• Collaborate with client stakeholders to gather and document business requirements related to Workday Time & Attendance. • Analyze current processes and identify opportunities for improvement and alignment with Workday capabilities. • Define and communicate system specifications to technical teams and implementation partners. • Act as a liaison between business users and technical teams to ensure clarity and alignment. • Support testing and validation of Workday Time & Attendance functionalities. • Provide subject matter expertise on Workday Time & Attendance best practices. • Participate in workshops, meetings, and training sessions as needed. • Ensure strong communication and collaboration across project teams and stakeholders. • Support change management and user adoption efforts related to Time & Attendance processes.

• Revenue and performance intelligence • Structure and maintain dashboards and KPIs related to pipeline, revenue, conversion, churn, and commercial efficiency. • Analyze performance data and identify trends, opportunities, and risks. • Generate actionable insights to support decision-making by commercial and financial leadership. • Revenue planning and forecasting • Support the construction of sales and revenue target plans. • Prepare forecasts, projections, and revenue scenarios. • Monitor pipeline evolution and adherence to the revenue plan. • Data and metrics governance • Ensure the integrity, standardization, and reliability of data sources. • Partner with other areas to structure and harmonize data that impact revenue metrics. • Define and document metrics, concepts, and KPI calculation rules. • Structure and improve Revenue Planning processes • Create and document procedures to ensure consistent and timely deliveries. • Support automation initiatives and continuous improvement of reports and analyses. • Communication and business support • Prepare results presentations and analyses for different levels of the organization. • Promote the use of KPIs and reports among business teams. • Act as a strategic partner to Sales, Operations, Finance, and BI.

• Review clinical protocols and Request for Proposal (RFP) materials upon receipt to determine pricing and Proposal strategy • Assist the Head, Global Proposals and Contracts, in strategy pertaining to Proposal generation to optimize sales • Liaise between ACM and global affiliates to determine global pricing strategy • Assist with all areas of Proposal and Budget development, including development and maintenance of Standard Operating Procedures • Centralize and standardize Requests for Information (RFI) • Assist in the strategy creation and execution for global pricing • Ensure all Proposal generation for timely delivery to clients

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Case Management Coordinator (i.e. CC) utilizes critical thinking and judgment to collaborate and inform the case management process. The Case Management Coordinator facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling, identifying and assisting with accessing benefits and education for members through the use of care management tools and resources. Fundamental Components - Evaluation of Members: Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. - Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate. - Coordinates and implements assigned care plan activities and monitors care plan progress. - Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach, consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. - Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. - Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. - Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. - Helps member actively and knowledgeably participate with their provider in healthcare decision-making. - Monitoring, evaluation and documentation of care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Remote Work Expectations - This a remote role, candidates must have a dedicated workspace free of interruptions. - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted. Required Qualifications - 2+ years experience in behavioral health or social services - Candidate must have the ability to work 8:00 AM - 5:00 PM in assigned market time zone - 2+ years of experience with Microsoft Office Applications (Word, Excel, Outlook) - Candidates must have a dedicated workspace free of interruptions - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted Preferred Qualifications - Case management and discharge planning experience - Managed care experience Education - Bachelor's Degree or non-licensed master level clinician with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling) or equivalent experience (REQUIRED) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $40.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/11/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.