbound and outbound calls with members - Schedule and confirm virtual appointments - Conduct presentations for members requesting information - Assist with completing applications and required documentation - Perform basic data entry and maintain accurate records - Follow quality control processes to ensure accuracy - Participate in ongoing training and leadership development Qualifications - Strong verbal communication skills - Excellent customer service and interpersonal abilities - Positive attitude with a professional approach - Ability to interact effectively with individuals and teams - Strong relationship-building skills - Customer service or sales experience is an asset - Ability to work well within a team environment - Legally authorized to work in the United States or Canada What We Offer - Comprehensive benefits package - 100% remote work environment - Flexible scheduling options - Weekly pay with performance-based bonuses - Incentive programs, including company-sponsored travel opportunities - Ongoing training and advancement opportunities