• Be the first layer of communication with our customers • Take ownership of customer issues reported and seeing problems through to resolution • Conduct product walkthrough and providing resolutions to customers' queries • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Answer questions over email, phone calls, & live video calls • Find ways to go above & beyond to help customers

Title: Customer Service, Transition and Improvement Specialist Location: San Jose United States Job Description: Full time job requisition id R34071 Job Title Customer Service, Transition and Improvement Specialist We are seeking a Customer Support Service and Transition Specialist to design and deploy support models for new customer projects within the region. This role involves guiding customers, partners, and second-level support teams through the deployment process, ensuring smooth transitions and continual service improvement. This is a hybrid position and would require you to be in the San Jose office 50% of the time. Main Responsibilities Service Design and Deployment: - Design and implement support services for new Airport IT or Self Service customers, products, and services. - Ensure quality delivery and successful transfer to Operations following ITIL best practices. - Liaise with business owners, project managers, operations teams, and partners to ensure smooth implementation of new services. Continual Service Improvement: - Enhance processes, procedures, tools, and documentation to improve customer satisfaction and first contact resolution. - Review customer feedback and implement required service changes. - Manage internal improvement projects and coordinate with various teams for customer service improvements. Project Management: - Manage projects from kick-off to service transition and closure. - Ensure new services have a fully developed end-to-end support structure, including processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring. - Act as a gatekeeper to ensure effective transfer to Operations in compliance with the Service Readiness Process. About the Ideal Candidate - University degree in Computer Science or related field, or equivalent work experience. - Experience in Customer Service. - Project Management experience (certification is beneficial). - ITIL Foundations certified. - Experience in the airport or travel industry is a plus. - Detail-oriented, committed, and responsible. - Collaborative team spirit and openness to feedback. - Effective communication skills (verbal and written) in English. - Project Management, Communication, and Presentation skills. - Customer Focus and Relationship Building. - Cultural competence, Conflict Management, and Negotiation abilities. - Ability to work collaboratively to achieve team goals and build strong working relationships. Working at Amadeus, you will find - A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. - A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. - Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. - A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. - A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. - A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. - A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. #LI-AM2024 Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Title: Pharmacy Patient Liaison Location: Bangor United States Job Description: Northern Light Eastern Maine Medical Center Department: Allergy and Immunology Clinic Work Type: Full Time Hours Per Week: 40 hour/Week Work Schedule: 8:00 AM to 4:30 PM Summary: The Pharmacy Patient Liaison is a unique role that provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care. This position is essential to the growth and maintenance of the pharmacy business line and is part of the core of supporting health system specialty pharmaceutical care. This hybridized role is a unique combination of patient service delivery and business performance. The pharmacy liaison will primarily practice in the ambulatory setting and work with other members of the specialty clinic team, in collaboration with Northern Light's specialty pharmacy and infusion centers. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and pharmacy staff. They will encourage patients of specialty clinics to utilize pharmacy to fully benefit from its patient care services. The pharmacy liaison will be physically located in the clinic, seamlessly integrating with the clinic team, providing care face-to-face and over the phone. They will educate prospective pharmacy patients on the services that NL Pharmacy can provide, support outpatient retail, specialty prescription, and infusion needs, ensure patients remain on track with medication regimens/adherence checks, perform refill reminder calls, help develop processes to ensure smooth operations and patient care. Unique to this pharmacy liaison in NL Allergy/Immunology, will be compounding of the allergens for use in office. Compounding skills, accuracy and utilization of technology for documentation of these products will be a key skill for success in this position. Responsibilities: - Proactively resolve high level patient pharmaceutical access challenges and benefits investigations (Prior authorizations, navigating patient access programs, grants, etc.). - Recruit patients to use NLH pharmacies exceptional wrap around patient care services (performing sales pitches, enrolling in services, pharmacy refill management, etc.) by developing patient relationships. Actively participates in both growth and retention of patients. - Manage refill requests via protocol and other pharmaceutical patient requests. - Communicate with medical teams, patients, and pharmacy personnel in a professional and timely manner. - Other Duties as assigned to include but are not limited to meeting attendance, NLH pharmacy projects, data reporting, etc. Other Information: - National Pharmacy Technician Certification (CPhT) or equivalent or has a minimum of one-year licensed pharmacy technician work experience and sits for the CPhT exam within the first 6 months of hire. Competencies and Skills - Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. - Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. - Electronic medical record software. - Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. - Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. - Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. - Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. - Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. - Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming. - Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing. - MS Teams - Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques. - Multi-line