Title: Customer Experience Banker - Alexandria, IN Location: Alexandria, IN United States - Reference Number:R0068950 Job Description: Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Title: Care Coordinator, Intermediate (IKC) Location: Marysville United States Job Description: 491 Colemans Crossing Blvd, Marysville, Ohio, 43040-7068, United States of America Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator It takes a village to care for our patients, and as a Care Coordinator (CC), you'll be at the heart of that Village. You'll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care. You'll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly. Location: - Travel within the assigned market to DaVita clinics and/or Nephrology Practices in Marysville, OH and surrounding areas. - Commute to/from centrally posted location: 90 minutes - Mileage Reimbursed - reliable personal transportation required Position Details: - Work in clinics/partner practices (as required 3-5 days), remaining days remote - Full-Time, Monday-Friday schedule - Daily start time between 7:00-8:00 AM - Must provide flexibility as needed to meet patient and clinic needs - Remote work environment must include a quiet, private space with high-speed internet Responsibilities: - Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments - Perform outbound calls and respond to inbound calls from patients, providers, and Village resources - Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed - Assist the clinical team with moving patients through the continuum of care by completing tasks as directed - Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs - Communicate directly with patients in a timely and professional manner - Maintain accurate, complete, and confidential documentation - Demonstrate exceptional two-way communication, both oral and written - Act in alignment with DaVita's mission and values to deliver high-quality patient care Qualifications: - High school diploma or GED required - 2+ years of experience in a professional office environment - Ability to handle confidential information with discretion and sound judgment - Strong verbal communication skills - Proficiency in Microsoft Office, Excel, and Outlook - Prior experience with Electronic Medical Records preferred - Commitment to service excellence and patient satisfaction - Ability to work autonomously while collaborating effectively with the team - Home workspace must provide a quiet, private environment with reliable high-speed internet Preferred Qualifications: - 1-3 years clinical medical office experience - CNA or MA experience is a plus - Experience coordinating care (referrals, care management, etc.) - Familiarity navigating insurance payers - Experience in direct patient care or support - Prior medical office environment experience Why You'll Love Working Here: - Make a direct impact on the lives of patients with complex chronic conditions - Be part of a mission-driven, collaborative care team - Flexible hybrid schedule with opportunity for professional growth What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out - Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning. #LI-TS2 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $20.00 - $23.00 per hour. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Maintain an active routine of self-care and pursues support when necessary to minimize the threat of secondary trauma to physical and mental health. Understand the impact of trauma on families and secondary trauma on child welfare staff and applies..

• Deliver comprehensive support via tickets, email, and phone with responsive, helpful service • Document all customer interactions in detail to facilitate resolution and maintain historical reference • Respond to inquiries professionally across all communication channels • Track customer issues thoroughly in JIRA, capturing all relevant information • Update ticket status proactively to keep customers informed and drive resolution • Meet or exceed SLAs for response times • Troubleshoot and resolve client issues using detailed product knowledge • Conduct root cause analysis to identify, triage, and escalate issues appropriately • Replicate customer problems to diagnose and resolve technical challenges • Deliver technical support or training to clients on tools and product features • Make informed decisions under pressure while managing multiple priorities • Configure client sites or features when requested using available instructions • Escalate complex issues to appropriate teams following established guidelines • Serve as primary point of contact for assigned clients • Lead regular client support status meetings • Build strong relationships through transparent communication and consistent follow-through • Create and refine Knowledge Base articles for frequently reported issues • Document client interactions, solutions, FAQs, and processes with strong attention to detail • Identify process improvement opportunities and propose innovative solutions • Recommend workflow enhancements to boost client satisfaction and operational efficiency • Partner with cross-functional teams to resolve cases and address client needs • Communicate client requirements to internal stakeholders regarding product roadmaps • Share knowledge and best practices within the team • Maintain expertise on Silverchair's tools, services, and application methods • Leverage AI tools to enhance workflow efficiency, automate repetitive tasks, and drive accurate case resolution • Support team and department needs, and Silverchair's broader business objectives • Participate in periodic 24/7 on-call rotation • Contribute to special projects, peak workload periods, and cross-departmental initiatives