• Responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements • Research and process returned warrants (i.e. payments) • Process and document new court orders and forms • Create new and maintain existing child support cases. • Review and process applications for Direct Deposit and the Texas Payment Card program. • Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed. • Assist employers with electronic payment options. • Conduct outreach to employer and other states to convert them to an electronic payment method.

Role Description AO Globe Life is seeking driven, service-minded professionals to join our growing remote team. In this role, you will support veterans and working families by providing insurance guidance through scheduled virtual appointments. There is no cold calling or outbound prospecting. This opportunity is ideal for individuals who value flexibility, professional development, and meaningful client impact. - Conduct virtual consultations via Zoom - Recommend and clearly explain personalized coverage options - Guide clients through enrollment and provide ongoing support - Maintain accurate digital documentation and compliance standards Qualifications - Authorized to work in the United States - Reliable internet connection and Windows-based laptop or PC with webcam - Organized, self-motivated professionals - Strong communicators with a service-driven mindset Benefits - 100% remote from day one - Weekly direct deposit with performance-based earnings - Clear advancement pathways into leadership roles - Equity opportunity (3%) for qualifying team members - Structured training, mentorship, and ongoing professional development - Supportive, growth-oriented team culture

• Answer customers' questions and resolving any issues that they may be facing; • Identify problem areas and flagging them to the concerned team; • Ensure customer satisfaction, and work on collecting and tracking user's feedback; • Work closely with the product teams to resolve issues and share customer feedback;

• Answer customers’ questions and resolving any issues • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction and track user's feedback • Work closely with the product teams to resolve issues