• Creating, coordinating and overseeing all maintenance requests for assigned properties. • Ensuring timely completion of maintenance requests and urgent work orders while highlighting and tackling preventative maintenance measures. • Following up regularly with vendors to ensure timely repairs and ensuring work is completed within the company standards and budget. • Providing timelines, estimates and executing and overseeing rehabs or remodeling projects. • Maintaining records of income, expenses, signed leases, complaints, maintenance, etc. Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs to speed up the leasing process. • Terminating leases and initiating eviction proceedings while maintaining court attendance in relevant cases. • Collecting rent, dealing with late payments, city violations, delinquencies, paying bills and handling operating expenses • Attending to owners meetings, queries and providing updates on all matters regarding assigned properties • Building professional relationships with owners to increase owner satisfaction and establishing brand loyalty. • Provide exceptional customer service and updates to tenants, team members and management relating to all aspects of the property

Role Description Graduating soon—or recently graduated? This is your opportunity to turn your education and people skills into a career that offers flexibility, growth, and purpose. AO Globe Life is hiring entry-level professionals to help individuals and families better understand supplemental benefit options and protect what matters most. This fully remote opportunity is designed for graduates who want to gain real-world experience in client relations, communication, and professional development—with structured support and mentorship along the way. In this role, you will: - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Assess client needs and explain available life, accident, and supplemental benefit options - Assist clients through the enrollment process and provide follow-up support - Maintain accurate digital records of client interactions - Participate in weekly training sessions and professional development meetings - Develop communication, leadership, and client relationship skills Qualifications - Recent or upcoming college graduates - Strong communicators with a people-first mindset - Organized, self-motivated, and goal-oriented individuals - Willingness to take feedback and continuously improve - Comfortable using Zoom and other digital tools in a remote environment Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote role with flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Opportunities for advancement into leadership roles - Collaborative team culture with ongoing coaching and recognition - Meaningful work supporting working families nationwide

• Engage regularly with new and existing customers to enhance satisfaction and implement strategies for maximizing product value. • Oversee the onboarding process, including client training, new account installations, and managing launch timelines. • Keep the VP of Customer Success and Director of Customer Success informed on account health, launch statuses, and escalated concerns. • Produce weekly, quarterly, and annual reports on customer success, performance, and product utilization. • Serve as a liaison between sales, clients, and the development team to ensure smooth communication. • Establish yourself as a subject matter expert in automotive BDC best practices. • Build and maintain strong relationships with customer points of contact (POCs), providing tailored solutions and high-level technical/product support. • Work closely with accounts to establish and track customer goals, analyze their needs, and develop strategies to enhance performance, ensure client satisfaction, and reduce churn.

• Own the post-sale customer experience by developing and executing success strategies that drive engagement, satisfaction, retention, and long-term value. • Lead recurring client business reviews—both internal and external—providing data-driven insights that support renewals, expansion, and measurable customer outcomes. • Proactively identify risks to customer goals, adoption, or retention, and partner with internal teams to design and implement effective mitigation plans. • Collaborate closely with Strategic Account Executives to identify and support upsell and cross-sell opportunities aligned with customer needs and business objectives. • Deliver personalized onboarding, training, and ongoing enablement to ensure customers realize full value from product features and services. • Capture and analyze Voice of Customer (VOC) insights related to product usage, satisfaction, and user experience; share actionable feedback with Product, Data, Marketing, and other key stakeholders. • Maintain accurate, up-to-date records of customer contacts, engagements, and support activities within the CRM and related systems. • Serve as a trusted advisor and subject matter expert on company solutions while staying current on industry trends, customer challenges, and competitive landscape.