Role Description AO Globe Life is seeking driven, service-minded professionals to join our growing remote team. In this role, you will support veterans and working families by providing insurance guidance through scheduled virtual appointments. There is no cold calling or outbound prospecting. This opportunity is ideal for individuals who value flexibility, professional development, and meaningful client impact. - Conduct virtual consultations via Zoom - Recommend and clearly explain personalized coverage options - Guide clients through enrollment and provide ongoing support - Maintain accurate digital documentation and compliance standards Qualifications - Authorized to work in the United States - Reliable internet connection and Windows-based laptop or PC with webcam - Organized, self-motivated professionals - Strong communicators with a service-driven mindset Benefits - 100% remote from day one - Weekly direct deposit with performance-based earnings - Clear advancement pathways into leadership roles - Equity opportunity (3%) for qualifying team members - Structured training, mentorship, and ongoing professional development - Supportive, growth-oriented team culture

• Answer customers' questions and resolving any issues that they may be facing; • Identify problem areas and flagging them to the concerned team; • Ensure customer satisfaction, and work on collecting and tracking user's feedback; • Work closely with the product teams to resolve issues and share customer feedback;

• Answer customers’ questions and resolving any issues • Identify problem areas and flag them to the concerned team • Ensure customer satisfaction and track user's feedback • Work closely with the product teams to resolve issues

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members • Address all customer concerns politely, using active listening skills to understand and confirm the information • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience • Proactively monitor in-progress deliveries and take corrective action when necessary • Manage non-standard delivery situations with professionalism, empathy, and urgency • Effectively use Salesforce and other internal tools to accurate log interactions and solve issues • Collaborate with team members from various Roadie departments to ensure seamless delivery experience