• Kundenkommunikation: Du stehst in direktem Kontakt mit unseren Kunden über WhatsApp und hilfst bei der Angebotsannahme. • Angebotserstellung und Mailversand: Du erstellst individuell zugeschnittene Angebote und versendest diese an die Kunden. • Management von Ghostwritern und Kunden. • Verteilung der Aufträge: Du verteilst Aufträge an die passenden Ghostwriter und stellst sicher, dass diese rechtzeitig bearbeitet werden.

• Assistance with project and grant applications • Preparing financial plans and budgets • Logistical planning and travel arrangements • Maintaining contacts with funders, partners, and schools • Supporting project accounting and financial reporting

• Own the day-to-day planning and execution of our OS development. • Support our in-house team and coordinate with our remote development partner. • Keep both our releases on schedule, ensuring each deliverable meets our high quality and simplicity standards. • Drive alignment and execution across engineering, design, QA, and external partners to deliver platform milestones with clarity and urgency. • Lead the planning and tracking of our OS releases – including major quarterly releases and updates. • Facilitate sprint planning and backlog grooming; define milestones and set clear agendas for weekly leadership review meetings. • Maintain execution momentum by keeping deliverables on track, upholding sprint cadences, and ensuring team accountability to commitments. • Act as a communications hub by aggregating issues and feedback from Slack and our Facebook community, and ensuring all stakeholders stay aligned and informed. • Maintain project tools (Jira, Notion): keep sprint boards updated, ensure feature specs and processes are documented in Notion, and organize all tracking systems. • Promote team alignment and stakeholder visibility by providing regular status updates and helping structure effective collaboration across all groups.

• Independently lead one large, complex project in a full-time capacity or multiple mid-size complex projects simultaneously comprised of cross-functional Horizontal team members. • Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. Drive agile and product delivery methods wherever possible. • Create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies. • Proactively manage your project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget. • Proactively identify project risks and build mitigation plans in an ongoing RAID log. • Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant. • Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. • Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence). • Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them. • Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. • Mentor junior program managers and team members, fostering a culture of continuous learning and development.