• Provide direct oversight and support to on-site Food Service Directors/Managers across the region • Ensure adherence to company standards, policies, and procedures related to food quality, safety, sanitation, and service • Monitor operational performance, identify areas for improvement, and implement effective solutions • Conduct regular site visits to assess operations, build relationships, and provide coaching and guidance to on-site teams • Ensure compliance with all relevant regulatory requirements and client contractual obligations • Oversee the implementation of new programs and initiatives within the region • Manage the financial performance of each location within the region, including budget development, monitoring, and variance analysis • Work with on-site teams to achieve financial targets related to revenue, cost control, and profitability • Analyze financial reports and develop action plans to address any financial challenges • Build and maintain strong, positive relationships with key client stakeholders within the region • Serve as a point of escalation for client concerns and ensure timely and effective resolution • Proactively identify opportunities to enhance client satisfaction and strengthen partnerships • Recruit, train, mentor, and develop Food Service Directors/Managers within the region • Foster a positive and collaborative work environment that promotes teamwork, engagement, and accountability

• The ADM is responsible for strategically developing & growing merchandise supply in the territory through the FUNDrive program. • Responsible for lead-generation to develop relationships with non-profit organizations to meet supply needs. • Meeting territory goals, managing and creating accountability for Market Associate (MA) reports to obtain their specified goals. • Developing strong relationships with operations, RSCM teams, and local non-profit organizations. • Projects a highly credible and polished image in presentations, sales, and speaks effectively and persuasively. • Responsible for developing and executing the strategy that develops the FUNDrive Program in their territory. • Success in this position is measured by ADM & MA team production and development, Business Acumen, Market metrics, OK volume, Product quality, Hard mix ratio, Customer (FUNDrive) satisfaction, Market strategy for high-level partnerships, vertical marketing, referrals.

• Primary responsibility for requirements and change requests for the TAP platform • Actively engage with, advise, and coordinate platform users • Ensure end-to-end documentation and transparency across requirements and change management processes • Coordinate impact, risk, and feasibility analyses • Ownership of the requirements and change portfolio • Lead, facilitate, and document the Change Advisory Board (CAB)

• End-to-End Verantwortung für den Plattformbetrieb (Run) durch aktive Steuerung und Performance-Management von Accenture entlang definierter SLAs/OLAs • Aufbau & Koordination der Community der Service-Verantwortlichen der einzelnen TAP Kunden inkl. Etablierung von Kommunikations- und Entscheidungsprozessen • Etablierung und Review des Incident-, Problem-, Change- und Release-Management für die gesamte Plattform • Sicherstellung von Servicequalität und Stabilität • Eskalationsmanagement und Stakeholder-Kommunikation • Kontinuierliche Service-Optimierung (KPIs, Reviews, Verbesserungsmaßnahmen)