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Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Operation Lead Analyst - Express Scripts - Remote
Location
United States
Posted
135 days ago
Salary
$62.6K - $104K / year
Seniority
Lead
No structured requirement data.
Job Description
Operation Lead Analyst - Express Scripts - Remote
The Cigna Group
The job profile for this position is Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Operations Lead Analyst is responsible for overseeing day‑to‑day execution of BenOps workstreams, including benefit configuration, case execution, and production support, ensuring all work is completed accurately and in compliance with SLAs, contractual obligations, and regulatory requirements. This role proactively identifies operational risks, dependencies, and barriers, escalating issues and recommending mitigation strategies as needed. The Lead Analyst triages and resolves complex or high‑impact issues, performs root‑cause analysis to address defects and rework, and serves as an escalation point for analysts and offshore or contingent resources. In addition, the role drives process improvement and quality by identifying efficiency and standardization opportunities, supporting SOPs and quality controls, and ensuring compliance with applicable controls. Strong stakeholder communication is essential, with regular updates to leadership and close collaboration with cross‑functional partners to support implementations, renewals, and change initiatives. The Lead Analyst also provides mentorship and guidance to the team, supports workload planning during peak periods, and models ownership, accountability, and continuous improvement. Required Knowledge, Skills & Abilities - Strong knowledge of healthcare or PBM operations, with direct experience in benefits configuration or benefits operations preferred. - Excellent analytical, problem‑solving, and root‑cause analysis skills. - Proven ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment. - Strong written and verbal communication skills, including the ability to clearly articulate risks and recommendations to leadership. - High attention to detail with the ability to think holistically about end‑to‑end processes. - Identifies areas for improvement and initiates projects or programs - Increase productivity, quality, and effectiveness Qualifications - High School Diploma required. - Bachelor’s degree or equivalent work experience required. - 3+ years of experience in operations, benefits operations, PBM, healthcare, or a related analytical role required - Prior experience in a lead, SME, or senior analyst capacity strongly preferred. - Proficiency in Microsoft Office Suite required If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 62,600 - 104,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Job Requirements
- High School Diploma required.
- Bachelor’s degree or equivalent work experience required.
- 3+ years of experience in operations, benefits operations, PBM, healthcare, or a related analytical role required.
- Prior experience in a lead, SME, or senior analyst capacity strongly preferred.
- Proficiency in Microsoft Office Suite required.
- Strong knowledge of healthcare or PBM operations, with direct experience in benefits configuration or benefits operations preferred.
- Excellent analytical, problem‑solving, and root‑cause analysis skills.
- Proven ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment.
- Strong written and verbal communication skills, including the ability to clearly articulate risks and recommendations to leadership.
- High attention to detail with the ability to think holistically about end‑to‑end processes.
- Identifies areas for improvement and initiates projects or programs.
- Increase productivity, quality, and effectiveness.
Benefits
- Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
- 401(k) plan.
- Company paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year and paid holidays.
- Annual salary range of 62,600 - 104,300 USD, depending on relevant factors, including experience and geographic location.
- Eligibility to participate in an annual bonus plan.
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