Volie

• Engage regularly with new and existing customers to enhance satisfaction and implement strategies for maximizing product value. • Oversee the onboarding process, including client training, new account installations, and managing launch timelines. • Keep the VP of Customer Success and Director of Customer Success informed on account health, launch statuses, and escalated concerns. • Produce weekly, quarterly, and annual reports on customer success, performance, and product utilization. • Serve as a liaison between sales, clients, and the development team to ensure smooth communication. • Establish yourself as a subject matter expert in automotive BDC best practices. • Build and maintain strong relationships with customer points of contact (POCs), providing tailored solutions and high-level technical/product support. • Work closely with accounts to establish and track customer goals, analyze their needs, and develop strategies to enhance performance, ensure client satisfaction, and reduce churn.