phone, scanner, photocopier, fax, and internet. - Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. - Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. - Public Speaking - Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. - Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. - Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. - Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. - Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Credentials - Required Pharmacy Technician Education - Required High School Diploma/General Educational Development (GED) Working Conditions Northern Light Eastern Maine Medical Center is a 411- bed, regional tertiary care hospital and an American College of Surgeons-verified Level II Trauma Center. Located in Bangor, Maine, it serves as the principal referral center for a patient population of 500,000 residents across the northern two-thirds of the state. The medical center provides comprehensive inpatient and outpatient services, including advanced surgical care, neurosciences, cardiovascular medicine, oncology, and critical care. Eastern Maine Medical Center is the base for LifeFlight of Maine, a critical care air medical transport program that conducts nearly 900 missions annually, ensuring timely access to specialized care for rural and remote communities. As a member of Northern Light Health, the medical center is part of an integrated statewide health system comprising nine hospitals, numerous primary and specialty care practices, long-term care facilities, home health and hospice agencies, and emergency ground and air transport services. This integrated model supports coordinated, patient-centered care across the continuum. Eastern Maine Medical Center plays a central role in advancing clinical quality, operational efficiency, and health equity throughout the region. It is actively engaged in clinical education and serves as a training site for medical students, residents, and fellows through affiliations with academic and professional institutions. Bangor, Maine offers a stable and supportive environment for healthcare professionals. The region is home to high-performing public and private schools, including the University of Maine's flagship campus in Orono. Bangor International Airport provides convenient commercial air service with direct and connecting flights to major US hubs. The area also offers access to a wide range of cultural, educational, and recreational opportunities, with outdoor activities available year-round in Maine's forests, lakes, mountains, and coastal regions. Northern Light Eastern Maine Medical Center is a strategic hub for clinical excellence, innovation, and community health in northern New England. EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight

Title: Customer Finance Support Specialist (Hybrid) Location: Pittston, PA Business Unit:Finance START YOUR APPLICATION Pittston, PA Customer Finance Support Specialist Position at Benco Dental At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you! What’s in it for YOU? - Excellent Compensation Packages - Medical, Dental and Vision Benefits Effective on Day 1 - 401k Package Effective on Day 1 - Paid Time Off Program - Profit Sharing - Hybrid Work Environment - Associate Discounts and Community Giveback Programs - College Tuition Savings Program - Caring Family Culture Toward all Associates - Certified as a FORTUNE Great Place to Work - Opportunities to join resource groups that promote Diversity, Equity, and Inclusion - Family owned for 90+ years Position Summary: This is an hourly position that is responsible for determining credit limits and payment terms for customers; initiating collection calls and written correspondence on past due accounts while working cooperatively with customers and Benco personnel to secure payment, retain the customer and provide the best customer experience possible. The position requires that the team member must be able to identify and determine possible acceptable solutions, i.e., payment plans, BAPP loans, with Customer Finance Support Manager and Group Leads guidance. Do YOU Possess These Skills and Attributes? - Ability to communicate effectively verbally and through written methods - Problem solver, adaptable, and agile thinker - Clear communicator with active listening skills - Windows and Microsoft Office proficient - Ability to work independently and in a team environment - Ability to prioritize and manage multiple tasks and/or projects - Attention to detail and outstanding organizational skills Do These Responsibilities Interest YOU? - Performs other duties as assigned - Complies with all policies and standards to support the efficient operations of the department and company - Demonstrates strong customer service and interpersonal skills while serving as Benco's collections advocate. - Thoroughly reviews every account on hold prior to extending credit by obtaining a Customer Information Form and performing a soft credit check. - Efficiently generates emails and communicates to customers, Territory Representatives and Regional Managers to discuss and resolve delinquent accounts. - Accurately processes finance charge credits within established policy. - Present acceptable solutions to internal and external customers to reduce past due AR and decrease financial risk while not impeding Sales efforts. - Effectively address and resolve all equipment accounts that are 1 - 30 days or more past due. - Minimum account resolution standard is an average 40 customer contacts per day on past due accounts dependent on current workload and projects. - Effectively coordinates payment plans with territory representatives, equipment specialists, and accounting. - Approves transfer and reimbursement on equipment and merchandise accounts. - Effectively addresses billing issues relating to problem installations. - Performs check, ACH and credit card processing on accounts. - Makes collection calls on IDP merchandise accounts 61 days and over and/or 31 days on Strategic Market accounts. - Effectively performs account reconciliations for accounts past due. - Efficiently runs a TRW/D&B credit report on new accounts to determine credit-worthiness. - Sends 60 day dunning letters to customers. Do YOU Meet These Requirements? - 5+ years of experience supporting customers in a professional setting - Previous credit and collections experience, preferred - High School Diploma, required - Effectively communicates (reads, writes, and speaks) English Who We Are: It’s our Mission to Drive Dentistry Forward Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states. We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?” If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!