• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. • Follow established processes to assist customers with reservations, ticketing, permits, and other services. • Effectively transfer customers to the appropriate department when needed. • Seek management support when necessary for complex issues or escalations. • Document customer interactions accurately according to company standards. • Update customer accounts and system information accurately. • Meet individual KPIs and support department goals for customer service excellence. • Adhere to company policies, procedures, and performance standards. • Complete all required training and coaching within set timeframes. • Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. • Contribute to a positive team environment by delivering best-in-class service and supporting department goals. • Perform other duties as assigned to support the contact center. • A flexible schedule is required, including evening or weekend hours

We are seeking motivated individuals to join our team as Entry Level Travel Advisors (Remote). In this role, you will assist clients with planning vacations and coordinating travel arrangements including flights, hotels, resorts, cruises, and vacation packages. This Remote Travel Advisor opportunity is ideal for individuals who enjoy helping others, staying organized, and creating memorable travel experiences. Remote Travel Advisors support clients throughout the travel planning process while working independently from home using online booking systems and digital tools. Key Responsibilities • Assist clients with planning vacations and travel experiences • Research and book flights, hotels, cruises, and vacation packages • Coordinate travel arrangements based on client preferences and budgets • Provide destination information and travel recommendations • Communicate with clients regarding reservations and travel details • Issue travel confirmations, itineraries, and documentation • Work with travel suppliers and vendors to secure travel services • Respond to client questions and assist with travel-related concerns • Maintain accurate records of bookings and client information • Stay up to date on travel trends, supplier offerings, and destination updates Qualifications • Strong communication and customer service skills • Excellent organizational and time management abilities • Ability to manage multiple tasks while maintaining attention to detail • Comfortable using online systems and digital tools • Self-motivated and able to work independently in a remote environment • Interest in travel and helping others plan great experiences Previous travel industry experience is helpful but not required. Training and support are available for individuals new to the industry. Work Environment • Fully Remote (Work From Home) position • Flexible schedule Training and ongoing support are provided to help you succeed.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY The Pharmacy Technician, Prior Authorization takes in-bound calls from providers, pharmacies, members, etc. providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations and judgement calls to the pharmacist team. The Tech I will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auth’s received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team. Additional responsibilities to include but not limited to the following: - Effectively manage work volume by handling inbound calls/fax/ePA requests utilizing appropriate courteous and professional behavior based upon established standards. - Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers. - Communication with other internal groups regarding determination status and results (seniors, pharmacists, appeals, etc). - Identify and elevate clinical inquiries to the pharmacist team as appropriate. - Other duties assigned, for example faxes, sorting, email boxes, CAS maintenance, etc. Required Qualifications - Able to apply basic computer skills. Knowledge of Microsoft Office Suite: Excel and Word required; Access, Outlook, PowerPoint, Visio preferable. Keyboard skills essential. - Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols. Preferred Qualifications - .Must be able to multitask and utilize multiple system applications simultaneously. - Must be able to utilize available resources independently and provide high quality work. - Must be able to absorb presented information, display motivation, seek development and problem solve. - Ability to adapt and change with workflow and shifting priorities. - Must possess excellent written, verbal, grammar, and listening communication skills. - Must be able to deal with a diverse customer base (internal and external) in a friendly and confident manner. - Ability to maintain confidentiality of PHI (Protected Healthcare Information). Education High School Diploma or equivalent GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Handle a high volume of customer calls (inbound and outbound) • Schedule appointments against insurance claims • Provide information on what to expect during the repair experience • Follow company guidelines and insurance carrier requirements • Provide superior customer service via phones and emails • Use effective questioning and listening skills • Maintain a professional attitude when handling calls • Document conversations accurately • Follow operating procedures and adapt quickly to new processes • Participate in educational opportunities to grow product and service knowledge