As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910502 United Business Office-PAS Work Shift: UR - Day (United States of America) Range: UR URCA 206 H Compensation Range: $21.71 - $29.31 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: With considerable autonomy and discretion, the Revenue Cycle Coordinator IV plays a key role in supporting departmental leadership by overseeing daily work and/or production operations and ensuring workflow efficiency. This position serves as a resource and mentor to team members, providing training to new staff and offering expert guidance in complex or escalated situations. The Revenue Cycle Coordinator IV is expected to demonstrate comprehensive knowledge of revenue cycle processes both within their immediate team and across related functions. This position requires exceptional organizational and interpersonal skills, attention to detail, and strong analytical abilities. ESSENTIAL FUNCTIONS - 25% Supports priorities assigned by the supervisor and/or manager. Oversees and monitors the daily activities of revenue cycle team members to ensure efficient operations. Serves as a focal point for answering questions and solving problems for difficult and unusual accounts/situations. Troubleshoots problem identification, quantification, and resolution. Maintains in-depth knowledge of the professional billing system, associated processes, and cross-functional workflows. - 25% Works closely with associates to address errors offering solutions and retraining as needed. Provides timely, constructive feedback and training to support performance improvement. Assists in the development of training documents and to assist with onboarding, training and cross-training of staff. Accurately documents issues, employee errors, transactions, and inquiries in designated systems, ensuring thorough resolution and follow-up. Shares performance insights with supervisors and managers to support employee development, accountability, and strategic decision-making. - 25% Provides hands-on support for various revenue cycle functions to ensure continuity during staff absences or as operational needs arise. Performs tasks such as payment posting, work queue follow-up actions, and account research with accuracy and efficiency. Identifies trends and recurring issues, escalating complex cases as needed and recommending effective solutions. Demonstrates flexibility and cross-functional knowledge to maintain workflow consistency and support team performance. - 20% Recommends new procedures to management that will enhance efficiency and effectiveness within the revenue cycle. Annually reviews and existing policy and procedure manual with supervisor and/or manager. Cultivates and maintains professional relationships with primary customers within area of responsibility and across the organization to foster opportunities for revenue enhancement, enhanced customer service and learning and development. - 5% Performs other duties as assigned to support departmental goals and organizational priorities. MINIMUM EDUCATION & EXPERIENCE - Associate’s degree in Business Administration required - 3 years of medical patient accounting or consumer accounting experience; or an equivalent combination of education and experience required KNOWLEDGE, SKILLS AND ABILITIES - Medical terminology experience preferred - Intermediate Excel knowledge preferred - 1 year of demonstrated lead experience or subject matter expert experience preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

• Maintain current and high-quality ICD-10-CM, CPT and HCPCS coding for various procedures • Collaborate with various departments to ensure accurate and complete physician documentation • Follow-up on claim denials and assist with coding issues • Perform other duties as required to ensure efficient operations

• Medical coding is the transformation of healthcare diagnosis, procedures, medical services, and equipment into universal medical alphanumeric codes • Ensure the codes are applied correctly during the medical billing process • Help abstract information from documentation, assign codes, and create claims • Provide experienced, competent, professionally credentialed personnel for coding and/or auditing activities

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The Patient Care Coordinator (PCC) leads the coordination of patient fitting activities in support of the sales organization.  The PCC will serve as the local point of contact and a field technical resource to provide effective and efficient service of patient fittings. PCCs will be responsible for developing key fitter relationships and serve as primary contact based on regional needs for the dispatching process. This position is on a 5-day work week, scheduled 8-hour shifts. We are looking for someone to work Pacific Hours. *Weekend availability is required ESSENTIAL DUTIES: - Act as liaison between corporate headquarters dispatching for fitter requests and local assignments - Review and submit the 1099s Assure Patient Specialists (APS) invoices - Ensure we meet timely Service Level Agreements (SLA) for open work orders including initial fittings and follow-up tasks - Ensure the APS cap per month for fittings is maintained - Assist in the oversight of the fitter certification process - Work with APS team on availability of hours for fittings - Coordinate and report on activities to ensure a streamlined certification process and fitter readiness as the regional demand for service grows - Track metrics for continuous improvement on service and fit and train processes - Track and document in Salesforce our multi-step fitter certification process - Work with operations and IT to drive improvements to our A-Z software platform from a fitter and dispatching perspective - Adhere to Pledge of Confidentiality - Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. COMPETENCIES: - Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. - Integrity: Commitment, accountability, and dedication to the highest ethical standards. - Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. - Action/Results: High energy, decisive planning, timely execution. - Innovation: Generation of new ideas from original thinking. - Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. - Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.