City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Norfolk General Hospital is hiring a laboratory billing specialist to work full time days. A laboratory billing specialist is responsible for the assignment, completion, and audit of all daily pathology, cytology, and flow cytometry billing processes. Ensures revenue capture for all pathology procedures performed. Manages pathology financial issues involving billing, insurance and corporate finance departments. Responsible for reconciliation, corrections and payment of all department invoices. Serves as department liaison to pathology groups. Education - High School education (required) or - Certificate in Medical Terminology or - Associates degree in Accounting Experience - Medical Terminology - Insurance Verification - Laboratory - Patient Billing - Registration - Customer Service We provide market-compensation packages, inclusive of base pay, incentives, and benefits. The base pay for Full Time employment, this position, is min $ 17.31– max $ 28.85 per hour. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities . This is a remote position: Remote opportunities available in the following states: Virginia, North Carolina, Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington (state), West Virginia, Wisconsin, Wyoming . keywords: laboratory services, coding, customer service . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day! Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School. In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

• Collect outstanding customer claims • Leverage customer and Amperos systems and platforms to identify a worklist of claims that need to be collected or worked on • Follow up on assigned claims, including calling payors, navigating payor portals, and leveraging customer PM systems • File appeals, resubmit claims, and escalate claims to specific customer teams as needed • Track activity within Amperos systems • Serve as a backup for AI-driven workflows • Run specific AR-related actions (e.g., calls, payor portals, appeal letters) if requested by customers • Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation • Contribute to new product development • Provide feedback on new products and features, and on related sample AI results, including: - Payor portal automation - EOB retrieval - Payment posting - Benefit verification & eligibility calls - Appeals, reprocessing, resubmissions • Provide feedback and insight on various workflows and possible areas of automation

• Monitor call and payer portal results & AI performance • Review AI outbound insurance call and payor portal outcomes for quality, accuracy, and completeness. • Help establish and refine benchmarks for AI performance. • Flag call and workflow issues that need resolution. • Assist with new insurance setups, IVR navigation, and maintain accurate insurance information for each customer. • Map customer insurance names to the correct payer phone numbers and identifiers. • Identify and surface trends or performance issues related to specific payers. • Run manual calls to insurance companies (claim status, appeals, benefits & eligibility) when needed. • Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation. • Provide practical feedback on potential new products and features, including: • Payor portal automation • EOB retrieval • Payment posting • Additional call types (benefits verification & eligibility) • Action agents (appeals, reprocessing, resubmissions) • Share insights from real-world payer interactions to help improve our AI agents.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated salary range for this position is $35,000 annual. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Payor Change Coordinator JOB SUMMARY The Payer Change Coodinator processes patient changes in insurance. ESSENTIAL DUTIES AND RESPONSIBILITIES - Ensures that payor changes are completed, payment is guaranteed prior to delivery and revenue is posted appropriately. - Verifies that the correct product and payor are used for the service, equipment, and therapy. Ensures that the correct allowable is recorded in accordance with the contract. - Contacts payors (online or by phone) to verify insurance coverage and eligibility requirements. - Obtains verbal / written authorization for medical treatment from appropriate sources. - Verifies insurance information for accuracy and completeness and resolves discrepancies as necessary. - Research and resolve accounts and identify gaps between current and former payor requirements and existing billing documentation. Ensure account bills correctly for open and future invoices - Answers inbound calls from patients with updates to their insurance - Coordinates and contacts patients, branches and referrals to obtain required testing as required by the new payor. - Notifies and schedules new testing for the customer. - Documents account activity in ACIS and other systems, as required - Complies with all regulatory compliance areas, policies and procedures and “best practices”. - Performs other duties as required. SUPERVISORY RESPONSIBILITIES - N/A MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience - High school diploma is required. - One year of related work experience is required. - One year of medical billing experience is required. Certificates, Licenses, Registrations or Professional Designations - N/A SKILLS, KNOWLEDGE AND ABILITIES - Must be familiar with payor contractual requirements. - Business Acumen - Problem Solving/Analysis - Communication Proficiency - Personal Effectiveness/Credibility Computer Skills - Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Language Skills - English (reading, writing, verbal) PHYSICAL DEMANDS This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request. WORK ENVIRONMENT Work is performed in an office setting with exposure to moderate noise. TRAVEL Occasional travel as required. OTHER INFORMATION The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.