Role Description The Product Manager leverages their technical knowledge to provide application support and implementation support of medium to highly complex projects, multi-year programs or enterprise wide assignments. - Follows defined procedures to perform support or project implementation activities. - Typically works on one or more projects or a program as a Product Technical expert and sometimes provides direction where required. - Responsible for delivering project assignments of medium to high complexity which includes application design and configuration build. - Interacts with the customer user community in a courteous and professional manner to secure business requirements; performs technical requirements translation and works with Product Engineers or Product Administrators to meet business objectives. - Develops test plans for new application functionality from an application/technical perspective. - Collaborates with key stakeholders and may provide guidance on function testing. - May be pulled into medium to high complexity issues or requests that need a technical expert for specific solution sets. - Typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalating issues when necessary. - Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management. - Participates in technical analysis discussions, delivers supporting artifacts and assists with conducting review sessions for all necessary approvals. - Develops and maintains a knowledge management solution and may lead transition to operations functions following implementation delivery. - Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes. - May lead Product Release management functions which may include developing test plans, performing test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team. - Develops overall project task list for team, estimates and resource plans for small to medium scale projects. - Day to day interactions with user community and works collaboratively with multiple stakeholders both IT and non-IT as it relates to problem management and project delivery. - Provides guidance and training and problem solving assistance to other team members and operational support teams. - May lead efforts on continuous process improvement activities to ultimately improve customer satisfaction experience. - May assist in the development of service level agreements (SLAs). Monitors deviations and escalates issues to more senior team members. Qualifications - Bachelors in Computer Science, Technology, Medical, Business discipline or equivalent experience, upon hire. - 4-5 years’ experience working in IT as an Application Systems Analyst or Technical Analyst role. - 4 or more years’ experience application support, implementation or development experience with applications in a hospital or medical related industry. - Experience working with project life cycle or project management methodologies. Requirements - Evangelize the OneConnect program to internal clinicians and senior leaders, helping to facilitate enterprise expansion and synergize operational processes. - Product management. - Great communication skills, including in-person presence. - Ability to understand and utilize Salesforce reporting and dashboard capabilities to track KPIs. - Strong grasp of what can be achieved with native or custom Salesforce Health Cloud functionality.

Role Description We’re looking for an experienced Product Manager to help us change the way the world works, with anytime, anywhere, any-device productivity. Here, you’ll work on two critical pillars of the product: - The backend services that power Parallels Desktop under the hood. - The enterprise-facing experience that helps IT administrators and organizations deploy and manage Parallels at scale. This is a high-impact role at the intersection of infrastructure reliability and B2B product growth. You'll work closely with engineering, QA, and other product managers to define what gets built, why it matters, and how it reaches customers. As a Product Manager, you will: - Own the roadmap for Parallels Desktop backend services — including identity, licensing, activation, update delivery, service reliability, integration with external services — with a particular focus on how these systems support enterprise deployments. - Support the Principal PM for Parallels Desktop for Enterprise in executing the enterprise product strategy, taking ownership of frontend and backend-related workstreams and translating enterprise requirements into infrastructure-level solutions. - Bridge backend and enterprise needs — identifying where service-layer capabilities (e.g., provisioning, policy enforcement, update management) can unlock new value for IT administrators and large-scale deployments. - Write clear, actionable requirements — user stories, acceptance criteria, and PRDs that give engineering teams what they need to ship with confidence. - Define and track key product metrics — from backend service health and uptime to enterprise deployment success — and use data to inform priorities. - Collaborate cross-functionally with engineering, QA, design, support, and marketing to bring features from concept to launch. Qualifications - 3–5 years of product management experience, ideally with exposure to backend systems, platform services, or developer/IT-facing products. - Solid understanding of B2B/enterprise software dynamics — you know how IT buyers think, understand the thinking behind admin’s persona, and why admin tooling matters. - Technical fluency — you don't need to write code, but you're comfortable discussing APIs, service architecture, and infrastructure tradeoffs with engineering teams. - Strong written communication skills — from crisp user stories to clear stakeholder updates, you know how to write for different audiences. - Data-driven mindset — you form hypotheses, define metrics, and update your views based on evidence. - Comfortable with ambiguity — you can set direction in areas that aren't fully defined and make progress without waiting for perfect information. Requirements - Experience with the macOS ecosystem, virtualization, or cross-platform software (nice to have). - Familiarity with enterprise deployment tools (MDM, SCCM, Jamf, etc.) (nice to have). - Background in IdP management, SaaS subscription models and licensing infrastructure (nice to have). Benefits - Parallels is an award-winning solution that helps users leverage the best technology out there, whether it’s Windows, Mac, Chrome OS, iOS, Android, or the cloud. - We offer a fully remote workspace. - There is no pressure to work in an office whatsoever. - Hours are flexible, too! You’ve worked hard to build your life, and we don’t want you to give it up for work. - Our team is growing fast, and there’s a ton of energy and a lot of really smart, motivated, fun people ready to welcome you in.

