Job Description Summary This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.  https://www.mimsoftware.com/  The Clinical Applications Specialist (CAS) plays a key role in delivering high-quality training, workflow configuration, and customer support for MIM Software’s advanced imaging solutions. Working closely with an Implementation Project Manager, you will guide sites through successful deployments and serve as the primary onsite expert during training, go-live, and early adoption all while ensuring alignment with the MIM Software Quality System.  MIM Software is a leader in PET, NM, and multimodality imaging. In this role, you’ll train clinicians at top hospitals and cancer centers, shape their imaging workflows, and support them in achieving optimal clinical outcomes. This position offers autonomy, variety, and meaningful customer interaction as you represent MIM/GE Healthcare during critical implementation phases.  We are seeking a highly motivated Lead Clinical Application Specialist with strong Nuclear Medicine (NM) and PET expertise to support customers across the West region of US and Canada (USCAN). Job Description Responsibilities - Deliver comprehensive clinical education to end-users (physicians, nurses, technologists, etc.) aligned with the sales order agreement (SOA) to achieve high Net Promoter Scores (NPS). - Coordinate and deliver on-site and virtual customer training, including pre-training planning, patient "go-live" support, and essential post-go-live training. - Ensure consistent and timely completion of all documentation requirements throughout the pre- to post-training phases. - Provide pre-sale product clinical evaluations and/or educational sessions to potential customers as needed. - Continuously broaden your own clinical and technical skills set to execute a solid training strategy. - Maintain customer relationships through proactive communication and relay all relevant product and/or customer concerns or opportunities to Management, Sales, Marketing, and Technical Support. - Serve as the professional MIM Clinical Application Specialist, explaining clinical and complex technical information to various staff levels, including Radiologists, Physicists, and Facility Management. - Possess a basic understanding of key business drivers and how the work integrates with other internal teams. - Communicate relevant product intelligence, including customer concerns, opportunities, and competitive information, to appropriate internal parties. - Ensure a compliant, ethical culture and adhere to the highest ethical standards. Basic Qualifications - Minimum of five (5) years of imaging experience with at least three (3) years specifically in the PET or Nuclear Medicine (NM) modality. - Certification: ARRT or equivalent certification specific to the NM or PET modality preferred. - A four-year Bachelor’s degree program from an accredited university is preferred, preferably in a technical field, or equivalent relevant professional experience. - Required to travel extensively (at least 80%; 4-5 days per week, including overnights and some weekends) within the US and Canada (USCAN). - Residence must be located no more than one (1) hour from a major airport. - Will be required to register with various vendor credentialing services, including proof of immunizations (MMR, Hepatitis) and drug screening. - Proficient use of software applications (Windows, Outlook, Word, PowerPoint, Excel) and ability to quickly learn specialized, industry-specific software to provide digital education solutions. Desired Skills & Competencies - Exceptional Interpersonal and Communication Skills with the ability to build strong customer relationships. - Good Clinical and Technical Knowledge to resolve issues within established procedures, with the judgment to consult senior team members for issues outside defined parameters. - Autonomy to make decisions within a defined framework. - Strong organizational skills for scheduling and managing documentation requirements. Lead Clinical Application Specialist (Nuclear Medicine) We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: June 05, 2026

• You will travel throughout the United States to interact directly with our US government and commercial clients at a variety of locations • Help maximize Clearspeed’s potential by supporting our operations team in establishing workflow, project design, training, execution, and delivery of selected programs with new and existing clients within the government defense, security, and intelligence space • Be the first operational contact in our client’s lifecycle and are responsible for solution design and onboarding, to training and implementation, and to successful turnover for ongoing account management • Ensure project success and client satisfaction are key deliverables • Understand client workflow, requirements, and risk objectives • Deliver a comprehensive solution, conduct training to both large and small client groups, explain project plans and procedures, answer FAQs, and explain training materials directly to clients • Act as an initial operational lead for Clearspeed Project Managers and Client Partner Liaisons

• Spearhead the configuration of e-Builder for high-profile clients, modeling sophisticated business processes to drive maximum organizational efficiency. • Champion software adoption by designing and delivering engaging training programs that empower client teams to master new digital workflows. • Architect comprehensive process and data flows by analyzing complex business requirements and conducting strategic gap analysis. • Drive continuous improvement by uncovering hidden barriers to software usage and implementing innovative solutions to overcome them. • Partner closely with stakeholders to deliver high-impact status reports and evaluations that ensure project transparency and success.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Client Success Engineer, you play a pivotal role in designing scalable technical solutions and ensuring smooth transitions from sales to delivery for our strategic clients. You engage during the late stages of the sales process to support technical discovery, develop implementation plans, and serve as a trusted advisor during complex onboarding and expansion efforts. Your technical expertise and collaboration across teams help ensure clients achieve long-term success with our SaaS e-commerce platform. Responsibilities - Participate in technical discovery and solution design during late-stage sales cycles - Create implementation plans and technical documentation to guide delivery - Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation - Support API integrations, product feed setup, and troubleshooting during onboarding and expansion - Provide expert technical recommendations to optimize platform usage and align with client goals - Act as the primary technical point of contact for strategic clients during onboarding and post-launch - Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution - Deliver tailored training and technical enablement sessions to client stakeholders - Maintain clear, proactive communication with both technical and non-technical client contacts - Contribute to internal knowledge sharing through documentation, cross-training, and resource development (e.g., videos, webinars) Qualifications Minimum Qualifications - 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering - Fluent in both written and spoken English - Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols - Strong working knowledge of Excel and HTML - Experience managing multiple complex client projects simultaneously - Strong problem-solving skills with a client-focused mindset - Excellent communication and presentation skills for both technical and non-technical audiences - Strong documentation and process development abilities - Experience delivering software training content - Ability to thrive in a fast-paced, dynamic environment with shifting priorities Preferred Qualifications - Bachelor's degree in computer science, Information Technology, or a related field - 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering - Additional language proficiency is a plus - Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues - Experience working with enterprise clients and/or in the e-commerce industry - Familiarity with remote-based training tools Travel Required - Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: - Partner with the leading brands and retailers. - Connect with passionate professionals who will help support your goals. - Participate in an inclusive, welcoming work atmosphere. - Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. - Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $55,000-$85,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 - A 6% 401(k) match - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave - Accident, critical illness, and hospital indemnity insurance - Pet insurance - Legal assistance and identity theft insurance plans - Life insurance 2x salary - Access to the Calm app and the Employee Assistance Program - $65/month Remote work stipend for internet - Culture and team-building activities - Tuition assistance - Career development opportunities - Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.