Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The first few weeks with Toast set the foundation for a restaurant’s long-term success. As Senior Product Manager, Onboarding you will help shape how thousands of restaurants successfully go live with Toast every year. Sitting at the intersection of product, operational processes, and the customer experience, you will identify the biggest friction points in onboarding and build intelligent, scalable solutions that help restaurants get live faster, reduce support burden, and ensure every customer starts their journey with confidence. You will lead the development of intelligent onboarding capabilities that guide customers through setup, automate configuration where possible, and help teams proactively identify and resolve issues before they delay go-live. Your work will help Toast scale onboarding to every customer while maintaining a high-quality experience across segments, verticals, and geographies. Your mission is to make it effortless for restaurants to get started with Toast — accelerating time-to-value, improving first-30-day satisfaction, and enabling Toast to scale as we grow. This is a highly cross-functional role with impact across Toast’s products, internal teams, and customer journey. A day in the life (Responsibilities) - Define the long-term vision and roadmap for Toast’s onboarding and activation platform, building the systems and experiences that help restaurants successfully get live and reach value faster - Develop scalable onboarding capabilities across web and mobile that guide customers through setup, automate configuration where possible, and intelligently surface issues before they delay go-live - Establish standards, frameworks, and product patterns that enable onboarding to operate as a platform across Toast products and teams - Define and monitor key onboarding metrics and operational dashboards, using data to evaluate performance and drive improvements in key metrics - Work closely with customers and internal operational teams to understand onboarding quality and identify opportunities to improve the customer experience - Partner deeply with Engineering, AI/ML, Design, and domain product teams to evolve onboarding capabilities as Toast’s product ecosystem and AI-powered experiences expand What you'll need to thrive (Requirements) - 5+ years of product management experience, including ownership of complex customer-facing products or platforms - Experience building products that improve customer onboarding, activation, or time-to-value - Strong ability to identify friction across complex systems that span product experiences, operational processes, and customer journeys - Proven ability to bridge product strategy with operational realities, turning manual processes or internal pain points into scalable product solutions - Technical fluency and ability to collaborate effectively with engineering teams on systems that integrate across multiple products and services - Experience using data and experimentation to drive measurable improvements in customer outcomes - Demonstrated success leading cross-functional initiatives across product, engineering, design, and operational teams - Strong systems thinking and ability to balance near-term impact with long-term scalable solutions - Passion for improving customer experiences and delivering measurable business impact - Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences — helping shape how we build and what we build AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $138,000—$221,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Own customer deployments end-to-end • Lead delivery of net-new AI agent deployments as the single accountable owner—from customer requirements through production go-live • Treat every deployment as a product launch: define scope, manage tradeoffs, hit timelines, ensure quality • Own the customer-facing roadmap for each deployment—what are we shipping, in what order, and why • Gather requirements directly from customers and translate them into agent behavior yourself using our internal platform • Do hands-on prompt engineering using AI tools to build the components that make agents work • Ship production-ready agents that handle real healthcare complexity • Continuously improve agent performance using structured evals, live call review, and direct customer feedback • Lead deployments for new workflows, integrations, and verticals where no playbook exists • Identify unknowns early, derisk them, and make tradeoff decisions that keep launches on track • Own requirements and prioritization with the engineering team when net-new platform capabilities are needed • Coordinate with conversational designers and customer engineers on integration scoping and stakeholder communication • Identify patterns across launches and codify them into playbooks • Know when a workflow or integration is ready to transition from zero-to-one ownership to steady-state implementation

POSITION OVERVIEW Reporting to the Vice President of Product Development, this role will play an integral part in building our competitive advantage through the development of innovative products and services. This job requires that you be a self-starter with the ability to work under pressure and handle multiple tasks simultaneously. You must possess excellent oral and written documentation skills and be able to interact with other team members and constituents to deliver products quickly and with high quality. You will be asked to contribute product features and provide design guidance for our products. You will be asked to deliver these products in the shortest amount of time. You will be asked to maintain and operate these products with minimum support. You will be asked to engage directly in the day-to-day development activities. We're a flat, lean, agile, self-governing team. We value transparency and trust. We continue to create purpose in our work, question the status quo, seek individual mastery and encourage autonomy. RESPONSIBILITIES & DUTIES - Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all products and services. - Develop and manage a structure to support the growth of the company and its offerings. - Develop and maintain key alliances with customers, haulers and software/hardware and service providers. - Develop the product roadmap to ensure a solid product pipeline that meets client needs and business objectives. - Establish supporting processes for development, design, and introduction of new products and services. - Lead business case analysis for developing and validating new products and services. - Establishing and maintaining key performance indicators, and communicating these items, on a regular basis, to the personnel working in this area, to track the status and success of the product commercialization function. - Planning for all product development efforts to include the subsequent testing, release and production needs - Evaluating new technologies and solutions in the market and being responsible for keeping abreast of trends that may impact the Company - In partnership with the company’s leadership, identify opportunities and risks for delivery, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success. - Define and collaborate on the overall product commercialization process - Establish the procedures, policies and process within the role as well as interaction with other departments outside of Product Development. QUALIFICATIONS - BS in Computer Science, Industrial Design, Business administration, or related technical field or equivalent practical experience. - Previous roles in product or application development and engineering for high growth companies - Proven experience developing, deploying, and supporting SaaS platform for commercial, industrial, and institutional users and/or utilities worldwide - 5-7 years experience in managing both mainstream development and R&D activities - Experience with globally distributed teams and business partners - Experience in development with open source technologies BENEFITS - Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) - Paid parental leave - Medical and Dependent FSA - 401K match - Unlimited PTO - Ten company holidays - 1 Volunteer day - Summer Friday's Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

• Own and define the product vision, roadmap, and execution strategy for our core platform. • Shape the long-term direction of the platform in bioinformatics, AI-driven workflows, and drug discovery tooling. • Define and monitor key product and business success metrics. • Translate customer needs into scalable platform capabilities. • Engage regularly with customers (biotech, pharma, academia, government) to deeply understand workflows and unmet needs. • Identify opportunities for differentiation and competitive advantage. • Drive go-to-market alignment in partnership with commercial teams. • Lead product development for all products from ideation to launch (zero to one) and post-launch iteration. • Partner with engineering and AI teams to deliver high-impact features. • Jointly work with marketing and sales/commercial teams to establish and execute a winning go-to-market strategy. • Build, manage, and coach a team of product managers (as the company scales). • Drive clarity across engineering, design, science, and business stakeholders. • Lead roadmap planning, milestone alignment, and stakeholder consensus. • Influence without authority in a highly technical environment. • Help define product organization structure and best practices. • Establish scalable product processes for a growing company. • Navigate ambiguity and bring structured thinking to complex problems.