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Source Document Analyst
Location
United States
Posted
92 days ago
Salary
$23 - $35 / hour
Seniority
Junior
Job Description
Source Document Analyst
The Cigna Group
• Ensure source documents are maintained in the document storage process • Review prior year source documents in multiple systems, i.e. ePro, CIT, Benefit Sculpting Tool (BST), and Vista • Review complex, non‑routine issues impacting benefit summary delivery and system accuracy • Prepare discrepancy reports identifying issues that may delay client implementation of healthcare services to their employees • Run comparison analyst of source documents using Cigna’s Quic Tool process Map (Facets) client SBCs to MyCigna.com via Cigna’s internal process • Participate in biweekly meetings and training huddles to support client implementation and preparation • Provide support with end-to-end audits to review disjoints in source documents • Produce fallout reports and coordinate maintenance updates with Benefits and Quality teams
Job Requirements
- High School Diploma or GED, required
- 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience, preferred
- 2+ years of experience collaborating cross‑functionally to resolve customer service issues and deliver results, required
- General knowledge of benefit standards across Cigna dental, vision, and medical platforms, including benefit summaries and SBCs, preferred
- 2+ years of experience using multiple software and system‑based applications, including databases and spreadsheets; documentation and tracker systems, preferred
- Proficient with Microsoft office products; (i.e., Excel, Outlook, and Word), required
- Experience supporting complex, cross‑functional initiatives and project management, preferred
- Ability to independently manage competing priorities and client expectations, required
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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