The job profile for this position is Operational Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Position Summary The Operations Senior Analyst supports leaders by analyzing data, creating reports, and improving systems and processes. This role helps track performance, audit data, support new hires, and lead process improvement projects. You will work closely with teams across multiple call center sites to support daily operations and business goals. Key Responsibilities - Create and maintain reports to track performance and service levels - Analyze data and provide clear recommendations for improvement - Support leadership with reporting, audits, and special projects - Audit and validate time sheets and operational data - Support new hire onboarding and system setup - Improve processes by identifying gaps and streamlining workflows - Prepare and review operational and financial documents - Monitor production targets and ensure controls are in place - Manage projects and support program implementation - Resolve non‑routine issues escalated from junior team members - Work independently while partnering with senior team members as needed Qualifications - High School Diploma or GED required - 2+ years of analytical, reporting, or technical experience preferred - Experience using Workday, Excel, PowerPoint, and databases required - Strong skills in data analysis, reporting, and systems navigation - Experience creating reports and using data to drive decisions - Prior experience as a Lead, Coach, or Supervisor role preferred - Strong organizational, time management, and attention to detail skills - Ability to manage multiple priorities in a fast‑paced environment - Comfortable working with changing priorities and limited direction - Proven project management and problem‑solving skills - Strong communication and relationship‑building skills If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 24 - 41 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• provide end-to-end revenue cycle solutions • foster a culture of creativity and experimentation • maintain exceptional experiences for clients, patients, and colleagues

The job profile for this position is Operations Senior Representative, which is a Band 2 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. myMatrixx is currently seeking an Operations Senior Representative. The Operations Senior Representative delivers specific delegated technical, administrative, or operative tasks assigned by a supervisor. Participate in preparing and reviewing statements and document related to business operations / Finance Operations. Assists in the production levels and effective processing controls and related reporting in accordance with established procedures. Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members. SHIFT: Monday - Friday 8:30a - 5p EST RESPONSIBILITIES: - Day-to-day operational functions related to assigned product. - Coordinate clinical interventions to include reviewing and sorting progress notes and clinical documents, coordinating assignment with clinical pharmacist, and audit of document formatting for accuracy before delivery to prescribers’ office. - Contact prescriber offices to gather information, coordinate delivery of intervention documentation, and schedule teleconferences between prescriber and clinical pharmacist. - Respond to inquiries or requests additional information from clients, different departments, and/or others for information and assistance. - Resolve non-routine issues escalated from junior team members - Supporting departmental projects. - Identify areas of opportunity for operational efficiencies to ensure optimal team performance. - Subject matter expert on product processes available to answer team's clarifying questions. QUALIFICATIONS: - High School Diploma or GED required. - 2+ years of experience in managed care, pharmacy technician, or workers’ compensation claims required. - 2+ years of customer service experience. - MS Excel proficiency required. - Organization and time management - Attention to detail - Data entry If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Make your next move an expert one. At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. About you As an Operations Coordinator, you’ll play a key role in partnering with property management teams across the US, as well as centrally supporting REMS standard processes and administrative functions. In this role, you will - Ability to collaborate with leaders, managers, and peers on administrative and operational items they need to successfully manage property and minimize risk for our clients. - Use Microsoft Office Suite software and online tools to receive and complete requests, share files, and communicate project details to seamlessly support on forms and processes. - Organize and track project details for team success analytics. - Work independently on individual assigned tasks while aligning with the Centralized Support Team to ensure a standard level of support is met at a minimum. - Will be supporting West Coast REMS - Follow department policies and procedures relating to standard processes and audit compliance. - Maintain a high level of confidentiality. What you'll bring - Experience in real estate or property management - Knowledge of AVID or similar AP system - Experience with coding and entering vendor invoices into the accounting system - Demonstrated ability to meet deadlines & prioritize - Moderate to advanced knowledge of MS Office Suite, Adobe Acrobat - Work independently while supporting team initiatives - Excellent time management skills - Attention to detail - Strong communication skills - Customer service experience - Ability to maintain confidentiality Pursuant to local law, Colliers is disclosing the following information: Area/Location Specific: Remote (supporting West Coast) Approximate Compensation Range for this Role: $22.39/hr to $24/hr Our compensation ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all national locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term / long-term disability. Employees are able to enroll in our company’s 401k plan, which includes an employer match. Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually. Certain senior-level roles are eligible for unlimited time off. Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year. Twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) for paid parental leave will also be available for use after successful completion of 90 days of employment. Individuals may be eligible for different or additional benefits under applicable state law. #LI-SW1 #LI-Remote Make your next move an expert one and join us as we lead the industry into the future. Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Applications will be accepted on an ongoing basis. Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.