Role Description The Client Intake Specialist is a pivotal role within our organization, responsible for managing the onboarding process of prospective clients and facilitating their seamless transition to receiving services with ACES. This role also involves ensuring the continuity of care by managing service authorizations and addressing coverage changes for existing clients. The Client Care Coordinator serves as a crucial link between clients, their families, insurance providers, and the clinical team, ensuring a high standard of service and client satisfaction. Essential Job Responsibilities - Client Contact: Respond to inquiries from prospective clients and families, providing information about the company’s ABA services and guiding them through the initial steps of the intake process. - Documentation and Information Gathering: Collect all required intake documentation, including medical history, insurance details, and any other necessary information to begin services. - Data Entry: Entering all required data into all platforms (e.g., Central Reach/Ascend). - Insurance Verification: Verify insurance coverage and benefits for ABA services, and communicate any potential out-of-pocket costs to clients. - Onboarding Process Management: Guide clients through the onboarding process, ensuring all steps are completed efficiently and that families feel supported and informed. - Client Assignment Ownership: Take full responsibility for assigned clients, managing their cases with attention to detail and ensuring their needs are met effectively. - Customer Service Excellence: Deliver exceptional customer service, addressing client and family inquiries promptly and professionally, and providing clear, accurate information. - Collaboration with Clinical Teams: Work closely with clinical teams to relay client information, ensuring that all necessary resources and support are in place for the client’s start of services. - Client and Family Support: Serve as a primary point of contact for clients during the onboarding phase, addressing any questions or concerns and providing regular updates on the process. - Payor Referrals: Facilitate referrals from payors, coordinating with provider placement and managing payor relations to ensure smooth transitions and appropriate service delivery. - Continuous Improvement: Participate in team meetings and contribute ideas for improving the intake and onboarding processes to enhance client satisfaction and operational efficiency. Qualifications - Experience: 1-2 years of experience in a similar role within a healthcare setting is required. ABA setting preferred but not required. - Insurance Knowledge: Basic understanding of insurance processes, particularly in the healthcare field; experience with insurance verification is required. - Regional Centers and Payors Knowledge: Basic understanding of vendor numbers and service code deviations awareness. - Customer Service Experience: Proven experience in a customer-facing role, preferably in a healthcare or service-oriented environment. - Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically to clients and families. - Organizational Skills: Highly organized, with the ability to manage multiple client files and tasks simultaneously while maintaining attention to detail. - Technical Proficiency: 60-80 WPM minimum. Proficient in MS Office Suite, including word processing, spreadsheets, and email; and experience with client management software is a plus. - Team Collaboration: Ability to work effectively with cross-functional teams, particularly in coordinating efforts between client services and clinical teams. - Problem-Solving Skills: Strong problem-solving abilities, with the capacity to handle client issues or concerns with professionalism and tact. - Professionalism: Maintains a professional demeanor, with a focus on providing excellent service and fostering positive client relationships. - Bilingual (Preferred): Ability to speak Spanish or another language is a plus. Benefits - Competitive salary and benefits package. - Opportunities for professional growth and development. - A supportive and collaborative work environment. - The chance to make a meaningful impact in the lives of individuals with autism and related developmental disorders.

