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Lead Product Manager – Journey Orchestration
Location
California + 3 moreAll locations: California | Illinois | Montana | South Dakota
Posted
100 days ago
Salary
$126.3K - $173.7K / year
Seniority
Senior
Job Description
Lead Product Manager – Journey Orchestration
Humana
• Own the strategy, roadmap, and execution for journey orchestration capabilities across marketing and member communications • Translate business needs into scalable, future-ready solutions that support personalization, real-time decisioning, and multi-channel coordination • Act as embedded support in agile pods, advising on journey feasibility, platform capabilities, and campaign execution • Collaborate with data science and engineering teams to evaluate and operationalize AI/ML models for journey optimization, segmentation, and content selection • Foster innovation in marketing operations by aligning technology capabilities with enterprise goals
Job Requirements
- Bachelor's Degree in Marketing, Information Systems, Business, or a related field or relevant work experience
- 6+ years of experience in product management, marketing technology, or customer experience platforms
- Strong understanding of journey orchestration tools, personalization engines, and audience segmentation
- Proven experience with Adobe Journey Optimizer and ability to explain business value additive features from technical lens back to marketing/business terms
- Proven ability to lead cross-functional teams, manage complex product roadmaps and lead enablement sessions on AJO
- Experience working in agile environments, ideally within a dual-hat or embedded pod model
- Familiarity with the core concepts of Jira Align
- Familiarity with marketing compliance standards (e.g., HIPAA, TCPA, CAN-SPAM)
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance and many other opportunities
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