• Own SLI/SLO/SLA definitions for the Akuity SaaS platform and drive continuous improvement against them • Design, instrument, and maintain observability systems (metrics, logs, traces) across multi-region AWS infrastructure • Identify reliability gaps, lead blameless post-mortems, and close the loop with permanent fixes • Partner with engineering teams to build reliability into new features before they ship to production • Participate in an on-call rotation and act as incident commander for high-severity production events • Build and maintain runbooks, escalation paths, and incident playbooks that keep mean time to resolution low • Drive improvements to alerting fidelity; reduce noise, increase signal, eliminate toil • Lead post-incident reviews with clear timelines, root cause analysis, and follow-through on action items

• Designs, builds, and maintains reliable, scalable software systems supporting Ruby on Rails applications • Embeds reliability, performance, and operational best practices into application code and development workflows • Owns DevOps practices including CI/CD reliability, deployment strategies, and release safety • Leads incident response, debugging, and root cause analysis across application and platform layers • Implements and evolves observability (logging, metrics, tracing) within application and service code • Partners with engineering teams on architecture, capacity planning, and technical standards

• Maintain and continuously improve production uptime, supporting our ≥99.9% target for 2026. • Monitor systems proactively and respond effectively to production incidents. • Drive improvements in MTTR (Mean Time to Resolution). • Perform structured root cause analysis and contribute to long-term preventive actions. • Participate in an evolving on-call model as we mature toward structured production support. • Manage and optimize Azure infrastructure across compute, networking, and identity components. • Work hands-on with AKS clusters as part of our growing Kubernetes adoption. • Maintain networking components including load balancers and private endpoints. • Contribute to improving platform resilience and scalability as demand grows. • Design and improve observability practices, including metrics, logs, and alerting standards across production systems. • Contribute to and improve Infrastructure as Code practices (Terraform or similar), ensuring consistent and repeatable deployments. • Reduce manual operational effort through scripting and automation. • Work closely with DevOps to ensure smooth CI/CD integration and reliable production deployments. • Support Security initiatives related to infrastructure hardening. • Partner with DevOps on deployment reliability and configuration changes impacting production.

• Enhance, optimize, validate and automate core MinIO software for performance, scalability, and security. • Help building and delivering high-performance distributed storage solutions with a focus on cloud-native architectures. • Validate the MinIO Software according to customer environment and requirements, ensuring no surprises are observed at customer deployments. • Improve existing features, fix critical issues, and contribute to open-source repositories. • Collaborate with other engineers to refine architecture, APIs, and integrations. • Write efficient, well-documented, and maintainable code. • Conduct performance benchmarking and debugging of complex storage environments. • Work closely with customers to address issues, and manage expectations.