Overview GDC IT Solutions is seeking a Full Time Service Desk Analyst to work remotely. Position Overview As a Full Time Service Desk Analyst, you will be responsible for providing front-line support to end users by answering calls and emails, troubleshooting technical issues, and guiding users through solutions. You'll handle a range of support requests—from basic IT questions to more complex issues—while accurately documenting each interaction and escalating advanced problems when necessary. This role supports requires strong communication skills, patience, and the ability to work effectively in a fast-paced, customer-focused environment. Responsibilities - Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Guide callers through troubleshooting, navigating the company site, or using products or services - Collaborate with other call-center professionals to improve customer service - Accurately document all service calls within the prescribed call tracking mechanism - Minimum Qualifications - Exceptional Interpersonal, verb, and written communication skills. - Working knowledge of PC Hardware configurations and troubleshooting. - Great active listening skills. - Experience deescalating caller issues in an enterprise environment or experience in an environment that has highly structured escalation process. - Knowledge of desktop operating systems. - A patient and empathetic attitude. - Strong time management and organizational skills - Adaptability and flexibility. - Comfortable working in fast-paced environments. - Phone skills, including familiarity with complex or multi-line phone systems. Preferred Experience - Prior experience supporting 30-40 calls regarding non-technical end users’ issues in a large corporate environment. - Experience with Active Directory. - 1+ years of experience supporting desktops/laptops/printers in a production Support Center environment. What We Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC? - Cutting Edge Technology and Innovation - Career Growth Opportunities - Employee-Centric Environment - Comprehensive Benefits Package - Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire. #IND Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA

ABOUT OPORTUN Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. WORKING AT OPORTUN Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups. POSITION OVERVIEW We are looking for a motivated, customer-focused, and tech-passionate IT Support Specialist I to join Oportun’s End User Services (EUS) team. This entry-level role provides first-line technical support to Oportun employees, resolving hardware, software, and connectivity issues while delivering exceptional customer service. As part of a fast-paced FinTech environment, this position will gain hands-on experience with modern cloud tools, endpoint management systems, and collaboration platforms. The ideal candidate will have a strong desire to learn, grow their technical skills, and contribute to Oportun’s mission by ensuring employees have the tools and technology needed to perform at their best. This role requires an eagerness to troubleshoot, communicate effectively, and uphold Oportun’s core values of Care, Collaboration, and Communication in every interaction. RESPONSIBILITIES - Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels (chat, ticketing, and walk-up support). - Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary. - Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees. - Utilize remote support tools (e.g., Kaseya) to assist end-users and perform basic troubleshooting remotely. - Support onboarding and offboarding activities including account setup, device provisioning, and access management using Okta and Microsoft 365. - Maintain accurate IT asset inventory, perform audits, and ensure hardware tracking and compliance. - Learn and support mobile device management (MDM) tools such as Intune, Tanium, and Jamf for basic system configuration and updates. - Document procedures, update technical knowledge bases, and contribute to process improvement initiatives. - Collaborate with IT peers to identify recurring issues and recommend solutions to enhance user experience. - Deliver outstanding customer service and represent IT with professionalism and empathy in all user interactions. REQUIREMENTS Required Qualifications - 0–2 years of experience in IT support, help desk, or technical assistance role. - Foundational understanding of Windows and macOS operating systems, user account management, and software installation. - Basic knowledge of network fundamentals (e.g., Wi-Fi connectivity, IP troubleshooting, VPN). - Strong communication skills and ability to explain technical information to non-technical users. - Familiarity with Microsoft 365 and Okta (or similar cloud identity platforms). - Eagerness to learn new technologies and apply feedback in a dynamic environment. - Demonstrated organizational skills with the ability to manage multiple support requests effectively. - Associate degree in Computer Science, Information Systems, or equivalent hands-on experience. Preferred Qualifications - Experience in a Service Desk or End User Support environment within a corporate or financial services setting. - Exposure to MDM tools (Intune, Jamf, or Tanium). - Knowledge of VPN solutions (ZScaler) and collaboration tools such as Zoom or Slack. - CompTIA A+ or equivalent entry-level IT certification. - Strong desire to pursue growth in IT Support, Systems Administration, or Cloud Technology fields. Career Growth Path This role serves as an entry point in Oportun’s IT Support career progression, with opportunities to advance to IT Support Specialist II and IT Support Specialist III roles as technical expertise, problem-solving capability, and leadership skills expand. The base hourly rate for this full-time position is $31.29 - $46.94. Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting. Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits." #LI-REMOTE #LI-RR1 We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate. California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

• IT-vragen beantwoorden en technische storingen tackelen. • Werkplekken inrichten en hardware (laptops, telefoons) vervangen als een pro. • Problemen opsporen én oplossen in en rond het kantoor. • Klantgerichte support leveren, waar en wanneer dat nodig is.

• Review customer drawings, specifications, and requirements to recommend materials, processes, and product options • Generate accurate pricing and quotes using internal systems • Identify manufacturability concerns and suggest alternatives that improve cost, lead time, or production outcomes • Maintain proactive and clear communication with customers via phone, email, and chat, providing updates, resolving issues, and setting clear expectations • Provide real time technical guidance over the phone, including reviewing manufacturability questions and helping customers make informed decisions • Document customer interactions accurately within internal systems to ensure seamless follow through and visibility across teams • Partner closely with on site production teams to ensure customer objectives are understood and executed correctly • Develop strong knowledge of SendCutSend capabilities, materials, and processes • Support internal teams by resolving technical questions or order issues that arise during production