• Answer customers' questions and resolving any issues that they may be facing; • Identify problem areas and flagging them to the concerned team; • Ensure customer satisfaction, and work on collecting and tracking user's feedback; • Work closely with the product teams to resolve issues and share customer feedback;

• Answer customers’ questions and resolving any issues • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction and track user's feedback • Work closely with the product teams to resolve issues

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members • Address all customer concerns politely, using active listening skills to understand and confirm the information • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience • Proactively monitor in-progress deliveries and take corrective action when necessary • Manage non-standard delivery situations with professionalism, empathy, and urgency • Effectively use Salesforce and other internal tools to accurate log interactions and solve issues • Collaborate with team members from various Roadie departments to ensure seamless delivery experience

Role Description AO Globe Life is actively hiring qualified professionals to support veterans and their families in understanding and accessing supplemental benefit programs. This mission-driven, fully remote opportunity offers flexibility, professional growth, and the ability to continue serving others in a meaningful way. - Conduct virtual consultations with veterans and their families via Zoom - Clearly and compassionately explain available life, accident, and health benefit options - Guide clients through enrollment and provide ongoing support as needed - Maintain accurate, compliant digital records and timely follow-up communication - Participate in weekly training sessions, team development calls, and leadership workshops Qualifications - Experience in benefits advising, client service, or consultative roles - Strong virtual communication and rapport-building skills - Organized, coachable, and mission-oriented - Comfortable using Zoom, CRM platforms, and digital documentation systems - Personal connection to or passion for serving the veteran community Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or PC with a functioning webcam Benefits - 100% remote work environment (U.S.-based candidates only) - Flexible scheduling - Inbound client interest — no cold outreach - Weekly pay via direct deposit - Structured renewal income opportunities for long-term growth - Full licensing support and paid training - Monthly and quarterly performance bonuses - Equity opportunity (3%) for qualifying team members - Clear advancement pathways and leadership development - Veteran-supportive team culture with consistent mentorship Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran-focused organizations to provide supplemental benefits that protect working-class families nationwide. Our remote-first organization is built on service, integrity, and long-term professional development.