• Support product and project initiatives by identifying and analyzing business needs, contributing to effort estimates, defining scope and objectives, and collaborating closely with business users. • Own, maintain, refine, and prioritize the product backlog for assigned domains in alignment with product vision and business strategy. • Partner with Business Analysts and Scrum team members to create clear user stories, use cases, acceptance criteria, and process flows. • Collaborate closely with Product Managers to ensure backlog items align with strategic objectives and measurable outcomes. • Participate in and support Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives. • Partner with UX, Engineering, QA, and Training teams to ensure releases are delivered on time, within scope, and meet quality standards. • Work with the Training team to identify and support training requirements for system releases, including “train-the-trainer” needs and supporting materials. • Collaborate with business stakeholders, operations, and technology partners to understand requirements and translate them into actionable work items. • Clarify scope, manage dependencies, and balance trade-offs between time, scope, and quality. • Produce and maintain supporting artifacts as needed, including process diagrams, functional descriptions, and interaction notes, to ensure shared understanding across teams. • Build deep knowledge of travel booking workflows, including but not limited to prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds. • Develop a strong understanding of the technical ecosystem, including front-end experiences, back-end services, core APIs, and integrations with third-party travel systems. • Serve as a subject matter expert for assigned products and domains.

Role Description As Senior Product Manager, Onboarding, you will help shape how thousands of restaurants successfully go live with Toast every year. Sitting at the intersection of product, operational processes, and the customer experience, you will: - Identify the biggest friction points in onboarding. - Build intelligent, scalable solutions that help restaurants get live faster. - Reduce support burden and ensure every customer starts their journey with confidence. - Lead the development of intelligent onboarding capabilities that guide customers through setup. - Automate configuration where possible and help teams proactively identify and resolve issues. - Scale onboarding to every customer while maintaining a high-quality experience across segments, verticals, and geographies. - Make it effortless for restaurants to get started with Toast — accelerating time-to-value, improving first-30-day satisfaction, and enabling Toast to scale as we grow. This is a highly cross-functional role with impact across Toast’s products, internal teams, and customer journey. Qualifications - 5+ years of product management experience, including ownership of complex customer-facing products or platforms. - Experience building products that improve customer onboarding, activation, or time-to-value. - Strong ability to identify friction across complex systems that span product experiences, operational processes, and customer journeys. - Proven ability to bridge product strategy with operational realities, turning manual processes or internal pain points into scalable product solutions. - Technical fluency and ability to collaborate effectively with engineering teams on systems that integrate across multiple products and services. - Experience using data and experimentation to drive measurable improvements in customer outcomes. - Demonstrated success leading cross-functional initiatives across product, engineering, design, and operational teams. - Strong systems thinking and ability to balance near-term impact with long-term scalable solutions. - Passion for improving customer experiences and delivering measurable business impact. - Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences. Requirements - Define the long-term vision and roadmap for Toast’s onboarding and activation platform. - Develop scalable onboarding capabilities across web and mobile. - Establish standards, frameworks, and product patterns for onboarding. - Define and monitor key onboarding metrics and operational dashboards. - Work closely with customers and internal operational teams to improve onboarding quality. - Partner with Engineering, AI/ML, Design, and domain product teams to evolve onboarding capabilities. Benefits - Competitive compensation and benefits programs. - Flexibility to meet Toasters’ changing needs. - Cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Company Description At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support. - Diversity, Equity, and Inclusion is embedded into our culture. - We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. - Toast is committed to creating an accessible and inclusive hiring process.