• Provide support to B2B clients during night shifts, ensuring timely and professional communication. • Handle and resolve incoming support tickets. • Analyze incidents and investigate reported issues. • Reproduce bugs based on reported cases to help identify root causes. • Escalate urgent requests and critical issues to the appropriate teams. • Work with internal documentation and maintain accurate information related to support processes.

Role Description AO Globe Life is hiring Remote Client Support Specialists to assist families nationwide in accessing essential supplemental benefit programs—all from home. This purpose-driven, remote-first role is designed to provide professional growth, long-term earning potential, and meaningful client impact. Whether you are launching your career or seeking a new direction, this opportunity offers the chance to build income stability and advancement potential while helping families protect what matters most. All client appointments are pre-scheduled. There is no cold calling or outbound prospecting. - Host scheduled virtual consultations to understand each client’s needs - Guide clients through available benefit options and enrollment with clarity and professionalism - Maintain accurate digital records and manage timely follow-up communication - Deliver high-quality service and build lasting client relationships - Participate in ongoing training, mentorship, and team development sessions Qualifications - Strong communicators who prioritize client experience - Organized, adaptable self-starters who work well independently - Professionals comfortable using Zoom and cloud-based digital systems - Individuals with backgrounds in customer service, consulting, hospitality, or advisory roles (preferred but not required) - Growth-minded professionals open to mentorship and continuous development Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or PC with a working webcam Benefits - 100% remote work environment within the United States - Flexible scheduling to support work-life balance - Pre-qualified client appointments only - Commission-based compensation with vested renewals for long-term income growth - Paid training and full licensing support - Clear career advancement pathways into leadership roles - Supportive, collaborative, and people-first team culture Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, veterans’ organizations, and associations to provide supplemental benefits that protect working-class families nationwide. Our remote-first culture is built on service, integrity, and long-term professional development—supporting both the families we serve and the team members who represent us. If you are ready to build a career that combines purpose, flexibility, and growth, we encourage you to apply today.

• التنسيق التشغيلي: المتابعة اليومية للطلبات عبر النظام والتواصل المباشر مع شركات الشحن • الضبط المالي: إدارة الخصومات غير المعتمدة، وإرسال روابط الدفع، وتصحيح الفواتير • المبيعات عالية القيمة: إدارة وإغلاق المبيعات للعملاء ذوي الفواتير العالية (تتراوح من 200 ريال إلى 2,000 ريال وأكثر) • الالتزام بالمعايير: تنفيذ المهام بدقة وفقاً " لدليل العمل المعتمد" والنماذج الداخلية.

• Manage email communications, ensuring efficient information flow. • Organize Google Workspace for easy access and retrieval. • Facilitate internal communications between teams. • Provide administrative support including scheduling and documentation.