• Understand the entire dental revenue cycle, ensuring timely and accurate posting of insurance payments • Provide extensive knowledge of laws and regulations of dental coding and posting • Apply necessary and required adjustments taken on insurance payments • Prepare and submit clean claims to insurance companies on a daily basis • Investigate and accurately resolve claim rejections promptly

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Norfolk General Hospital is hiring a laboratory billing specialist to work full time days. A laboratory billing specialist is responsible for the assignment, completion, and audit of all daily pathology, cytology, and flow cytometry billing processes. Ensures revenue capture for all pathology procedures performed. Manages pathology financial issues involving billing, insurance and corporate finance departments. Responsible for reconciliation, corrections and payment of all department invoices. Serves as department liaison to pathology groups. Education - High School education (required) or - Certificate in Medical Terminology or - Associates degree in Accounting Experience - Medical Terminology - Insurance Verification - Laboratory - Patient Billing - Registration - Customer Service We provide market-compensation packages, inclusive of base pay, incentives, and benefits. The base pay for Full Time employment, this position, is min $ 17.31– max $ 28.85 per hour. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities . This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming . keywords: laboratory services, coding, customer service . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day! Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School. In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

• Collect outstanding customer claims • Leverage customer and Amperos systems and platforms to identify a worklist of claims that need to be collected or worked on • Follow up on assigned claims, including calling payors, navigating payor portals, and leveraging customer PM systems • File appeals, resubmit claims, and escalate claims to specific customer teams as needed • Track activity within Amperos systems • Serve as a backup for AI-driven workflows • Run specific AR-related actions (e.g., calls, payor portals, appeal letters) if requested by customers • Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation • Contribute to new product development • Provide feedback on new products and features, and on related sample AI results, including: - Payor portal automation - EOB retrieval - Payment posting - Benefit verification & eligibility calls - Appeals, reprocessing, resubmissions • Provide feedback and insight on various workflows and possible areas of automation

• Monitor call and payer portal results & AI performance • Review AI outbound insurance call and payor portal outcomes for quality, accuracy, and completeness. • Help establish and refine benchmarks for AI performance. • Flag call and workflow issues that need resolution. • Assist with new insurance setups, IVR navigation, and maintain accurate insurance information for each customer. • Map customer insurance names to the correct payer phone numbers and identifiers. • Identify and surface trends or performance issues related to specific payers. • Run manual calls to insurance companies (claim status, appeals, benefits & eligibility) when needed. • Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation. • Provide practical feedback on potential new products and features, including: • Payor portal automation • EOB retrieval • Payment posting • Additional call types (benefits verification & eligibility) • Action agents (appeals, reprocessing, resubmissions) • Share insights from real-world payer interactions to help improve our AI agents.