We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Care Management Associate (CMA) supports comprehensive coordination of medical services that include intake and outgoing calls for medical services. We work closely with both case management team and utilization management team. The Care Management Associate will review eligibility and benefits and open pre-certification cases and either approve or send to nursing staff for review. Additional responsibilities include but not limited to the following: - Evaluates patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff, and coordinate the required services by the benefit plan. - Communicates health care service delivery as required based on outcomes/reviews noted by the nurse or medical director - Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases. - Provides support services to team members by answering telephone calls from providers and members, taking accurate messages, supporting electronic transmission review and referrals as appropriate, utilizes internal tools to determine required steps to ensure proper review based on clinical requirements as well as established plan guidelines. - Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. - Ensures communication, both internally and externally, to enhance the effectiveness of medical management services (e.g., health care providers, and health care team members respectively). - Assist in obtaining discharge dates and making appropriate referrals to clinical team for their engagement in additional follow up as needed. - Completes work independently on occasion while executing good judgment and critical thinking skills while adhering to Department guidelines, policies, and procedures. - Operates with a sense of urgency and flexibility to meet the needs of a rapidly changing environment, while meeting performance standards set for quality and quantity of work. Required Qualifications - 2 years’ experience as a medical assistant, office assistant or related experience. - Minimum of 6 months of call center experience required. Preferred Qualifications - Effective communication, telephonic and organization skills. - Familiarity with basic medical terminology and concepts used in care management. - Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. - Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word. Education High School Diploma or equivalent GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! Job Description The primary objective of the Client Services Client Analyst II position is focused on servicing bswift clients and their employees to create raving fans. The Client Analyst II is responsible for maintaining the client benefits website, documenting and executing benefits related processes, and offering support to the client, their participants and to the bswift service center. Responsibilities - Ongoing service delivery to support client requirements and needs - Serve as first level system support for each assigned client - Perform ongoing audits and file reviews, ensuring data and results accuracy - Manage daily/weekly/annual incoming and outgoing file processing - Execute research and analysis to resolve participant cases - Execute client specific reporting - Support ACA processing - Perform testing to support bswift system releases - Review release documentation for understanding - Execute processes as outlined in the Admin Guide - Perform system configuration and testing to meet client requirements for projects and annual enrollment - Provide timely responses to client inquiries through research and analysis - Billing tasks, which include: generating invoices, posting payments and reconciling receivables Qualifications - Advanced proficiency in MS Excel, working knowledge of MS Office products - Extensive experience with databases, as well as data interpretation and data manipulation - Ability to think outside the box - Strong problem-solving skills - Communication skills to convey updates and engage with client contacts and internal teammates - Experience in benefits administration system technology, payroll, HRIS or related software Education: - Bachelor's degree (B. A.) from four-year college or university; or equivalent relevant work experience. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: - Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. - Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. - Remote first, Office friendly environment! No time to commute? No problem! - Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. - Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. - Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. - Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees. Specific benefit offerings vary by position and may be subject to change. Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. In the spirit of pay transparency, we are excited to share the base salary range for this position is $22-29/hr, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!

• Develop and execute a sales strategy specific to the assigned territory that aligns with organizational growth goals and market dynamics. • Drive full-cycle sales efforts from lead generation and qualification through proposals, contracting, and closing. • Manage a dynamic pipeline of opportunities across payors, employers, third-party administrators, and other viable options for the company’s product offerings. • Collaborate with Marketing and Clinical teams to develop compelling, clinically grounded messaging tailored to decision-makers. • Build and sustain high trust relationships with key stakeholders, insurance executives, case management directors, and benefit consultants. • Attend and present at regional healthcare events, roundtables, and thought leadership forums to promote the company’s brand and services.

• Develop and execute a sales strategy specific to the assigned territory that aligns with organizational growth goals and market dynamics. • Prioritize outreach and team focus. • Identify underserved markets or emerging opportunities in the assigned region. • Drive full-cycle sales efforts from lead generation and qualification through proposals, contracting, and closing. • Manage a dynamic pipeline of opportunities across payors, employers, third-party administrators, and other viable options for the company’s product offerings. • Collaborate with Marketing and Clinical teams to develop compelling, clinically grounded messaging tailored to decision-makers. • Coordinate cross-functional solutioning to address complex prospect requirements, including pricing structures, program outcomes, and regulatory needs. • Consistent progress toward growth benchmarks. • Build and sustain high trust relationships with key stakeholders, insurance executives, case management directors, and benefit consultants. • Serve as a strategic partner to clients, offering insight on care coordination trends, workforce shortages, and clinical ROI from nurse case management. • Attend and present at regional healthcare events, roundtables, and thought leadership forums to promote the company’s brand and services. • Support client onboarding and ensure alignment between sales promises and delivery outcomes through coordination with Account Management and Clinical Teams. • Provide regular feedback from the field to Product, Marketing, and Executive teams to help shape service offerings and go-to-market messaging. • Stay ahead of regional trends in managed care, value-based care, and case management models—including regulatory, clinical, and technological changes. • Extensive understanding of the company's product offerings, workflows, solutions, differentiators, and clinical impacts. • Stay current on industry trends, prospect pain points, and relevant value-based care language.