Role Description The Physician Liaison effectively plans, analyzes, and implements outreach efforts in the market area. This position reports to the Market Director of Planning and Business Development and is a remote position covering the Las Vegas, NV area, with 75% regional travel to visit provider practices and healthcare organizations. - Cultivates new and existing referral relationships: - Markets Shriners Children’s directly to referring physicians, other healthcare providers, and physician offices via office visits, electronic media, professional meetings, continuing education, or any other appropriate methods to effectuate new referral growth. - Maintains existing referring relationships through exceptional customer service, communication, and retention-related activities. - Actively participates in regional and state professional provider organizations, attends, displays, and coordinates exhibits at associated events to generate leads. - Maintains complete and comprehensive Customer Relationship Management (CRM) record on existing and potential referring provider activity to increase effectiveness of communication and to serve as a basis for strategy development and new business opportunities. - Establishes and meets outreach activity production goals, as set forth by Market Director, and documents trends, successes, and problems to assess and analyze yield, driving process improvement. - Utilizes marketing and communication techniques: - Using Definitive Healthcare and Sg2 data provided, analyzes and identifies primary, secondary, and tertiary referral sources and geographic opportunities to prioritize efforts and target meaningful new relationships in an effort to increase referral levels. - Evaluates payer mix and explores opportunities to support referral efforts. Develop and implement strategies based on payor opportunities. - Analyzes demographic and clinic activity linked to referring providers through market intelligence, to create strategic referral goals and determine outcomes and effectiveness. - Collaborates with market directors, Marketing & Communications, and appropriate Shriners Children's corporate staff to provide a consistent and effective marketing program through distribution of marketing collateral, alignment with marketing campaigns, and communication of intelligence from the field. - Acts as a communication bridge between referring provider and Shriners Children's providers to maximize customer satisfaction. - Develops and presents feedback reports to market directors and corporate leadership as required. - Collaborates with other physician referral liaisons across the system to execute the standard process for referral management, eliminate duplicative work, and share best practices. - Identifies areas in the referral loop for performance improvement and barriers to success: - Maintains accurate record of referring physician complaints/issues in the CRM and works to ensure corrective action is taken by collaborating with facility partners and report results to market directors, facility leaders, and the impacted physician. - Participates and confers with market directors, local facility department heads, and various departments (Intake, HIM, Medical Staff, etc.) on process improvement in support of increased physician satisfaction concerning the referral process from first contact through patient discharge. - Communicates appropriately with the persons served regardless of their gender, age, ethnicity, race, creed, nationality, or religious beliefs. - Performs other duties as required or assigned. This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned. Qualifications - Minimum 1 year of sales or marketing combined with 5 years of clinical background - or 2 years of healthcare sales/marketing experience - General medical knowledge especially related to organization services, treatment offerings, and equipment - Experience with CRM/PRM tools - MS Office Suite proficiency - Ability to interpret market data - Bachelor's in Marketing or related field - Preferred 2 years of healthcare sales/marketing experience Requirements - 75% regional travel to visit with provider practices and healthcare organizations - The pay range for this position is $77,020-$115,530 annually. Compensation is determined based on years of experience and departmental equity. - Eligible incumbents may earn up to 10% of their annual salary if performance incentives are met. Benefits - All employees are eligible for medical coverage on their first day - Eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service - Paid time off, life insurance, short term and long-term disability for FT or PT status (40+ hours per pay period) - Flexible Spending Account (FSA) plans and Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected - Tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance, and much more for FT and PT employees - Coverage is available to employees and their qualified dependents in accordance with the plans - Benefits may vary based on state law

Role Description We are hiring reliable and service-focused individuals to support clients with managing travel planning and coordination tasks in a remote-friendly environment. This role is ideal for those who enjoy organization, communication, and providing consistent support across multiple client requests. In this position, you will work directly with clients to understand their travel preferences, schedules, and budgets. You will research destinations, accommodations, transportation, and activities, then assist with organizing itineraries and coordinating reservations. Responsibilities include: - Communicate with clients to gather planning details and preferences - Research travel options and destination information - Assist with itinerary coordination and booking support - Confirm reservations and maintain accurate documentation - Provide updates and ongoing client communication - Maintain organized client and booking records Qualifications - Strong communication and interpersonal skills - Excellent organization and attention to detail - Ability to manage multiple requests efficiently - Comfortable working independently - Experience in customer support or administrative roles is a plus (not required) - Comfortable learning new systems and tools - Must be authorized to work in the United States, Mexico, the United Kingdom, Spain, or Australia Benefits - Flexible remote work environment - Structured onboarding and training - Ongoing professional support - Access to planning tools and resources - Opportunities for long-term growth

Role Description We are looking for service-oriented and organized individuals to assist clients with coordinating travel planning services in a flexible, remote-friendly role. This position is ideal for those who enjoy helping others, managing details, and delivering consistent support. In this role, you will communicate with clients to understand their travel preferences, schedules, and budgets. You will research destinations, accommodations, transportation, and activities, then assist with organizing itineraries and coordinating bookings. Responsibilities include: - Communicate with clients to gather travel preferences and needs - Research destinations, accommodations, and travel options - Assist with itinerary planning and booking coordination - Confirm reservations and maintain accurate documentation - Provide ongoing updates and client support - Maintain organized planning records Qualifications - Strong communication and customer service skills - Excellent organization and multitasking abilities - Attention to detail and reliability - Ability to work independently - Experience in customer support or hospitality is a plus (not required) - Comfortable using online tools and systems - Must be authorized to work in the United States, Mexico, the United Kingdom, Spain, or Australia Benefits - Flexible remote work environment - Structured onboarding and training - Ongoing professional support - Access to travel tools and resources - Opportunities for growth and development